Education Sessions:

ACTE's primary focus for all of its events is advanced education for senior-level practitioners in the corporate travel industry. The 2010 Global Education Conference provides attendees with opportunities to discover the latest trends, industry benchmarks, and emerging solutions within the business travel community.

Monday, 17 May 2010 - 12:15 p.m - 1:15 p.m.

M101 Laying the Groundwork for Long-Term Success for Your Hotel Program

Presenters will provide a frank assessment of the strains placed on the corporate buyer- hotelier relationship during the harsh realities of 2009, and follow with a forecast of the global hotel economy for 2010. Working in small groups, attendees will apply these insights to develop specific guidelines for rebuilding trust and fostering long-term partnerships in the hotel spend category. The outcomes of the activity will serve as a framework for shifting the industry’s focus from short-term gain to an enduring value-based vision, centered on data, technology and buyer-supplier relationships.

Facilitator:
Maria Chevalier, Global Director of Travel & Meeting Services, Johnson & Johnson Travel and Meeting Services

Presenter:
Vail Brown, Vice President, Global Sales and Marketing, Smith Travel Research

Compliments of:

M102 Meetings Spend in 2010 and Beyond

(session is repeated)

This session will focus on advancing your strategic meetings management (SMM) initiative to take advantage of 2010 market realities and beyond. A panel of SMM veterans will discuss key areas of focus for the programs they lead, and share their plans for optimizing meeting spend during unprecedented times. Hear from seasoned meetings’ veterans who will provide their vision of the opportunities and pitfalls they foresee in the months and years ahead.

Moderator:
George Odom, Senior Consultant, Advito

Panelists:
Karen Vander Ploeg, Director, Travel & Meetings, Daiichi Sankyo, Inc.
Rachel Pearson, Procurement Director, Meetings Events & Travel, Pfizer

Compliments of:

M103 Applying Lean Six Sigma Principles to Travel Management (Part I)

Lean Six Sigma is a methodology used by many companies to identify cost savings, increase operational effectiveness, limit redundant practices, and improve customer service. In Part I of this two-part session, the facilitator will introduce attendees to the basic principles of Lean Six Sigma – in layman’s terms - and discuss practical applications for travel management. Part II will include an interactive, facilitated session for attendees to apply Lean Six Sigma principles to real-world situations, i.e., data capture, expense management, the RFP process, strategic meetings management, tracking total costs of trip, etc. By attending either or both sessions, participants will develop a keen understanding of how to apply Lean Six Sigma principles as a strategic planning tool.

Presenters:
Shawn Sanford, Director of Operations, McKinsey & Company
Marie Colby, Senior Commodity Manager, Procurement, Allstate Insurance Company

M104 Crisis Management & Duty of Care (Part I)

When a crisis strikes business travelers, senior management instantly turns to travel executives to help lead the response with security and other internal stakeholders. In this session attendees will be presented with real-life examples and best practices that explore the actions, successes and lessons learned by practitioners with extensive experience in leading these responses. Attendees will learn the true concept of Duty of Care and steps that organizations must take to avoid the risk of reasonably foreseeable dangers to their global travelers . The session will offer insights into:

  • Developing a successful response plan to deal with significant incidents impacting travelers domestically and abroad
  • Legal context of Duty of Care and why travel executives need to be aware of its implications and the evolving trends that surround it
  • Identity of corporate stakeholders involved in Duty of Care and their roles especially during a crisis
  • Creating an effective Duty of Care framework to bring back to their organizations

Moderator:
Suzanne Garber, Chief Operating Officer, International SOS

Presenters:
Lisbeth Claus, Ph. D. SPHR, GPHR, Professor of Global Human Resources at the Atkinson Graduate School of Management of Willamette University
Kathy Hall-Zientek, Manager, Travel Services, Moog Inc.
Pam Honeycutt, Travel Manager, Americas, Cisco Systems

Compliments of:

M105 What’s Important to Finance

How does Finance view travel program savings? How can travel managers speak Finance-ese to demonstrate the value of their managed travel programs? These questions and many more will be answered by a panel representing the Corporate Travel-Finance dynamic. Discussion will focus on:

  • Reporting/Scorecards
  • KPIs most important to Finance
  • How to know what’s the right amount of travel spend to accomplish the goals of the enterprise

Moderator:
David Kaufman, Managing Partner/CFO, Acquis Consulting

Panelists:
Peter Allen, Executive Vice President & CFO, BTI Systems
Megan Carmody, Director, Global Travel, Zurich Financial Services
Hanif Sidi, North American Vice President, Finance-Expense Management, Zurich Financial Services

Compliments of:

Monday, 17 May 2010 - 4:15 p.m. - 5:15 p.m.

