Asia Pacific Training Workshop


	18 August 1330 - 1430 Roundtable Discussions - Corporate Social Responsibility Compliments of Carlson Wagonlit Travel Continuing on the theme from the keynote on becoming good corporate citizens, this roundtable will explore common scenarios in business travel and ask attendees to assume role of both solicitor and judge and determine if a code of ethics has been breached. 1500 - 1615 W101 - Managing Travel Programmes in Emerging Markets - China Nothing less than explosive can describe the emergence of the business market in China. Attendant with this new super-center for commerce have been attempts at establishing managed travel programs there. Learn how travel managers are grappling with the fundamentals of managed travel, such as electronic distribution channels and corporate policies which must adapt to the culture and in some cases, non-standard business procedures. W102 - Crisis Management - Projection and Process Guidelines Learn best in class practices for risk assessment, risk aversion and business continuity to incorporate into your contingency plan from a company considered a leader in this field. W103 - TMC-Client Relationships: Cost Structures And Service Options How will making the choice of a regional call centre over a local office affect the cost element in your financial arrangement with your TMC? Examine other opportunities to reduce TMC costs in this discussion focused on the relationship between cost tolerance and service expectations. 1615 - 1715 *W201 - TMC-Client Relationships: Cost Structures And Service Options How will making the choice of a regional call centre over a local office affect the cost element in your financial arrangement with your TMC? Examine other opportunities to reduce TMC costs in this discussion focused on the relationship between cost tolerance and service expectations. W202 - No More Sacred Cows... That Includes Meetings Learn how to extend your management expertise to apply a unified strategy, defined system and central point of control to consolidate your meeting spend. From best-in-class case examples, learn: How to make the business case and implement a meeting consolidation initiative; The savings potential to include in your ROI; Ways to leverage meetings and travel; How to continually refine the process W203* - Crisis Management - Projection and Process Guidelines Learn best in class practices for risk assessment, risk aversion and business continuity to incorporate into your contingency plan from a company considered a leader in this field. 19 August 1030 - 1130 Roundtable Discussions - Data Privacy and Protection Compliments of Carlson Wagonlit Travel This roundtable will examine what the corporate travel professionals in Asia Pacific consider acceptable and unacceptable in terms of gathering and sharing corporate travel data by travel service providers through normal business travel transactions. 1130 - 1245 T101 - Managing Travel Programmes in Emerging Markets - India This session will explore how multinational companies can successfully establish managed travel programs in emerging markets, with a special emphasis on lessons learned through recent experiences in India. T102 - Unraveling the Mystery: How Do Airlines Decide How Much I Pay? How does an airline forecast demand, and combine that with variable and non-variable costs to come up with an airfare? Welcome to the science (or art) of airline yield management. In this session you will learn the varied and ever-changing factors that are considered in determining "fare buckets" and eventually the fare you and your travelers pay. T103 - Great Expectations: What Are Corporates Looking For? What is a large Asian corporate travel operation like Citibank looking for in the next five years from business travel service providers in terms of reporting, the travel experience and new services? This session will also take a hard look at current issues that challenge the corporate travel programmes from achieving its goals. 1445 - 1600 T201 - Financial Reporting for the Corporate Travel Manager in a Procurement Environment Procurement has an insatiable appetite for information. Today the company's financial executives need financial reporting that can help business unit leaders to make informed decisions; legacy corporate travel reporting won't do. Learn what the new requirements are for financial reporting from the corporate travel department. T202* - Unraveling the Mystery: How Do Airlines Decide How Much I Pay? How does an airline forecast demand, and combine that with variable and non-variable costs to come up with an airfare? Welcome to the science (or art) of airline yield management. In this session you will learn the varied and ever-changing factors that are considered in determining "fare buckets" and eventually the fare you and your travelers pay. T203 - How will Touchless Touch You? Gain an understanding of the gamut of full touch to touchless services available to corporate travel programs as well as an understanding of the relative cost associated with each option of touch. This session will also include disucussion on how some programs have chosen to balance the two drivers of price and customer service in the touchless environment. 1615 - 1715** Roundtable Discussions - What Do Strategic Travel Managers Look Like? Compliments of Carlson Wagonlit Travel This hour will centre on ways to develop talent to meet the new demands for corporate travel management. Discussions will endeavour to identify career advancement strategies for the seasoned travel professional as well as new entrants to the field. *Repeat Education Session