Educational Program
Monday 2 MAY
11:45 AM - 1:00 PM


 M101 - SOLD OUT
GOING GLOBAL ONLINE: UNDERSTANDING THE CULTURAL NUANCES
 As acceptance of online booking tools continues to grow outside of North America and Europe, multinational corporations are aggressively expanding their online travel programs to Latin America and Asia as part of an effort to consolidate travel processes worldwide. This session will examine both the technical and cultural areas that must be understood before a tool can be implemented and adoption achieved.
Moderator:
Doug Wright
Vice President, Global Business Travel
American Express

Presenters:
Mary Kay Bellersen
Vice President
Citigroup

Scott Gutz
President & CEO
e-Travel North America

Floyd Widener
Vice President Corporate EMEA
Sabre Travel Network

M102 - SEARCHING FOR CONTENT
 This session will survey the field of travel data aggregators and their improved ability for more comprehensive content. Recently emerged GDS alternatives will be reviewed and assessed for their ability to provide content to the business travel market.
Moderator:
Norm Rose
President
Travel Tech Consulting, Inc

Panelist:
Kurt Ekert
Group Vice President, Strategic Business Development
Cendant Travel Distribution Services, Americas

Bill Hogate
Vice President, Sales
G2Switchworks

Jeff Krieble
Senior Director, Agency Solutions
ITA Software

Dee Runyan
Executive Vice President
Worldtravel BTI

M103 - E-TOOLS FOR SOURCING AND CONTRACTING
 As procurement continues to define practices within corporate travel purchasing, e-auctions are beginning to gain momentum as a sourcing tool for travel products and services beyond those envisioned just a few years ago. Learn from the recent experiences of corporations and vendors who have participated in e-auction processes and gain insight into what sector this tool most likely will be used for next.
Moderator:
Danny Hood
President
World Travel BTI

Presenters:
Chris Hession
Senior Product Marketing Manager
Ariba

Cheryl Hutchinson
Executive Vice President
ETA

Tim Ohl
Senior Vice President, Global Sales & Account Development
GE Corporate Payment Services

Mark Williams
Managing Consultant
IBM Consulting Services

M104 - TECHNOLOGY OPTIMIZATION: WHAT ELSE CAN THIS SYSTEM DO FOR ME?
 ROI for technology is usually wrapped around the core solution promised by the travel tool. Beyond the primary function of the tool is very likely a wealth of data, automation of good business practice and better policy compliance. The key to tapping into these secondary benefits lies in preparation and exploitation that yield significantly broader benefits of shared information, data analysis and overall value to the travel program. This session will take a look at a range of technology solutions, identify the inherent benefits, and linking these additional features to other business critical needs, and consequently realizing the full return on the technology investment.
Moderator:
Kit Kilgore
Consultant
Travel Procurement Pro

Presenters:
Bradley Seitz
President & CEO
Topaz International

Hendrik Vordenbaeumen
Director, Solution Management - mySAP ERP
SAP AG

M105 - ROOM SERVICE: GETTING YOUR RATES RIGHT
 Despite ever increasing focus, timely, accurate and comprehensive rate loading for hotel programs in the GDSs continues to elude the industry and has become a contentious issue between corporate buyers and hoteliers. This session will examine the technology backbone of rate loading and auditing as well as candidly discuss the flashpoints for disagreements and provide practical insight into solutions for optimizing the hotel program.
Moderator:
Laura Thompson
Hotel Program Consultant
Sabre Travel Network

Presenter:
Linda Kent
Director, Electronic Distribution
Starwood Hotels

Tracy Loper
Supplier Manager
General Dynamics C4 Systems




3:30 PM - 4:45 PM


M201 - PERFORMANCE MEASUREMENT: BEST IN CLASS
 This session will offer two case study examples of travel managers who optimized their usage of performance measurement to drive excellence in their areas of responsibility.
Moderator:
James Lee
Executive Director
Travel Service Benchmarking Network

Presenters:
Ernest Guerra
Director, Travel & Meeting Management
American Standard Companies

