General Sessions

Keynote Presentations

Europe and the Global Economy - Presentation Unavailable

Dr. Norbert Walter Chief Economist Deutsche Bank

Key factors continue to significantly impact the global marketplace the rise of China and India, high oil prices, changing patterns of trade and investment and shifting monetary policies in the US, Europe and Japan. Dr. Walter will offer privileged insights on the underlying trends in the European and global economies and their implications for the business travel industry. As a lover of debate, Dr. Walter will hold forth on any subject from whether Europe will overcome integration fatigue and its addiction to the welfare state, the prospects offered by the internet and the euro to the role of the IMF. And of course, the question on everyone's mind: will the subprime crisis derail the global economy? Whenever it is a question of explaining global economic issues, editors of television news, programmes, and newspaper and magazine editors, look to Norbert Walter for comment and explanation.

The Foundations of Leadership - Presentation Unavailable

Gianpiero Petriglieri, Affiliate Professor of Organisational Behaviour, INSEAD

Leadership is a timeless phenomenon—and so is our fascination with it.  Being a central aspect of any social system, leadership attracts great interest and generates much controversy.  Elementary “leadership cookbooks,” catchy tales of heroic CEOs, and training courses based on a myriad of “leadership models” are entertaining, inspirational and immensely popular.  They sustain an appealing propaganda of leadership. When looked at closely, however, they offer little help for exercising leadership in daily life. This is not surprising. Exercising leadership effectively and responsibly requires more than emulating celebrity executives, acquiring rational tools, or mastering standard techniques.  It requires refining one's sensitivity to, and capacity to work with, the covert, emotional and often unconcious factors that underpin human behaviour—our own as much as that of our teams and organisations. In this keynote we shall move beyond the propaganda of leadership, and look at both the emotional foundations of leadership and the elements of meaningful leadership development.

Europe: Looking East—Heading West - Presentation Unavailable

Rt Hon Dr. Denis MacShane MP, House of Commons, UK Parliament

A new Europe is being born under pressure from immigration, Islamism, and new ideologies from the East; but European Ideas and Culture are coming from the West. As a new generation of European leaders in politics, business and campaigning organisations take over, what direction is Europe traveling in? Dr. Denis MacShane, a driver in and keen observer of European politics, will share his dynamic views on the current and future state of transatlantic relations, the role of Asia and pan-European immigration, terrorism and transportation policy developments that will impact business travel.

Denis MacShane is currently MP for Rotherham, House of Commons since May 1994. He was named a Minister at the Foreign Office by Prime Minister Tony Blair in 2001 and was deputy to the Foreign Secretary, Jack Straw and Minister for Europe from 2002-2005. He was sworn as a Privy Councillor in June 2005. Before becoming an MP Denis worked in international and European political affairs and wrote books on the steel industry as well as on global political issues. He has served as a council member, Royal Institute of International Affairs, and Europe and NATO Parliamentary Assemblies since 2005. He was born in Glasgow and educated at Oxford (MA) and London University (Ph D).

Travel in the Wider World of Business

Denice Kronau, Head of Global Shared Services, Siemens AG

View Presentation

While the concept of “shared services” has been around for 20 years, the relatively easy changes of centralising disparate back office functions have already been made.  Progressive organisations are evolving the model further in search of the next generation of strategic gains and additional business benefits.  Travel, traditionally one of the largest and best managed of the indirect categories for many corporations, is becoming the ”jewel in the crown” in this new world of truly global, fully integrated business processes. Denice Kronau, Head of the Global Shared Services (GSS) at Siemens AG, will offer a first-hand account of this successful evolution.

Sponsor Industry Perspectives

Josef Bogdanski, Senior Vice President Sales Germany and Global Key Accounting, Lufthansa German Airlines - View Presentation

Bev Heinritz, General Manager, GetThere - View Presentation

Erik Varwijk, Executive Vice President, International Sales and Benelux, AirFrance KLM - View Presentation

Kevin Ruffles, President Europe and Asia Pacific, Hogg Robinson Group (HRG) - View Presentation

Education Sessions

While perspectives from all sectors of the industry were featured throughout the Conference program, sessions denoted as Buyer Empowered featured panels comprised of corporate travel buyers only.

