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09.00 - 12.00 |
Travel Management Clinic (separate registration is required)
Creativity for Breakthrough Solutions
Facilitator: Dr. Kirpal Singh, Lead Coordinator of the Creative Thinking Programme, Singapore Management University
(Compliments of American Express and Singapore Airlines)
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10.30 - 12.00 |
Registration/Technology Showcase/Hospitality
(Hospitality Compliments of Grand Hyatt Singapore)
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12.00 - 13.30 |
Lunch & Keynote Presentation
Can Social Conscience Exist within a Globalization Context?
Speaker: Claire Chiang, Co-Chair, National Tripartite Initiative on Corporate Social Responsibilty
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13.30 - 14.30 |
Roundtable Discussions
Corporate Social Responsibility
(Compliments of Carlson Wagonlit Travel)
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14.30 - 15.00 |
Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)
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15.00 - 16.15 |
Breakout Sessions
W101 - Managing Travel Programmes in Emerging Markets - China
W102 - Crisis Management - Projection and Process Guidelines
W103 - TMC-Client Relationships: Cost Structures and Service Options
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16.15 - 17.30 |
Breakout Sessions
W201* - TMC-Client Relationships: Cost Structures and Service Options
W202 - No More Sacred Cows... That Includes Meetings
W203* - Crisis Management - Projection and Process Guidelines
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17.30 - 19.30 |
Welcome Reception
(Compliments of TQ3 Travel Solutions & Northwest Airlines)
Technology Showcase
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Thursday, 19 August 2004
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9.00 - 9.30 |
Continental Breakfast
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9.30 - 10.15 |
Keynote Presentation
The Intersection of Customer Relationship Management and Data Privacy
Speaker: Robert Fleming, CEO and Managing Consultant, Peppers and Rogers Group (Asia) Pte Ltd
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10.15 - 10.30 |
Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)
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10.30 - 11.30 |
Roundtable Discussions
Data Privacy and Protection
(Compliments of Carlson Wagonlit Travel)
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11.30 - 12.45 |
Breakout Sessions
T101 - Managing Travel Programmes in Emerging Markets - India
T102 - Unraveling the Mystery: How Do Airlines Decide How Much I Pay?
T103* - Great Expectations: What Are Corporates Looking For?
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13.00 - 14.30 |
Lunch & Keynote Presentation
Leadership and Talent in Asia
Speaker: Andrew Bell, Asia Pacific Head of Leadership, Talent and Capability, Hewitt Asia Pacific Associates
(Compliments of Raffles International Hotels & Resorts)
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14.45 - 16.00 |
Breakout Sessions
T201 - Financial Reporting for the Corporate Travel Manager in a Procurement Environment
T202* - Unraveling the Mystery: How Do Airlines Decide How Much I Pay?
T203 - How will Touchless Touch You?
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16.00 - 16.15 |
Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)
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16.15 - 17.15 |
Roundtable Discussions
What Do Strategic Travel Managers Look Like?
(Compliments of Carlson Wagonlit Travel)
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17.15 - 17.30 |
Closing Remarks
*Repeat Education Session |
