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ACTE Corporate Members Only
Benchmarking Workshop - A Search for Best Practices
Sunday, 17 October, 13.00-16.00
How well is your travel management program performing? Are you saving money, getting reasonable service for your travelers, building beneficial relationships with suppliers? How often should you measure, review and consequently modify your travel program? ACTE is pleased to introduce the Benchmarking Workshop- a new opportunity for ACTE corporate members to enhance their skills and network with peers. Benchmarking is a powerful process improvement methodology that is increasingly being used by major companies in the procurement and operational areas of Corporate Travel Management. Relying upon a comparative analysis technique to identify performance gaps and best practices, Benchmarking is ideally suited to the data rich world of business travel as a tool to achieve superior results. The workshop will combine the presentation of an introduction to a 7-step Benchmarking process, examples of successful measurement efforts, and interactive roundtable discussions that will help participants develop a Benchmarking project for their own companies. The Workshop will be featured at future ACTE Global Conferences in order to provide ongoing opportunities to help participants exchange ideas and determine a solid list of measurement best practices.
Workshop Facilitator:
Jim Lee is Executive Director, Travel Services Benchmarking Network. Jim recently retired from his position as Director of Global Travel Services for Honeywell, a global $20+ billion diversified technology and manufacturing company headquartered in Morristown, New Jersey. While at Honeywell, he directed an organization that provided a wide range of travel related services to Honeywell businesses and employees worldwide. Jim's responsibilities included travel services, T&E; expense processing, and fleet management globally. As the leader of these shared services, he championed a new paradigm by instilling in his organization a strong orientation toward delivering superior customer-service at a competitive cost-advantage using the principles of Six Sigma Plus. Jim assumed his Honeywell role at the time of the merger of AlliedSignal and Honeywell in late 1999. He was instrumental in the merger integration planning & implementation for travel related functions in the new Honeywell that identified $15M in savings. Prior to joining AlliedSignal in 1994 as Director of Travel, Jim was Manager of Total Quality for DuPont with responsibility for TQM strategy development and deployment across the $6 billion dollar global enterprise. Earlier in his career at DuPont, Jim held leadership positions in marketing, procurement, and supply chain management. Jim now devotes his energy to Travel Services Benchmarking - using Benchmarking and Six Sigma methodologies to help companies identify and implement process improvement opportunities in travel management. Jim holds a bachelor's degree in chemical engineering from Northeastern University. He has been a member of ACTE since 1995.
There is an additional cost to attend this workshop. ACTE corporate members are $99 USD.
ACTE Members Only
Creativity Workshop: How to Build A Silver Bullet Machine
Sunday, 17 October, 13.00-16.00
Every organization strives to have a magic 'silver bullet' - like a fantastic product or a great brand. But we all know that sooner or later, individual 'silver bullets' tarnish- products become obsolete, competitors steal the brand space, etc. Smart organizations don't rely on a single 'silver bullet'- they have a 'machine' that builds them. The machine isn't a kit- it's an organizational capability to have great ideas again and again. Surely generating great ideas is all about genius, or luck or accident? No. It isn't. If you want to find out how you too can generate great ideas on demand- build your own 'silver bullet machine'- come to this action-packed, mind-stretching master class let by British creativity guru Dr. Dennis Sherwood.
Workshop Facilitator:
Dennis Sherwood is the Managing Director of The Silver Bulllet Machine™ Manufacturing Company Ltd. which specialises in individual and organizational creativity and innovation. Based in the UK, his client list includes Nestle, Marks & Spencer, ALSTOM, National Grid Transco, Wedgwood, FremantleMedia and various government departments. Dennis was educated as a scientist at the Universities of Cambridge, Yale and California, and is a Sloan Fellow, with distinction, of London Business School. He was for 12 years an IT consulting partner with Coopers & Lybrand, and subsequently an Executive Director with Goldman Sachs, and Managing Director in the UK of SRI Consulting. Dennis is the author of eight books, including Seeing the Forest for the Trees- A Manager's Guide to Applying Systems Thinking and Smart Things to Know about Innovation and Creativity.
There is an additional cost to attend this workshop. ACTE members are $99 USD.
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