Credit for Continuing Education Hours (CEHs) for the Institute of Supply Managements C.P.M or A.P.P Recertification and Reaccreditation may be available for attending the above session in Munich. Please note you will need to submit proof of attendance to ISM to apply for credit for ACTE education sessions. Please visit http://www.ism.ws for more information

M101 Going Global: Siemens Case Study - View Presentation

Centralising direction for corporate procurement and operational spend control is a recognised business best practice and has been the driver for globalisation of corporate travel programmes.   Siemens uses a global shared services organisation (GSS) approach to fulfill these functions.  In this session, the team from Siemens will offer insights from their globalization experience in deploying and operating within an GSS framework on:

• Key success factors
• Establishing KPIs for a global programme  
• Measuring results
• Identifying the next phase

Presenter:
Sabine Sehrt, Vice President, International Travel Management, Siemens AG

The new wealth of Russia has provided a more stable environment for doing business, resulting in many multinational corporations establishing operations there.  Business travel practitioners in the Russian market will evaluate expectations of this emerging economic powerhouse and focus on overcoming the challenges of:

• Complex settlement and distribution schemes
• Lodging shortages
• Opportunities and challenges in delivering TMC services
• Case study on a multinational implementation

Moderator:
Alisa Bornstein, Nordics Procurement Manager, BT Group

Presenters:
Yuri Sarapkin, Executive Vice President, RBTA
Stephanie Smook, Travel Manager - EMEA, Nike
Angelica Starostina, Operations & Key Accounts Manager, HRG Russia
Vadim Zelenski, General Director & Owner, Zelenski Corporate Travel Solutions

M103 Advancing your Strategic Meetings Management (SMM) Program Beyond Consolidation - View Presentation

Strategic Meetings Mangement (SMM) trumps transient travel management in complexity of spend, vendors and contracts while requiring the most agile coordination and fine-tuned processes to deliver value. This session will focus on Strategic Meetings Management beyond the consolidation stage and consider SMM as a method for optimizing the meetings portfolio through a constant meeting improvement process. This session will review:

• The definition of a Strategic Meetings Management
• How to drive a meeting portfolio improvement programme
• A case study of an SMM program aimed at optimizing meetings effectiveness

Presenters:
Cindy D'aoust, Senior Vice President, Strategic Meetings Management, Maritz Travel
Pieter Rieder, Senior Vice President, EMEA, StarCite GmbH

Corporations are increasingly seeking ways to streamline business processes, increase control and reduce costs by automating the entire travel process. From booking through to reimbursement, technology innovation and integration opportunities can be applied to a broader base of your programme than ever before. Join experts from the travel management and consulting fields as they probe the processes and benefits for corporations of a true end-to-end solution and start to answer how you can capitalise on having a full 360-degree view of your travel spend.

Moderator:
Amon Cohen, Contributing Editor, Business Travel News

Presenters:
Christopher Juneau, Product Marketing, Concur
Torsten Kriedt, Vice President, Innovation & Intelligence, Advito
Florian Tinnus, Manager, Daimler Chrysler AG

M105 Airline Contract Management – Source-to-Settle
                View Presentation

In the Source-to-Settle cycle, contract management is a key component in ensuring that the benefits of a sourcing event are actually realised.  Increasingly, efforts to support globalisation have resulted in corporations executing complex global airline contracts that span multiple countries and formats. This session will focus on contract management optimisation to ensure intended goals are achieved, with emphasis on:

• Structuring a global/multinational contract for optimal management
• Pricing goals/options
• Monitoring/measuring performance

Moderator:
Herman Mensink, Vice President EMEA, PRISM Group Inc.

Presenters:
Yves Galimidi, Global Travel Purchaser, IKEA – IMS
Arnold van Griethuysen, Global Travel Manager, Akzo Nobel
Huub van Rumund, Purchaser Business Travel, Corporate Purchasing, NPR OCE Technologies B.C.

Given IATA’s pivotal role in global aviation competition and pricing as well as and travel agency accreditation (with the exception of the U.S.), a solid understanding of IATA’s complex faring rules, current initiatives and the regulatory environment is mission critical for travel buyers and their travel management companies.  This session will examine the implications of:

• Point of origin pricing versus point of sale contracting
• 100% e-ticketing (1 June 2008)
• RFID (luggage tracking) and BCBP (bar coded boarding passes)
• CO2 emission standards (“Project Green”)

Moderator:
Bernard Harrop, Managing Director, IGManagement

Presenters:
Tony Berry, Distribution Service Director, HRG
Don Bunkenburg, Director, Corporate Sales & Regions - North America, Lufthansa
Mike Platt, Global Industry Affairs Director, HRG

The complex and regulated airline distribution system—a vestige from the era of government control of all public transportation—adds an additional layer of difficulty to an already convoluted environment for managing business travel in China.  This session will examine the following issues and discuss available resolutions for:

• Reservation integrity
• Ticket fulfillment
• Payment scenarios
• Data accuracy

Presenters:
Martina Eggler, Vice President, Strategic Sales & Account Management, Marketing Central & Eastern Europe, Carlson Wagonlit Travel
Andreas Wellauer, Regional Director of Travel – APAC, UBS

