Presenter:
Dennis Sherwood, Principal, Silver Bullet Machine

Presenters:
Lori C. Phifer, Director, Travel Administration & Meeting Planning, Sony Music Entertainment
Mike Benedict, Global Manager of Travel, Metro and Meeting Expense Data Systems, Cisco Systems, Inc.
Lynn Ridzon, Director, Bristol-Myers Squibb


(M102) Advancing the Industry Roundtable: The Value Proposition for the Airline Industry
SPONSORED BY: Carlson Wagonlit Travel
After extolling business travel as a "critical growth component" for their future, the vertical on-line agencies have arrived on the scene to announce their own intentions for gaining footholds in the business travel arena. This is your chance to discuss with peers and weigh in on defining the business travel/agency relationship of the future, what new services will prevail and which will be dropped and most interestingly who will fulfill the "agency" role.

Objective:
Attendees will share and explore insights with colleagues about the future relationship between corporations and traditional travel management companies and the new online vertical agencies.

Lead Facilitator:
James Lee, Executive Director, Travel Service Benchmarking Network


(M103) Asia-Pacific - An Update on Business Conditions in China
SPONSORED BY: Carlson Wagonlit Travel
Many multinational companies eager to ride the momentum of an economy bursting at the seams are making decisions to develop business opportunities in China. A key executive of a Global 100 company will share with attendees the compelling conditions that caused her company to make a significant investment in the development of IT services business in China. Learn what this sudden investment has meant in terms of business travel from within and without China.

Objective:
The attendee will gain an understanding of the business climate in this new frontier that exists in China and be prepared to deal with challenges to Western corporations and their business travel programs.

Presenters:
Siaou-Sze Lien, Senior Vice President HP Services, Asia-Pacifica
Ian Gibb, Multinational, Sales Director, Asia Pacific, Carlson Wagonlit Travel


(M104) How Will Touchless Touch You? (Part 1)
SPONSORED BY: e-Travel, Inc.
Technology has matured in touchless travel processing to accommodate permutations and volume not envisioned just a short time ago. But confusion reigns in an environment abundant with a variety of options and differing degrees of touch. Part I of this session will focus on definitions and process flow options for the traditional model, new vertical entity model and hybrid model, and serve as a foundation for understanding how to build your touchless program.

Objective:
The attendee will gain an understanding of the gamut of full touch to touchless services available to corporate travel programs as well as an understanding of the relative cost associated with each option of touch.

Presenters:
Harriet Washburn, Director, National Accounts, Orbitz for Business
Arlette Nakhjavan, Vice President of North American Operations, American Express


(M105) Sarbanes-Oxley: Is There a Hole in Your Understanding of SOX?
The Sarbanes-Oxley Act has been described as the most significant piece of U.S. legislation to affect business in seventy years. Not just U.S. business but international business ... perhaps your company's business. Do not miss this session IF your company is listed with the Securities and Exchange Commission, and IF you have not yet conducted a thorough SOX evaluation. This session - presented by a partner from a leading global Big Four firm - will help you understand:

• The extent of the new regulations for the travel department
• The reporting requirements
• Validation of contracting control

Presenters:
Elizabeth Parston, Senior Global Travel Manager, Dell
Larry B. Quimby, Partner, Financial ServicesPricewaterhouseCoopers, LLP


(M106) DISNEY INSTITUTE SESSION - Change Management
SOLD OUT
It's not good enough to merely manage change. In the competitive landscape that our companies find themselves in, it's become necessary to master innovation management. This presentation will focuses the challenges, issues, and strategies for approaching change at the Walt Disney World ® Resort and processes used to create a culture where change is expected and encouraged, highlighting some of the lessons learned.

Objective: The attendee will enhance his/her project management skills.

Presenter:
Frankie Turner, Senior Consultant, Disney Institute

Presenters:
Jim Haddow, Chief Global Procurement Officer, A. T. Kearney, Inc.
Margaret Hansen, Director, Corporate Travel, A.T. Kearney, Inc.


(M202) Advancing the Industry Roundtable: The Value Proposition for the Airline Industry
SPONSORED BY: Carlson Wagonlit Travel
After extolling business travel as a "critical growth component" for their future, the vertical on-line agencies have arrived on the scene to announce their own intentions for gaining footholds in the business travel arena. This is your chance to discuss with peers and weigh in on defining the business travel/agency relationship of the future, what new services will prevail and which will be dropped and most interestingly who will fulfill the "agency" role.

Objective:
Attendees will share and explore insights with colleagues about the future relationship between corporations and traditional travel management companies and the new online vertical agencies.

Lead Facilitator:
James Lee, Executive Director, Travel Service, Benchmarking Network


(M203) Canada - The Future of Distribution in Canada
The future of distribution is already a hotly debated topic in Canada as market forces there have steadily sought lower cost channels for distribution. Just where will it all end up, and what does it mean for the corporate purchaser? During focused roundtable discussion you'll gain new insights into the myths and realities of the possible outcomes - what role does and can a travel management company play? Will the GDS remain powerful, or will they have to discount fees to gain access to lower fare inventory?

Objective:
Attendees will discuss the unique airline distribution issues in Canada and identify solutions.

Lead Facilitator:
Peter Orrell, Vice President, Global Airline Strategy, American Express


(M204) How Will Touchless Touch You? (Part 2)
SPONSORED BY: e-Travel, Inc.
Building on the knowledge foundation of Part I, this session will explore the relative attributes from case studies related to price and customer service in the touchless environment and provide examples of how their organizations chose to balance these two drivers.

