Applying the Business of Education to the Science of Business Travel Management
Business travel management is a science and this conference takes a scientific approach to education. Internationally renown keynote speakers and presenters delve into the conceptual... Delivering a state of the world, a state of the world’s economy, and a state of the world’s future in analytical summations. Leading industry experts then interpret these viewpoints into concise educational modules as part of a logical progression of thought. The final stage is implementation, expedited through roundtable discussions and networking opportunities.

Your Special Interests at a Glance
The conference education structure categorises sessions as hot topics, management issues or as tools and solutions. Icons representing these categories — designed to help target your special interests — can be found in the session descriptions. ACTE’s Sense of the Industry Report (STIR) identified critical issues as ongoing association initiatives in communications, government affairs, passenger security and industry recovery.

Custom-Tailored Educational Programmes for the World
Who determines the scope of ACTE’s educational modules?

You do. Your needs. Your challenges. Your questions. Your comments.

Who conducts the research, finds the solutions and manages the resources behind the educational modules?

We do. Your colleagues. The Association of Corporate Travel Executives...
Teachers to the global business travel management profession since 1988.

	= Hot Topic
	= Tools and Solutions
	= Management Issue
	= STIR - Sense of the Industry Report

The Multi-National Self-Booking Tool Kit Participants will learn how to select the right tool for the right job! • How to evaluate self-booking tool options • Preparing your corporate culture for self-booking • Steps to assure smooth implementation Presenters: Carol Ann Salcito, President and Owner, Management Alternatives, Inc Jessica Turner, Corporate Travel Manger, EMEA, EMC Europe Ltd.		Benchmarking with European Focus (Part of an Ongoing Progressive Educational Series) By popular demand, leading benchmarking experts will unravel the mystery and complexity of this high-level form of corporate measurement. Participants will analyse the findings of a benchmarking survey conducted in advance of the session! In addition, the session will cover: • Why you should benchmark and its value in justifying your department • How to define effective measurements • How to interpret the results in the language of upper management Presenter: Bernd Fehl, Managing Partner,TMC Trust Management Consultants
Global Warning: Revenue Compensation Drought by 2005 Changes in the global travel industry climate will introduce a compensation drought in less than three years. This session will deal with: • Leveraging dwindling revenue streams to get front-end discounts • Alternative sources of revenue • Planning the transition to value over compensation Moderator: Bernard Harrop, American Express Presenters: Ljubmir Kalabic, Team Leader Travel, Corporate Procurement and Sourcing, Alcatel SEL AG Willy Schnyder, Vice President, BTI Central Europe Jeremy Broadgate, Strategic Sales Director, Carlson Wagonlit Travel		The Link Between Corporate Security and Corporate Travel New security measures call for tighter cooperation between the security director and the travel manager. Participants will learn: • Security basics to be incorporated in a travel plan • Emergency procedures and how to follow them • Traveller training Presenters: Don Hubbard, Director, Global Security, PricewaterhouseCoopers Jim Lennon, Global Travel Leader, PricewaterhouseCoopers
The Iron-Clad Case for Travel Programme Value Learn how to document the value of your department! Session presenters will discuss: • Value measurement strategies • Getting upper management to regard value as compensation • Making the transition from compensation to value consciousness Presenters: Valerie Estep, President/CEO, TOPAZ International, Ltd		A Cross-cultural Look at Sharing Information A cross-culture look at how travel managers deal with controlling information distribution, both internally and externally. Topics addressed include: • How different cultures perceive, control and distribute information • How new technology may be perceived • The benefits of a cultural SWOT analysis Presenter: Tim de Nordwall, Senior Consultant,ITIM
Travelling Under the Influence (Yours) This seminar will address the challenges of influencing traveller behavior in a multi-tiered, multi-national business unit company. A panel of experts will address: • How to motivate individuals to support new practices • Changing the behavior of the traveler • Changing the perspective of upper management Moderator: Catherine Wickerts, Senior Consultant, CMM Consulting Presenters: Albert Kilsdonk, Manager Business Travel, Shell International B.V.		The Impact of Discount Carriers on the Travel Programme Discount carriers are here to stay! Offering dramatically lower airfares, these no-frills carriers are changing European travel patterns. Our experts will: • Explore access options that circumvent existing restrictions • Probe the question of full-service versus no-frills • When Hahn is close enough to Frankfort Presenters: Nora Buysschaert, Global Procurement Europe, Merck, Sharpe& Dohme Europe, Inc.