M201 When Gen Y Runs the Show

Long-term forecasters project the “knowledge economy” as the engine of job growth. The knowledge workers filling these positions represent a new generation of employees, with perspectives on personal and work lives that differ markedly from earlier generations. This session will examine the expectations and behaviors of Gen Y, along with implications for travel programs and travel vendors who support this newest group of corporate travelers. This session will focus on:

  • Key influences on travel choices and significant differences in travel behaviors
  • Emerging tactics to create buy-in among Gen Y travelers
  • Implications of shifting decision-making and accountability to end users
  • Corporate risks inherent in a virtually connected workforce

Moderator:
April Bridgeman, Senior Vice President, BCD Travel

Panelists:
Anthony Bartolo, Partner Engagement Manager, Mobile, Microsoft Communications Sector
Michael Tangney, Global Travel Manager, Google

Compliments of:

M202 The Green Toolkit - Case Studies of Green Travel Programs

This session will provide highlights from recent case studies of travel program that have successfully integrated their companies’ green strategy into their travel program. Attendees will take away lessons and apply practices from these leading programs including:

  • How reduced emissions = reduced travel costs
  • Elements and ROI of a best in practice model
  • Identifying trip emission decision points and changing behavior through policy

Presenters:
Margaret Hansen, Global Procurement, Director Corporate Travel, A. T. Kearney, Inc.
Yves Galimidi, Global Travel Purchaser, IKEA, Indirect Material & Services
Lisa Mosters, Global Procurement, EMEA Travel Manager, A. T. Kearney, Inc.

Compliments of:

M203 Meetings Spend in 2010 and Beyond

(session is repeated)

This session will focus on advancing your strategic meetings management (SMM) initiative to take advantage of 2010 market realities and beyond. A panel of SMM veterans will discuss key areas of focus for the programs they lead, and share their plans for optimizing meeting spend during unprecedented times. Hear from seasoned meetings’ veterans who will provide their vision of the opportunities and pitfalls they foresee in the months and years ahead.

Moderator:
George Odom, Senior Consultant, Advito

Panelists:
Geert Behets, Director, Global Travel Management, Global Sourcing & Contracting Travel, Fleet, and Meetings & Congresses, UCB Pharma
Kathy Rust, Global Travel Director, Workplace Resources, NetApp
Christopher L. Wall, Global Manager, Meeting Services, Johnson & Johnson Travel and Meeting Services

Compliments of:

M204 Crisis Management & Duty of Care ( Part II): Every Ash Cloud Has a Silver Lining

This facilitated roundtable discussion will provide opportunities for the industry to collect and report on the best practices it learned during the recent Ash Attack to improve the readiness and response for the next time a crisis strikes or the industry finds itself in the grips of transportation paralysis. Learning outcomes will be shared, compiled and reported back to the industry following the conference. Key focus will be on:

  • Preparation & policy
  • Tracking
  • Communication
  • Supplier support

Facilitator:
Maria Chevalier, Global Director of Travel & Meeting Services, Johnson & Johnson Travel and Meeting Services

Compliments of:

Tuesday, 18 May 2010 - 11: 15 a.m. - 12:15 p.m.

T101 How Do the Best in Class Do It? Lessons from Vanguard Travel Programs

Using recent survey results and case study examples, this session will compare standard travel management organizations with vanguard business travel programs. This close-up comparison of team structures, staff roles, process flow, and reporting lines will reveal opportunities for creating new synergies, streamlining workflows, and outsourcing certain functions. How can travel managers derive the most value from their travel management programs? Attendees and panel will suggest alternate travel management scenarios that may evolve to optimize the management of corporate travel programs.

Moderator:
Michael Cox, Managing Partner, Loyalty Curve Consulting

Presenters:
Mary Bastrentaz, Senior Director, Global Travel and Events, Accenture
Steven Schoen, Director, Mobility Services, Siemens Corporation - CSCM IM

Compliments of:

T102 Scorecarding the Business Traveler

The industry is witnessing a new trend that shifts travel decision making authority and accountability onto the shoulders of the traveler. As this shift becomes more prevalent, the focus of key performance indicators will also shift to evaluate individual traveler performance. Using a case study, attendees will examine a novel scorecarding approach that successfully drives preferred traveler behaviors without a mandated policy. Attendees will learn how to:

  • Use scoring to measure overall individual compliance
  • Eliminate frequent traveler scoring bias in traditional scorecards
  • Integrate traveler compliance in performance reviews
  • Improve travel program outcomes through year over year measurement

Presenters:
Peter Pearson, Manager, TravelSmart, Global Business Services / Creative Business Solutions, The Coca-Cola Company
Tom Ruesink, Ruesink Consulting Group, Inc.