Eric Peter
Manager, Travel Services
Johnson & Johnson

M202 - ADVANCING THE INDUSTRY ROUNDTABLE - PERFORMANCE MEASUREMENT
 Through facilitated discussion, industry representatives will weigh in on issues and trends surrounding performance measurement in the industry. Roundtable discussion highlights will be captured electronically for spurring additional debate among participants.
Lead Facilitator:
Richard Case
Client Advocate
Travelport /Orbitz for Business



M203 - SOLD OUT
TRAVEL MANAGEMENT VALIDATION: WHAT'S MORE IMPORTANT THAN SAVINGS?
 If suppliers no longer offered discounts, then what's the use of having a managed travel program? How should forward-thinking procurement and travel managers communicate the full value of their travel programs to senior management? This session will apply a blend of procurement, finance and change management metrics to the challenge of measuring a managed travel program's true value. Delegates will receive a self-scoring program valuation model and benchmarking tool.
Presenter:
Scott Gillespie
CEO
Travel Analytics



M204 - SIX SIGMA FOR THE VENDOR
 With a re-energized focus on quality processes, many corporations are enlarging their embrace of Six Sigma within their organizations to include the area of travel. Six Sigma companies expect their vendor partners to respond in kind to their rigorous quest for perfection. Learn how to prepare for gaining and keeping the business of a Six Sigma client.
Presenters:
Joe Dehler
Vice President, Business Process Improvement
Carlson Companies

Teri Quick
Eastern Region Consultant - P-card/e-Commerce
GE Corporate Payment Services

M205 - SOLD OUT
FINDING GOLD IN THAT MOUNTAIN OF DATA
 This session will explore the sources, expectations and limitations of travel data. A scrutiny of "leakage points" of corporate travel data will be covered, as well as the renewed imperative for preventing unauthorized access in response to recent well-publicized breaches.
Moderator:
Susan Stowe
Vice President
Caldwell Associates

Presenters:
Susan Hopley
Executive Vice President, Emerging Markets
TRX

Michael Polosky
BTO Global Travel Services Manager
IBM

M206 - ANALYZE TO UNDERSTAND & IMPROVE
 The corporation is increasingly placing a high value on the analysis function of travel management. Caused by the increased vigilance in cost containment during a time of rapidly changing costs and pricing structures in the travel supply chain, analysis is coming to the forefront of activities that travel management delivers value on. This session will cover specific examples of data analysis recently employed by travel managers to address cost issues in their travel program, followed by a review of relevant tools, techniques, and resources that you can apply to your analysis tasks.
Moderator:
Mark Walton
Principal
Consulting Strategies, LLC

Presenters:
Gary Alexander
Vice President - Product Management
TQ3 Travel Solutions

Miriam Moscovici
Travel Manager, Airline/Agency Operations & Procurement
Deloitte Services LP




TUESDAY 3 MAY
10:15 AM - 11:30 AM


T101 - MODEL BUILDING FOR COMPETITION IN THE AIRLINE INDUSTRY AND TRAVELER WELFARE
 This session offers an economist's model of the airline industry that examines traveler welfare in terms of demand, price and frequency and speculates on resulting scenarios--and the avoidance of such scenarios--when the dynamics of the model change.
Presenter:
Clifford Winston, PhD
Senior Fellow, Economic Studies Program
Brookings Institution



T102 - SOLD OUT
DISTRIBUTION ECONOMICS: WHO'S GOING TO PAY?
 Many corporates think it's a little like playing poker as they anticipate the outcomes of the expiration of agreements between their airline partners and the GDSs they use. This interactive session will bring together multiple perspectives for an open discussion about expected radical changes to the present distribution economic model.
Moderator:
Andrew Winterton
Vice President, Global Supplier Relations
American Express

Presenters:
Robert Griffith
Chief Operating Officer and Chief Financial Officer and Treasurer
TQ3 Travel Solutions

Ellen Lee
Co-founder and Vice President, Business Development
G2Switchworks

John Slater
Managing Director, Distribution Planning & E-Commerce
Continental Airlines

Cheryl Weldon
Vice President - Global Accounts
Worldspan



T103 - SOLD OUT
ADVANCING THE INDUSTRY ROUNDTABLE - CONSOLIDATION
 This roundtable discussion will focus on the prospects for further consolidation and convergence in the business travel industry and the impact that consolidation will have on pricing and service.
Lead Facilitator:
James Lee
Executive Director
Travel Service Benchmarking Network