Objective:
Attendees will explore the decision-making process that a few corporations have used to design their degree of e-fulfillment.

Moderator:
Richard Case, General Manager, Account Development, Travelport

Presenters:
Craig Anderson, Manager, Business Travel ABB, Inc.
Tina O. Smith Director, Global Travel & Learning Services, Honeywell


(M205) Sarbanes-Oxley: Is There a Hole in Your Understanding of SOX?
The Sarbanes-Oxley Act has been described as the most significant piece of U.S. legislation to affect business in seventy years. Not just U.S. business but international business ... perhaps your company's business. Do not miss this session IF your company is listed with the Securities and Exchange Commission, and IF you have not yet conducted a thorough SOX evaluation. This session - presented by a partner from a leading global Big Four firm - will help you understand:

• The extent of the new regulations for the travel department
• The reporting requirements
• Validation of contracting control

Presenters:
Larry B. Quimby, Partner, Financial Services, PricewaterhouseCoopers, LLP
Elizabeth Parston, Senior Global Travel Manager, Dell


(M206)
The New Frontier: Corralling the Sacred Cows of Meetings Consolidation
The last frontier for consolidation - multi-million dollar meetings and events spend - is in the crosshairs at large and midsize corporations. Spurred by Sarbanes-Oxley, governmental or internal reforms, finance and procurement are increasingly targeting this area. Learn how to extend your management expertise to apply a unified strategy, defined system and central point of control to consolidate your meeting spend. From three distinct best-in-class case studies, learn:

• How to make the business case and implement a meetingconsolidation initiative;
• The savings potential to include in your ROI;
• Ways to leverage meetings and travel;
• How to continually refine the process.

Presenters:
Lori C. Phifer, Director, Travel Administration & Meeting Planning, Sony Music Entertainment
Mike Benedict, Global Manager of Travel, Metro and Meeting Expense Data Systems, Cisco Systems, Inc.
Lynn Ridzon, Director, Bristol-Myers Squibb

Presenter:
Anish Nanavaty, Client Relations and Business Development, WNS North America


(T102) Six Sigma: Eliminating Imperfection in the Travel Program
Six Sigma is a highly disciplined approach to decision making that helps businesses focus on improving processes to make them as near perfect as possible. Originally designed for the manufacturing world, it has become useful for many travel managers on both the operational and purchasing sides of business travel management. Participants will learn:

• The basics of Six Sigma
• Applying the discipline to the travel management function
• Communicating the principles to colleagues

Presenter:
Sandie Barker, Black Belt, Honeywell


(T103) What Are Outdated IATA Regulations Costing You?
In 2003 a coalition of business travel entities—including ACTE—petitioned International Air Transport Association (IATA) to consider and remove outdate regulations that hobbled business in the EU. This session will examine both the direct and indirect costs that business travel incurs in complying with certain IATA regulations and provide attendees with a strategies for supporting the efforts for elimination of these regulations.

Objective:
An attendee will leave this session with an understanding of the additional costs and processes certain disputed IATA regulations impose on business travel and their outdated national distinctions in a modern free-trade European Union. Following the discussion attendees can choose to take additional actions to support elimination of the disputed regulations

Presenter:
Mike Platt, Managing Director, BTI UK


(T104) GDS Rule Changes
SOLD OUT
U.S. Department of Transportation rule changes that effectively deregulate the GDS industry have been approved, despite an industry that may be unprepared for the results. Will these rule changes require multi-GDS access in order to provide full content for the corporate travel program? This interactive session will feature several technology visionaries who have looked into the future and reemerged with wildly differing opinions. This session will help to clarify the murky crystal ball of the GDS future and help you decide if there's a need for realignment of your relationships to ensure full access of travel inventory.
Objectives: Attendees will gain a full perspective of the airlines new options with GDS deregulation in US as well as global implications, the likely scenarios that will evolve and how the corporation must prepare for these possibilities.

Moderator:
Norm Rose, President, Travel Tech Consulting

Presenters:
Danny Hood, President, WorldTravel BTI
Kay Urban, President and Chief Executive Officer, Amadeus USA
Tim Claydon, Senior Vice President Sales, Marketing & Information Technology, JetBlue Airways
Kurt Ekert, COO, Travelport
Douglas Weeks, Corporate Travel Manager, Booz Allen Hamilton


(T105) Risk Management
This session will explore risk management issues beyond those that are usually associated with the travel department. A specialist in the area of risk management will discuss risk assessment and aversion related to employee mobility and connectivity.

Objective:
The attendee will gain a deeper understanding of risk and liability related to business travel and be prepared to make recommendations to their company to improve their contingency plan.

Presenters:
Lisa A. Rowe, Senior Vice President, Strategic Procurement, Aon Corporation
Ron Hauri, Vice President, Global Security, Aon Corporation


(T106) Transitioning to Strategic Sourcing: A Travel Manager's Road Map
SOLD OUT
At many global companies, buying travel and other categories of procurement have been transformed into a strategic sourcing activity as a means to deliver value through cost leadership. Many corporate travel managers believe they are unprepared to successfully undertake the financial analysis and rigors of strategic sourcing. At this session you will gain both the theoretical perspective and the very practical application of strategic sourcing to travel purchasing.

Objective:
The attendee will explore the difficulties and potential benefits of the travel program's implementation of purchasing disciplines.

Presenters:
Howard Z. Brooks, Vice President, Travel & Procurement Services, Sony Music Entertainment Inc.
Jay Roseman, Vice President, Corporate Meeting Solutions - North America, American Express