Sunday, 28 October 2001

15.30-16.30

Introduction to Travel Management for Executives New to Travel (S101)
Gain invaluable insights on the key principles and best practices of travel. Enhance your ability to manage your travel spend and improve your relationships with suppliers.

Monday, 29 October 2001

09.30-10.45

Business Process Integration: Making Travel Flow with Other Business Units (M101)
Explore the successful integration of travel management with the entire spectrum of the business process. Learn from a case study how enterprise systems offer better co-ordination between the travel department and other business units in the corporation.

Commission Cut Survival Strategies (M102)
Repeated Tuesday, 30 October 2001, 9.30 - 10.45
Find out how to successfully prepare your travel programme for the inevitable cuts in airline commissions. Assess the loss of revenue, the increase in costs, and the impact on future business strategies. Discuss the European solution to this transition, and how Germany, in particular, is preparing for this upheaval in the travel industry?

Hedging Against the Health and Safety Hazards of Travel (M103)
Ensuring the traveller’s safety and health is a concern for suppliers and travel managers alike. Find out about the latest travel security and health risks, and how they can be avoided. Learn valuable tips on how to effectively communicate preventative measures to the traveller.

Strategic Sourcing for Travel Buyers (M104)
Discover strategic sourcing techniques for the intelligent selection of suppliers and maximum buying-power leverage: - How to assess your firm’s readiness for the strategic sourcing of travel - Key factors that lead to savings - How to create realistic work plans that minimise the risk of failure Among the topics to be addressed are: the procurement decision model, RFP analysis, negotiating levers, and the endorsement of senior management. Session residuals include: sample work plans for sourcing air, agency, hotel and car suppliers; a sample airline RFP and a sourcing readiness test.

The Travel Alternative (M105)
It is now very simple and inexpensive via online technology to experience the essential visual and auditory aspects of a meeting anywhere in the world without leaving the office. Discover how travel managers are beginning to measure the need for travel within their corporations and becoming key players in the establishment and direction of a virtual meetings programme as a method of expense control.

Tuesday, 30 October 2001

09.30-10.45

Characterising the Consultancy Industry (T101)
Join a lively discussion on the travel consultancy industry. Learn about consultants’ network of consultants and the secrets of the successful consultant/client relationship. Also hear about hiring and pricing options, measuring your ROI, the pros and cons of hiring consultants and how to make the best of an involuntary consultancy relationship.

Commission Cut Survival Strategies (T102)
Repeated Monday, 29 October 2001, 9.30-10.45
Find out how to successfully prepare your travel programme for the inevitable cuts in airline commissions. Assess the loss of revenue, the increase in costs, and the impact on future business strategies. Discuss the European solution to this transition and how Germany, in particular, is preparing for this upheaval in the travel industry.

Euro-Implications for T&E; Management (T103)
Repeated Tuesday, 30 October 2001, 14.45-16.00
Gain valuable insight on how to ensure a seamless conversion to the euro. Understand how travel suppliers are ramping up for euro conversion and how to implement multi-market/multinational deals quickly and easily. Hear the latest findings on the implications for negotiations with air, hotel and car rental suppliers’ post-euro conversion.

Expense Management-On a Global Basis (T104)
Understand the nuances of travel expense management globally and learn how to: - Deal with the changing tax laws of each country - Use "Best Business Practices" transborder - Prepare for successful implementation

Supplier Survival: Selling Effectively into the Strategic Sourcing Environment (T105)
Learn the basics of strategic sourcing and the critical selling implications for travel suppliers. Key topics for discussion are: - The new decision makers and what they need to know about travel suppliers - Understanding and reframing the value proposition - Working under and over the RFP, and tying travel policies to pricing Additionally, you will receive a worksheet for assessing an account’s travel policy and likely ability to move market share, tips for anticipating a strategic sourcing initiative at large accounts, and a checklist of key success factors for selling into a strategic sourcing project.

Tuesday, 30 October 2001

14.45-16.00

Euro-Implications for T&E; Management (T201)
Repeated Tuesday, 30 October, 9.30-10.45
Gain valuable insight on how to ensure a seamless conversion to the euro. Understand how travel suppliers are ramping up for euro conversion and how to implement multi-market/multinational deals quickly and easily. Hear the latest findings on the implications for negotiations with air, hotel and car rental suppliers’ post-euro conversion.

GDS-Dead or Alive? (T202)
Don’t miss this compelling discussion on whether the global distribution system (GDS) may meet its demise if direct connect becomes more feasible. Will it be resurrected in spirit in the form of third-party booking tools? Learn from a case study of a current direct connect model what the future configuration of direct connects will look like.

Global Data Management (T203)
Explore current data standards in Europe, Asia, South America and the United States, the latest advancements in the consolidation of global data. Corporate travel managers with global responsibilities will provide real life examples optimising the use and value of global data.

Procurement-based Travel Management: The New Model (T204)
Prerequisite-Strategic Sourcing for Travel Buyers or Supplier Survival: Selling Effectively into the Strategic Sourcing Environment
Go to the next level in the strategic sourcing learning curve. Participate in a facilitated roundtable discussion to create industry-specific (air, hotel, agency and car) frameworks for improving the strategic sourcing process. With your peers, develop strategies that you can apply in your next sourcing situation through a series of problem-solving exercises. Buyers and sellers will focus on key issues. Examples of key issues under consideration: - Structuring and responding to RFPs - Selling non-price components of the value framework - Travel policy-can you really walk the walk?

What’s Common in the Common Market? (T205)
Learn about the latest trends in communicating across borders in Europe. Gain an understanding of the preferred methods of business communication, what cultural differences must be addressed in various forms of business correspondence, and the accepted conventions of e-mail correspondence.

Tuesday, 30 October 2001

16.15-17.30

Finding and Keeping Qualified Staff (T301)
Uncover the secrets to successful staffing. Receive practical tips on effective compensation strategies, recruitment tools and training programmes geared to attracting and retaining the best-qualified staff available.

Self-booking Tools: Lessons Learned (T302)
Determine how to adapt your business processes to accommodate self-booking tools as a cornerstone of your travel programme strategy. Learn how to garner the blessings of senior management to support their use. This session will explore the step-by- step challenges and solutions that ensure high usage and return on investment.

We’ve Got Airline Data-Where’s the Rest? Collecting Hotel Data (T303)
Be part of a joint process to solve the hotel data collection issue. Recent ACTE survey data will offer key insights on the topic, as will experts from the card industry and one of the world’s largest hotel operating companies with properties worldwide.

Wireless Travel Management (T304)
Learn about the feasibility of wireless systems that facilitate travel and travel management, Smart cards, wireless devices, and more. Will these be a convenience for the connected few, or a major factor in travel management control and efficiency?

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