Growing The Business Travel Management Role The travel management role is again in flux. Some travel managers find their responsibilities growing while others are left in doubt. This session will focus on: • Responsibilities that compliment the travel management function • How to become a corporate asset • Time management • Working smarter not longer Moderator: Bob Booth, Academic and Business Consulting Inc. Presenters: Greeley S. Koch, SVP, Corporate Travel & Food services, Bank of America Peter Fritsch, GENEX Sourcing Director,Corporate,ALSTOM Holdings SA		The Fearless Financial Manager Do you go silent when everyone uses the language of finance? Do big corporate figures secretly scare you (even though your own budget runs to the millions)? This primer for the non-financial corporate travel manager will enhance your ability to communicate with “C-level” executives. (“C” as in “Chief”) in the language of finance. By session’s end, you will: • Be more fluent in financial communicating • Have a more thorough understanding of what “C-level” executives are looking for in a financial report Presenters: Robert T. McGurk, VP Corporate Travel Services, Turner Broadcasting
The Latest Gray Area in Business Travel Management A panel of experts will attempt to define the murky parameters of legal and illegal uses of data. Topics will include: • The ethics of data management • What the law says — today • How to safeguard your information Moderator: Amon Cohen, Contributing Editor. Travel World Presenters: Yvonne Schneider, VP, GIS, American Express Mike Malik , President/CEO, Shepherd Systems Claudia Thiele, SVP, Key Account Management & international Markets, Airplus International		The Benefit of Unbundling Pricing of Services When to use a management fee? When to use a transaction fee? The difference will become evident and the appropriate use a reflex after attending this session. Our presenter will illustrate the structure of both pricing models and the advantages of a transaction-fee form of compensation. Moderator: Tom R. Wilkinson, Senior Director, Fulfillment Services, GetThere, a Sabre Company Presenters: Toby Joseph, CEO EMEA, TQ3 Travel Solutions Tom Stone, Director of Travel Management, Universal music International
Introduction to Travel Management for Executives New to Travel Gain valuable insights into the key principles and best practices of business travel management. Enhance your ability to manage your travel spend and improve your relationships with suppliers. Presenters: Carol Ann Salcito, President and Owner, Management Alternatives, Inc Jessica Turner, Corporate Travel Manger, EMEA, EMC Europe Ltd.		The Dream of Cross-Border Consolidation International cross-border consolidation is still mired in red tape, complex agreements and cultural density. Yet this session will examine two successful case studies where travel managers have taken different tacks in achieving trans-border consolidations. Moderator: Ian Flint, Head of Consultancy, Ian Flint & Associates Presenters: Yves Galimidi, Travel Manager, Inter IKEA Group Peter J.G.E. Sijbers, Corporate Purchasing / International Sourcing-Line Manager /Philips International BV
Roundtable Discussion-: Forging New Business Relationships in a Cross-Cultural Market Dealing with a central purchasing / procurement department is becoming more common, especially in sectors that deal with multi-site development. So your German procurement contact, who you have had a relationship with for years, could suddenly turn into Jean-Claude based in Paris, or Mr Mavroudis based in Athens. How will you handle this new partner, removed from your home market and probably not immediately impressed by your personal relationship with the travellers based in Munich? • Building the relationships with the CP • Negotiation, cross-cultural techniques • Finding the ‘decision influencers’, how to motivate them Lead facilitator: Tim de Nordwall Senior Consultant,ITIM		Stages of Travel Mangement Excellence: Strategies For Advancing Your Travel Program This session is designed for those travel managers interested in building stronger and more cost-effective travel programs, and for suppliers interested in assessing their accounts' programs. This session will focus on the 12 key dimensions of travel management, and show attendees how to use a framework to plot a clear path to a stronger travel program. Session deliverables include detailed scorecards for each of the 12 travel management dimensions, and a self-scoring tool useful for travel managers and suppliers alike. Presenters: Scott Gillespie, Principal and CEO, Travel Analytics, Inc.
Reverse Online Auctions This hot procurement trend in the US is making its way across the pond.... What it is and how does it work? What is the benefit to the bottom line? Who can benefit? Moderator: Julie Hylton, Director, Industry Development, American Express Presenter: David Ogilvie, Vice President, Global Corporate travel, Starwood Hotels & resorts Peter Schmid, Managing Director, Impax GmbH Advanced Travel Management

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