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Educational Sessions
Agenda at a Glance
The Future of Travel Distribution Forum
The future of distribution is a hotly debated topic in the travel industry as technological, regulatory and market forces converge to effect powerful changes in overall business paradigms. Just where will it all end up and what does it mean for the corporate purchaser? During focused roundtable discussions, you'll gain new insights into the myths and realities of the possible outcomes--what role does, and can a travel management company play? What is the future intention of airlines? Will the GDS remain powerful or will they have to discount fees to gain access to the lower fare inventory to stay "in business". Researchers from the acclaimed Air Transport Group at Cranfield's College of Aeronautics, Cranfield University will lead this entire series that applies a revolutionary approach to the fundamental economic debate of the travel industry.
State of the Global Airline Industry
Chris Tarry, Chairman, Aviation Industry Research and Advisory (CTAIRA), will provide a fascinating overview on the current trends and issues facing the ever volatile airline industry. Hear the latest about a variety of hot topics, including industry restructuring, competition and regulatory issues, including the future of government subsidies in the EU, security, and the evolving distribution system.
Flexible Travel Management Is The New Vogue
Travel purchasing is changing from standard fixed contracts to a more flexible approach utilising a combination of negotiated contracts and 'best fare of the day.' How will this impact corporate purchasers? What can you do to maximise your buying power? How do you make sure you get access to all available fares? This session will help you find a way through the issues.
Consolidation in Europe - Corporate View
What are the best business models and options for programme consolidation in Europe? This session will provide multi-national perspectives on purchasing issues across the EU - the complexities of cross-border consolidation, the evolution of /managing regional service centers, cultural and regulatory issues and challenges. Then, top executives of leading travel management companies in Europe will convene to tackle the issues of consolidation from the agency perspective in a plenary session on Tuesday afternoon.
GENERAL SESSION: Consolidation in Europe - Agency View
The big issue with travel purchasers today is how to drive down costs and increase process efficiency across Europe. Automation and consolidation into fewer travel centres is the name of the game - but how? How do the complexities of cross-border issues and regulations in Europe impact your ability to consolidate? Does one solution fit all? What are the options? These issues and more will be debated by senior executives from the large European multi-national travel management companies. This is your chance to learn more and ask the burning questions of the day.
Meetings Management - Altogether Another Skill
According to advocates, planning meetings with the same purchasing disciplines as corporate travel procurement can help companies save 10 to 30 percent, including incremental savings on group travel, and may introduce interesting synergies for the purchase of transient business. This session will tackle the complexity of meeting planning focusing on changes in the industry over the past 12 months; identifying and quantifying meeting spend, segmentation of meetings, ownership issues (decentralised vs centralised meeting planning), supplier relationship management, agency and 3rd-party fees, the balance between savings vs successful outcome, how to minimise cancellations, contractual pitfalls, security issues and tax implications related to product incentives and events.
Are Corporate Cards Still The Best Way To Settle Up With Suppliers?
What is the best way for corporations to pay for their T&E; expenses? There are new entrants, new processes and new airline payment methods in the marketplace. With access to the entire travel offer being sought by corporations, and the existence of multiple suppliers, how does a corporation ensure the essential elements of managing their T&E; programme are being optimised? What is the best way for companies to settle with their suppliers?
How To Drive On-Line Utilisation
Installing an on-line booking tool is easy - high utilisation is not! This session is designed to help you understand what travel purchasers can do to increase on-line booking tool utilisation and improve ROI.
Global Hotel Programmes: Part I and II
These sessions will provide perspectives on how to deal with the myriad of challenges from sourcing and managing a global hotel programme through delivery to guests in today's ever-changing world of customer service demands. This is a case study with a twist-viewed from all sides for the benefit of all players.
Part I will focus on the sourcing of a hotel programme including the RFI, RFP content and process, analysis and negotiation, and implementation and overview of booking methods in today's multiple distribution environment. The team of presenters will identify in a "hands on" way exactly what is involved throughout the process viewed from the corporate, agency and hotel perspectives to deliver a successful programme.
Part II will look at the delivery aspects of the programme to the traveller, corporate travel management team, hotels and agency, including communication and "selling in" the programme to travelers; Intranet development; programme and rate integrity /dependencies /compliance; MI: what do you really need, what do you/can you do with it; and the grande finale: "The Real Traveller And Hotel Experience".
Technology Integration: Travel Management within the Enterprise IT Ecosystem
Explore the integration of electronic travel management solutions within
existing enterprise applications. Learn from case studies how to link business processes and workflows within the enterprise for better co-ordination between the travel department and other departments (procurement, finance, HR). What are the challenges and the benefits of an enterprise-wide integration approach.
The Need To Protect Your Company's Data Has Never Been Greater
Surveys suggest that corporate travel managers are concerned about data privacy and control. Do you know what happens to your data when it leaves you? Are you aware of the risks to your data? Do you have adequate data control policies in place? This session will explore the subject and provide advice for corporate purchasers on what they can do to protect their company's vital information.
Understanding and Reconciling Intercultural Dilemmas in the Travel Industry
Fons Trompenaars will provide a Master Class session expanding on the themes presented in his keynote address. Participants will engage in hands on, interactive analyses of their everyday intercultural dilemmas in business.
Roundtable: Business Travel Today and Tomorrow
Be prepared for lively debate! In this roundtable environment you and your colleagues will share views on current business travel practices and predict what will become the next new strategies in business travel management based on the trends and issues that the industry is witnessing today. This session offers an opportunity to define the strategic vision for our industry through dynamic discussion and electronic polling.
Travel Procurement: Myths, Mistakes and Best Practices
Designed for procurement professionals handling the travel category and for travel managers wanting a comprehensive update on best procurement practices, this session will focus primarily on airlines, with additional coverage of hotels, rental cars and travel agencies. Topics included are: price benchmarking, online auctions, consortia purchasing, volume discount logic; scenario-based negotiations, defining savings, quantifying quality, and contract traps. Delegates will receive a self-scoring Airline Sourcing Project Stress Test developed by presenter Scott Gillespie, CEO of Travel Analytics.
The Disney Corporate Culture and Globalisation
As part of a special educational alliance, ACTE is pleased to feature experts from the renowned Disney Institute who will address the management philosophies and strategies that help a corporate culture adapt to the new realities of globalisation. Based on the experience of the Walt Disney World Resort, this session will examine how a global company with a well-defined culture and brand translated its vision to theme parks in Paris and Hong Kong, including key successes and lessons learned.
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