For many companies travel is not only a significant budgetary component, it is also a major portion of their “carbon footprint”. Companies that lead in changing the way they purchase services and incorporate sustainable processes into their business travel supply chain were studied to identify best practices for the business travel industry.  . The analysis found that these changes, in return, resulted in significant cost savings and service improvements. This interactive session will highlight results of a whitepaper 3C and Dunton-Tinnus Consulting developed in concert with the Corporate Social Responsibility Committee of ACTE to provide insights, outlooks and solutions on:

• Setting practical goals for the sourcing event
• Developing a sustainable RFP
• Evaluating vendor responses
• Contracting to ensure realization of sustainability goals

Moderator:
Dirk Rogl, Chief Reporter, FVW

Presenters:
Nebojsa “Nebo” Ceprnic, Travel Manager, NVIDIA
Christine Dunton-Tinnus, Founder & President, DuntonTinnus Consulting
Dr. Jochen Gassner, Director, Climate Neutral, 3C – The Carbon Credit Company
Margrethe Sagevik, Senior Advisor Sustainable Development, International Union of Railways (UIC)
Wood Turner, Project Manager, Climate Counts (via Video Conference)
Eugenio Yunis, Director of Program and Coordination (former Chief of Sustainable Development),  United Nations World Travel Organisation (UNWTO)

M204 Demand Management - View Presentation

Instead of focusing on suppliers and prices, leading corporations are launching enterprise-wide initiatives in demand management, which examine drivers for spend, alignment of consumption to business needs and the elimination of unnecessary spend.   Recently improved low-cost technology solutions have emerged which offer companies the opportunity to generate significant savings through virtual meetings/telepresence technologies.  This session will explore travel’s role in influencing:

• Available technology options
• Policy/guidelines for virtual alternatives
• Integrating virtual options at POS
• Cost-benefit analysis

Moderator:
Tony D’Astolfo, Vice President, Travel Services, Rearden Commerce

Presenters:
Tracey Williamson, Global Commercial Manager, Vodafone
Philippe Darson, Director, Corporate Travel Services - EMEA & APAC, Bristol-Myers Squibb
Jyrki Haavisto, Global Program Manager, HP Travel & Meeting Services

M205 Hotel Contract Management – Quote to Cash - Presentation Unavailable

• View Presentation 1
• View Presentation 2
• View Presentation 3

Contracts are instruments that determine a large part of the ongoing relationship between buyer and seller as well as the foundation for the financials of a company.  Within the context of the hotelier/corporate buyer dynamic, this session will examine contract management practices and compare these to best in class contract lifecycle management practices that leading supplier companies employ.  Discover areas of opportunity for:

• Shortening the sourcing cycle
• Automation
• Centralisation

Moderator:
Tim Cummins, CEO & Executive Director, IACCM

Presenter:
Ralph Colunga, Senior Director, Oracle

M301 Executive Workshop -- Leading with Influence: Culture and Value Differences in Teams - Presentation Unavailable

Exercising leadership in the travel procurement arena often requires being able to influence individuals and teams over which we do not have formal authority. In this interactive workshop we shall experiment with, and discuss, the nature and exercise of influence in a group setting. In the first part of the workshop participants will have the opportunity to practice their influencing skills in a team based activity. In the second part we shall debrief both the content and the process of the team decision making, and draw lessons relevant to leading diverse teams. In particular, we shall focus on understanding the effect of differences in culture and in values on team decision making, and on how to orchestrate conflict so that it leads to creativity rather than to team breakdowns. This session is limited to 25 delegates.

Facilitator:
Gianpiero Petriglieri, Affiliate Professor of Organisational Behaviour, INSEAD

T101 Going Global: SAP Case Study - Presentation Unavailable

As companies continue to globalise, merge and grow, intense scrutiny is being placed on internal processes and value creation.  As a provider of Enterprise Resource Systems (ERP), SAP has deep experience in linking business processes and workflows within the enterprise.  This session will tap into SAP’s own experience in the co-ordination between global travel operations and the other functional areas to focus on:

• SAP’s targeted globalisation timeline
• Identifying best practices in global travel management

• Compliance to an enterprise-wide travel management strategy
• Metrics and performance improvement
• Next phase

Presenter:
Dirk Gerdom, Global Travel Manager, SAP AG

The beginning of the end of supplier commissions is occurring in the Brazilian market.  In general the market, like much of Latam is resistant to the consequences of this change in the revenue stream despite the compelling argument to accept this change as an opportunity to “pay for value”.   This session will explain:

• Which supplier categories are decreasing/eliminating rebates and incentives
• How fee-based pricing is taking hold
• Cultural factors in accepting the new model
• Benchmarks for compensation appropriate for the market

Presenters:
Bernardo Feldberg, Viagens Corporativas, Accor Brasil SA
Roberto Macedo, Owner, Voetur a member of FAVECC
Eber Oliviera, Lead Buyer - Commercial Service, Syngenta Proteção de Cultivos Ltda

T103 Best Practices in Meetings and Events Purchasing in the European Marketplace - Presentation Unavailable

This session will reveal the results of research sponsored by Meetings Professionals International (MPI) and conducted by the European Institute of Purchasing Management that analysed the current practices and processes for both insourced and outsourced corporate meetings management to identify best practices in the procurement of this spend. This session will cover:

• Roles and responsibilities in the various configurations of strategic meetings management
• Identification ofcurrent and future purchasing best practices in the meetings and events space
• Recommendations to bridge the gaps to achieve best practice status.

Presenter:
Bernard Gracia, Director, EIPM

T104 Change Management - View Presentation
        "I'm all for progress, it's change I don't like."  -- Mark Twain

Despite volumes of research on the topic, companies today are no more effective at delivering on large-scale change initiatives than they were 20 years ago. In a recent Bain & Company survey, 70% of the companies said their change management initiatives did not deliver the expected results. And the environment for change is only getting more complex.  This session will provide:

• Action plans for systematically managing the entire change process 
• Critical success factors
• A detailed case study example from the travel management arena

Presenters:
Bill Doull, Supply Manager, Unilever
Cyrus Kharas, Partner, Atos Consulting NV

T105 Managing Rail Spend - View Presentation

With the development of international high-speed train network throughout Europe providing fast and reliable downtown access to key European cities, rail service offers a convenient, comfortable, carbon-conscious alternative for business travellers. For travel buyers, however, managing the category has its complications. This session will describe the latest developments in:

• Developing a multi-modal strategy
• Integrating rail content with your SBT
• Understanding your negotiation opportunities when dealing with railways in Europe
• Impact of the Railteam networking

Moderator:
Stan Berteloot, Marketing Director, KDS

Presenters:
Jerry Dunn, Distribution Development Manager, easyJet
Ron Heeren, Head of Sales, NS International
Fabian Kleinjung, Travel Manager, EADS
Béatrice Paques, Marketing & Sales Director, Thalys International
Volker Spichal, Director of European Affiliates Finance Europe, Boston Scientific

T106 Roundtable Discussion: O=a4 or How to Get A's in Optimising Data
View Presentation

To optimise data, travel buyers need the right mix of data availability, automation, analysis, and action. This session will share findings from recent research that explores how the business travel industry can work cooperatively to deliver "optimised" travel spend data to the corporation. Informed by input from buyers, payment solutions providers, TMCs, air, car, and hotel suppliers, technology vendors, etc., the study provides insight to best practices and barriers to the solutions that provide corporations with globally consistent and comprehensive view of its T&E; information. Come collaborate with your colleagues to contribute to busting barriers and creating more best practices for optimising data in the travel industry.

Presenters:
Seth Friedman, Vice President, Global Corporate Commerce Development, MasterCard Worldwide
Susan Hopley, Executive Vice President, Emerging Markets, TRX, Inc.
Emma Jennings, Implementation Manager, ING Corporate Payment Solutions
Randy Jones, Program Director - Lodging, Marriott

In today’s global, intensely competitive business environment, companies must preserve those customer relationships that are of strategic importance to their firm’s future financial health.  The role of the “account manager” is paramount to creating win-win partnerships for the long term.   This session, designed especially for travel suppliers, will explore:

• Critical skills for strategic account managers
• Creating and communicating value at the CxO level
• How to leverage internal resources to create customer value
• Keys to effective strategic account planning

Moderator:
Tony O'Connor, Managing Director, Butler Caroye

Presenter:
Bev Heinritz, General Manager, GetThere

Explore the challenges of managed travel in Japan, and delve into the cultural influences that shape business conduct and attitudes.  Experts will offer insights on:

• Criteria for choosing an agency partner
• The status of online capabilities
• Getting buy-in from change resistant travellers
• A business culture that is driven by personal relationships

Moderator:
Steve Smith, Vice President, Sales, Japan Airlines

Presenter:
Keiko Sund, Country Travel Representative, Cargill Japan Limited

T203 Corporate Control: How Commercial Cards Support Financial Compliance
Presentation Unavailable