T104 - OPEN SKIES: HAPPENING IN AN AIRSPACE NEAR YOU?
 Despite on again-off again talks, there's nothing yet to report on any headway towards creating a transatlantic open aviation area-aka Open Skies. This session will explore the benefits and threats to a deregulated airline industry and the global business customers that it serves, as well as what it will take to move this concept forward.
Moderator:
Paul Wait
General Manager, Sales
Virgin Atlantic Airways

Presenters:
Barry Humphreys
Director, Governmental and External Affairs
Virgin Atlantic Airways

Steve Van Beek
Executive Vice President, Policy
Airports Council International



T105 - SOLD OUT
STREAMLINING THROUGH OUTSOURCING
 Despite its status as the second largest controllable expense for a corporation, travel--either partially or large components thereof--is among a number of corporate functions that are being outsourced. Many view outsourcing as a best practice for non-strategic activities to achieve a higher degree of cost management. What is the track record for outsourcing travel? What outsourced functions produce the greatest gains and what does this trend mean for the role of the corporate travel manager?
Moderator:
Theresa Ryan
Associate Partner
IBM Consulting Services

Presenters:
Tony D'Astolfo
Vice President, Travel Services
Rearden Commerce

Angela Naegele
Global Procurement Director
AT&T;

Michael Premo
President, TQ3Navigant Integrated Services
Senior Vice President, TQ3 Latin America
TQ3 Travel Solutions

Barry Rogers
Senior Consultant
TCG Consulting




3:30 PM - 4:45 PM


T201 - MANAGING TRAVEL PROGRAMS IN EMERGING MARKETS - INDIA
 This session will explore how multinational companies can successfully establish managed travel programs in emerging markets where demand for travel services and products far outpaces supply, with a special emphasis on lessons learned through recent experience in India.
Presenter:
David Greenland
Director, Multi-national Account Management - Asia-Pacific
Carlson Wagonlit Travel




T202 - MANAGING TRAVEL PROGRAMS IN EMERGING MARKETS - CHINA
 Nothing less than explosive can describe the emergence of the business market in China. Attendant with the rise of this new super-center for commerce is the extension of managed travel programs into China from multinational corporations. Learn about progress made as well as progress yet to be made in establishing managed travel as a practice that is challenged with complex electronic distribution, confusion of payment systems and a culture that that in some cases offers non-standard business procedures.
Presenters:
Mike Bezer, Vice President Sales & Account Management, Asia-Pacific
Carlson Wagonlit Travel

Megan Stowe
Global Sourcing Manager
Intel




T203 - THE FINE BALANCE BETWEEN PRIVACY AND SECURITY
 What should you know about privacy and the US Department of Homeland Security (DHS) initiatives? The controversy is raging about passenger (and corporate) privacy rights as they conflict with the need to secure US airspace and ports. As individuals and companies are asked to disclose more and more information, it is essential that travel managers have a firm understanding of their rights. Learn how to work with your company's Privacy Officer to secure both your travelers' safety and their privacy.
Moderator:
Bruce McIndoe
CEO & Chairman
iJet Travel Risk Management

Presenters:
Kenneth DeJarnette
Principal, Security Services
Deloitte & Touche, LLP

Barry Steinhardt
Director, Technology & Liberty Program
ACLU

Randy Vanderhoof
Executive Director
Smart Card Alliance

T204 - SHOULD CANADA LIBERALIZE ITS SKIES?
 This session will examine the proposition to liberalize Canadian skies, popularly known as cabotage, and review the considerations that need to be made to ensure the sustainability of a strong air transportation system in Canada to continue economic growth.
Moderator:
Barry Prentice
Director, Transportation Institute, Asper School of Business
University of Manitoba

Presenters:
Alain Boudreau
Director, Bilateral & International Affairs
Air Canada

Brigita Gravitis-Beck
Director General, Air Policy
Transport Canada

John Weatherill
Manager, Airline Planning
InterVISTAS Consulting, Inc