Best Practices for the Mexican Corporate Travel Market

Registration & Continental Breakfast

ACTE Welcome & Update

Cost vs. Investment

Agencies can offer more than the booking and ticketing processes necessary for business travel. They can become corporate travel's business partner when they provide management services, such as vendor usage reporting for negotiations, ensuring compliance to company policy to optimize preferred vendor agreements, and traveler tracking to guarantee the safety and security of traveling employees. When agencies are evaluated on the criteria of being accountable to the corporation, that travel dollars are being spent wisely and that travelers are being serviced properly, the monies paid change from a cost into an investment. This session will offer examples of why you may need to evaluate a potential agency partner on more than simply a cost basis.

Presenter:
Jérôme Cartier, Sales & Marketing Director, Carlson Wagonlit Travel

Coffee Break

Best Practices for Hotel Sourcing

The lodging component of managed travel is receiving renewed interest on a global basis as the next area for travel managers to extract cost savings. Best practices related to hotel sourcing, rate loading, and management of the corporate hotel program will be shared with attendees in this session.

Presenter:
Fernando Avila, President & CEO, Hotel Sourcing Corporation

Change Management Initiative for the Travel Area

Drawing upon the recent experience of a regional corporate travel operation in Mexico as its global corporate headquarters consolidated all corporate travel under a single travel management company, the presenter will share the practices put in place to successfully manage transition in the areas of:
• Policy
• Getting Traveler Buy In
• Data Transfer
This session will provide lessons for others whose travel programs are undergoing change by highlighting the challenges as well as steps to overcome those challenges to emerge as a change leader for your organization.

Presenter:
Marco V. Guardia, Latin America Travel Operations Manager, IBM

Conclusion Remarks by Master of Ceremony and Gran Melia Mexico Reforma addressing audience

Networking Lunch & Low Cost Carrier Panel

Low Cost Carriers in Mexico: The Quest for Productivity, Efficiency and Profitability in the Business Travel Sector (following luncheon)

This informal session will offer open discussion among the low cost domestic carriers about their plans to capture the business travel market which has historically required high level of services from travel vendors. Learn what services these carriers are willing to offer to the business traveler while keeping costs consistent with the low cost model.

Moderator:
Daniel Feige, Corporate Travel Consultant, Consultek Inc.
José Luis Suárez Durán, Director of Sales, Volaris

ACTE ‘s Conclusion Remarks