Organisations are under more pressure than ever to develop firmer controls over corporate spending and reporting. In the U.S., the Sarbanes-Oxley Act has set out a multitude of requirements for ensuring the veracity of financial statements. Similar legislation and corporate governance best practices are being adopted in all markets.  This session will provide practical resources to help you:

• Understand how commercial cards can help companies achieve controls in the travel expense and Procure-to-Pay processes
• Evaluate commercial card control features
• Enhance compliance
• Mitigate control-related risks within the card programme itself

Presenter:
Janet Zablock, Vice President, Commercial Solutions, Visa

T204 Buyer Only Roundtable – Spotlight on End-to-End Solutions
         View Presentation

Buyers will have the opportunity for sharing their goals, challenges and results in closing the gaps in their pursuit of end-to-end solutions.  This facilitated discussion will compare attendee responses and analyse the differences to offer a benchmarking experience with new insights on how to:

• Create an end-to-end strategy that meets your business requirements
• Coordinate policy, process, procedures and tools to enable the solution
• Align the supply chain

Facilitators:
Julie OÕLeary, Global Purchasing Manager, Business Travel, Pilkington Group Limited
Robert Ridpath, Global Travel Manager, Nortel

T205 On Demand Business Intelligence - View Presentation

Business executives are increasingly feeling the pressure to make timelier and more accurate decisions.  The ability to identify, define and manage key performance metrics is the foundation for business intelligence, while dashboards are the technology framework that responds to the real-time demand for information.  This session will review these tools in the context of a managed travel programme and highlight:

• Fine-tuning your programme’s KPIs
• Optimising dashboard analysis
• What’s next in business travel intelligence

Moderator:
Christopher A Juneau, Vice President, Product Marketing, Concur

Presenters:
Anne Laure Gogeon, Managing Consultant, EPSA Groupe
Claire Stephens, Travel Manager, Business Services, Coca-Cola EUG
James Westgarth, Manager, Travel Technology, Travel Management, AIRBUS Central Entity

T301 Implementing a Carbon Reduction Strategy - View Presentation

Where do you start when your corporation has made the strategic decision to measure, manage and mitigate CO2 emissions and what is the role of the travel manager here? Is carbon reduction an additional burden with little or no value, an enhancement or a completely new paradigm for  the managed travel program?  The UK's Department for Environment Food and Rural Affairs will offer insights into their carbon management and mitigation journey, and introduce ITM's Project Icarus which has been developed as a key resource for ensuring our industry leads in carbon reduction efforts.
The session will explore

• Defining and Scoping your C02 exposure: Business travel and the carbon cake.
• C02 Foot-printing - getting the right data to decision makers.
• Communicating your C02 Reduction Strategy - Your travellers are your ambassadors - and drivers for change.
• A C02 Strategy - Value driven or value less?
• Where next?  The future of carbon and the impact on the business travel industry - Introducing ITM's Project Icarus

Presenters:
Jonathan Green, Carbon Management of Business Travel, Department for Environment, Food & Rural Affairs (DEFRA)
Nigel Turner, Director, Public Sector - UK, Carlson Wagonlit Travel

This session will look at this fast-growing market and consider how India measures up in its practice of managing business travel against other international markets.  Experts will offer their analysis of:

• Areas where travel management deviates from international standards
• Supply chain management in a critically constrained market
• Unique cultural and business features

Presenters:
Parijaat Banerjee, Travel Lead – India, Accenture
Dinesh Chauhan, Regional Cluster Manager, Philips
Praveen Gandhi, CEO, Carlson Wagonlit Travel - India
Mike Molloy, Director, Credit Suisse

T304 Risk Management & Duty of Care - View Presentation

Corporations are focusing attention on managing risk associated with their employees while traveling on company business.  Globalisation, corporate travel policies lacking mandates and complications with traveller tracking hamper the ability of travel management to completely control this area.  This session will evaluate:

• Policy as a risk aversion tool
• Trip risk assessment, notification and decision authority
• Closing the gaps in traveller tracking
• Duty of care implications

Moderator:
Andreas Krugman, Director, Business Travel, Mondial Assistance Group/ELVIA

Presenters:
Don Hubbard, Managing Director, Global Security, PricewaterhouseCoopers, LLP
Jim Lennon, Global Travel Leader, PricewaterhouseCoopers, LLP

T305 Buyer Only Roundtable – Spotlight on Agency Value - View Presentation

This facilitated session limited to corporate buyer participants, provides an opportunity for attendees to share their insights on optimising their relationship with their TMC partners through discussion of:

• Trends in service configurations and fulfillment options
• Technology platforms
• SLAs
• How TMC value creation may be defined in the future

Facilitator:
Florian Tinnus, Manager, Daimler Chrysler AG