Compliments of:

T103 Navigating Airline Alliances

Recent realignment of alliance partners and new contracting strategies are adding elements of uncertainty for travel managers as they struggle to reconcile how they are being measured on contract performance and meeting expectations of multiple alliance partners. Panelists will discuss:

  • Evaluating single airline contracts versus bundled alternatives
  • Opting in/out on specific carriers within alliance contracts
  • Defining performance measures and market share goals within bundled contracts

Moderator:
Dale Eastlund, Senior Director, Carlson Wagonlit Travel Solutions Group - Americas

Panelists:

E.J.(Ric) Carlson, Sourcing Team Manager, Fleet and Travel, Logistics, IT and Telecommunications, 3M
Barry Rogers, Director, Air Practice, TCG Consulting

Compliments of:

T104 Applying Lean Six Sigma Principles to Travel Management (Part II)

Lean Six Sigma is a methodology used by many companies to identify cost savings, increase operational effectiveness, limit redundant practices, and improve customer service. In Part I of this two-part session, the facilitator will introduce attendees to the basic principles of Lean Six Sigma – in layman’s terms - and discuss practical applications for travel management. Part II will include an interactive, facilitated session for attendees to apply Lean Six Sigma principles to real-world situations, i.e., data capture, expense management, the RFP process, strategic meetings management, tracking total costs of trip, etc. By attending either or both sessions, participants will develop a keen understanding of how to apply Lean Six Sigma principles as a strategic planning tool.

Presenter:
Shawn Sanford, Director of Operations, McKinsey & Company
Marie Colby, Senior Commodity Manager, Procurement, Allstate Insurance Company

T105 New Economy - New Options to Maximize Travel (Limited Enrollment)

This roundtable panel discussion will review new ways enterprises are leveraging technology to drive productivity while traveling. As organizations work to raise productivity and efficiency, new options for collaboration and communication can have a material impact on the bottom line and in driving top line innovation. The session will explore new business applications to extend managed travel programs for the world traveler and the remote office ‘virtual traveler’. A panel of industry leaders will review best practices, real-life experiences and new approaches to enhance travel productivity and travel experience

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Tuesday, 18 May 2010 - 2:00 p.m. - 3:00 p.m.

T201 ACTE Mobile PechaKucha

This session provides a unique opportunity for the business travel audience to learn about a wide-range of emerging mobile travel applications in 60 minutes or less. A diverse panel of mobile application providers will conform to the principles of PechaKucha, a presentation format designed to keep discussions concise, fast-paced, and entertaining. Panelists have six minutes and a limited number of PowerPoint slides to tell their story.

Moderator:
Frank Petito, President, Orbitz for Business

Presenters:
Tony D'Astolfo, Vice President Worldwide Sales, Rearden Commerce
Scott Hintz, Vice President, Business Development, TripIt
Christophe Peymirat, Vice President of Global Marketing, Egencia
Will Pinnell, Director of Mobile Strategy, Sabre Holdings
Johnny Thorsen, CEO, ConTGo
Florian Tinnus, Head of Business Development, Corporations, Amadeus

Compliments of:

T202 Building a Successful Corporate Housing Program

This session is for travel managers who are interested in expanding their travel programs to include corporate housing and need a blueprint to get started. Panelists will provide examples of practices and processes that should be included in a corporate housing program, and demonstrate how to integrate the unique aspects of corporate housing into the transient travel program. The session will include discussions on:

  • Cost savings opportunities when shifting from hotels to corporate housing
  • Sourcing best practices
  • Establishing housing standards
  • Policy development
  • Insourcing/outsourcing options
  • Technology gaps

Presenters:
Michelle De Costa, Global Travel Manager, Sapient
Rick Wakida, Global Travel Manager, Blue Coat Systems, Inc.

Compliments of:

T203 Applying Scenario Planning Strategies to Travel Management

Scenario planning is a methodology used by many leading organizations to broaden strategic understanding of possible future events. The process is designed to stimulate creative thought, collect and analyze information, and build a series of alternate futures. The facilitator will introduce attendees to the scenario building process – in layman’s terms – and present practical applications for travel management. The session will also include an opportunity for attendees to develop diverging scenarios for real-world end states by identifying uncertainties, leading indicators, and key drivers of change. Participants will gain a greater appreciation of the forces reshaping the travel industry and a keen understanding of how to apply scenario planning as a strategic tool.

Facilitator:
Dr. Wybren Meijer, Strategy Advisor, Scenario Planning, Futureconsult

Case Study presented by:
Eric Bailey, Senior Travel Manager, Microsoft

T204 Extending the Value and Reach of Events with Technology
(Limited enrollment)

New trends in event management are driving the use of virtual sessions and technology to extend the reach and impact of corporate events. Join this roundtable panel discussion to review growing trends and best practices related to, integrating social networking into your event , engaging virtual attendees as well as driving collaboration between corporate events and travel teams to maximize participation and investment options.

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