15:45 – 16:30
Hochelaga 2 & 3, Convention Level
This session addressed such questions as:
Should your company embrace the "carrot" or the "stick" to get travelers using the tool as it prepares its self-booking tool strategy?
Should the roll out be phased in, or is it best to "flip the switch"?
What are achievable goals for the Canadian market and what is the ROI your company should benchmark against?
How can your TMC partner help?
Presenters: Michele Ferrari, Executive Vice President, Managed Clients, HRG North America
Pauline Valiquette, Corporate Travel Manager, CBC/ Radio Canada
M202 - Time to Put the Pedal to the Metal
15:45 – 16:30
Hochelaga 4 & 5, Convention Level Self-booking tools have been part of the landscape in the Canadian business travel market for several years, but successive changes in distribution strategies by major suppliers have delayed opportunities to focus on the optimization of these tools. With a semblance of stability now characterizing distribution, corporate travel managers should be looking at how their companies can increase adoption. To get their company fully engaged they may need first to look at what the corporation can gain from increased adoption to get everyone on board with a plan. This session provided corporate travel managers with the business case for improving adoption as well as the tactics to accomplish it.
11:30 - 12:15
Hochelaga 3, Convention Level This session provided an overview of how to prepare for a successful next round of hotel negotiations. Of course analysis of historical hotel spend data is a given, but your company's proven ability to shift market share is almost as important as the reports. Knowing what the goals of the hoteliers are as well as the goals for your company's hotel program is equally essential. Delegates took away lessons from this session on strategies that have worked for other Canadian corporate hotel programs and can be applied to your next hotel sourcing initiative.
Presenter:Bruce Finch, Senior Manager, Global Travel Services, Autodesk Inc. Presenter:Jesse Suglia, Global Director Business Travel Sales, Omni Hotels
*T102 – Preserving Partnerships through Preparation
11:30 - 12:15
Hochelaga 4, Convention Level
Contracts form the basis of a business relationship. Do you have agreements in place and now everything has changed? This session addressed some of the contractual elements that affect the relationship between the suppliers of the travel services and those who purchase those services. It touched on specifics from material change, terrorism and Acts of Gods to the curtailing terms of contracts and internal contract processes. Delegates learned how best to anticipate, and to deal with, surprises that may arise thereafter. The object of the exercise is the advance allocation of risk, and this session assisted both parties to be better informed in this regard.
