Education Sessions
Sessions are offered in varied formats and give you the opportunity to interact with your peers and subject matter experts. Each session is designed with the travel buyer in mind and will provide real-world solutions and resources you can begin to use immediately.
Continuing Education Credits-CMP and C.P.M. or A.P.P.
Several of our sessions may qualify towards the education requirements for the Certified Meeting Professional Designation (CMP). Please visit http://www.conventionindustry.org for more details on CMP certification and recertification credits.
Credit may also be available for Continuing Education Hours (CEHs) for the Institute of Supply Managements C.P.M. or A.P.P. Recertification or Reaccreditation. Please note you will need to submit proof of attendance to ISM to apply for credit for ACTE education sessions. Visit http://www.ism.ws/certification for details.
Wednesday, 29 October; 12.15 – 13.30
W101 Opportunities to Offset Rising Costs
Travel managers are faced with escalating travel costs and constrained budgets. Learn how strategic travel managers can proactively offset rising costs through savings in expense categories that have previously been unmanaged. A panel of experts will guide attendees to “think out of the box” and open their eyes to new opportunities.
Literature:
- Travel & Entertainment Expense Management
- Demand Management
- Global Data Consolidation Best Practices
Introduction:
Genoveva Nieto, Corporate Director, L´alianXa Travel Network
Moderator:
Rolando Robles, Director Account Management, BCD Travel
Presenters:
Jennifer Silva del Castillo Velasco, Soft Drinks & Mineral Waters, S.A. de C.V., Accounts Payable, Coca Cola FEMSA
Diana Cervantes, Procurement & General Sevices Manager Banamex - Citi
W102 The New “Conquistadores” of America
The Latin America business economy has witnessed tremendous growth in the last decade.
Notable within this expansion is the emergence of “trans-Latin companies” that are entering the markets of neighboring countries, crossing regional borders, conquering US markets and making forays into Europe and Asia as well. Through case studies this session will focus on:
- Latin America based multinationals' approach to off-shore travel management
- Latin America based suppliers stepping up to the multi-national challenge
- Emerging travel patterns caused by growth
- Challenges in opening travel operations abroad
Literature:
Introduction:
Jean-Philippe Claret, VP de Operaciones en México, Accor Hospitality
Moderator:
Esteban Velasquez, Customer Service Director, Sabre Travel Network Mexico
Presenters:
Isabel Gómez Rivero – Gerente Compras Servicios GRUPO BIMBO
Hilson Rodrigues Bezerra, Shared Services Organization - Gerência de Serviços de Infra-Estrutura RJ, Vale do Rio Doce
Thursday, 30 October; 11.45 – 13.00
T101 The Perfect Storm for Telepresencing, Video Conferencing & Mobility
Explore new technologies entering the business travel industry at a time of escalating travel costs and find ways to increase the value of the managed travel program through improved service to business travelers and greater savings for the corporation.
Literature:
- Travel Processes go Mobile
- The Perfect Storm for Telepresence and Videoconfering
- Upwardly Mobile: The Next Step for Travel Management
Presenters:
Manuel Viñas, Mexico Director, FCm
Presenters:
Christian Baillet, Regional Director, Amadeus IT
Raul Perez Vazquez, Latin America Travel Program Manager, Global T&E Business Analyst, HR Global Workforce Mobility, Intel Corporation
T102 Supplier Relationship Management - Talk Show
Travel managers are increasingly under pressure to extend procurement-driven supplier relationship management (SRM) activities to the travel services area. Procurement executives value SRM as the opportunity to improve vendor performance in the post-sourcing phase of the relationship and ensure that the savings promised during the procurement process are achieved and even surpassed.
- Components and methodologies commonly practiced in SRM
- Responsibilities of suppliers in an SRM relationship
- Value delivered through case study examples
Literature:
Supplier Relationship Management
Introduction:
Cesar Romero Garcia, General Director GSA, Korean Airlines
Moderator:
Laura Stringel, Director, SAM Accounts LAD, Starwood Hotels
Presenters:
Gustavo Espina, VP Global Sales & Program Management LATAM, Carlson Wagonlit Travel
Jesus Noguez – Gerente de Ventas, United Airlines Mexico
Marisol Pulido Alonso, Regional Travel Service Leader, GE Corporate - GBS Americas
Alejandra Torres, Strategic Sourcing Coordinator, Procurement & Logistics Direction NoLA Region, Pfizer
Thursday, 30 October; 15.15 – 16.30
T201 Travel Management Workshop (Corporate Buyers Only)
Performance Measurement: In this workshop, industry leaders will present the elements of performance measurement and then facilitate the development of a tool kit. With a focus on tangible and measurable objectives, the workshop will provide templates for setting Key Performance Indicators (KPIs).
The Use of Key Performance Indicators in a Managed Travel Program: Corporate Case Study
Benchmarking: How to Best Use this Tool for Measuring Success
Facilitators:
Tadeu César Freitas, Travel Manager, Adminsitrative Infrastructure Management, VIVO SA
Juan Carlos Vargas Murueta, Director - Desarrollo de Turismo de Negocios, SECTUR
Roberto Rodríguez González, Travel Manager, Wal-Mart
T202 Strategic Meetings Management in conjunction with MPI Brazil Chapter
Roadmap to Best-In-Class Strategic Meetings Management
Do you have a strategic blueprint for transforming your company’s meetings management efforts into a world class program? Discover how your meetings program compares to industry peers. Share best practices and important KPIs. Develop a step-by-step plan for building a Strategic Meetings Management program.
Literature:
Strategic Meetings Management – Making it Work in the Real World
Facilitators:
Beth Wada, MPI Brazil Chapter / Universidade Anhembi Morumbi Sao Paulo
Meire Salles, Meeting Planner Coordinator - Mercosur Offices, McKinsey & Company