Press Release

For Immediate Release
3 March 2010

ACTE TO HOST EDUCATION FORUM DESIGNED TO HELP TRAVEL INDUSTRY EXECUTIVES IMPROVE PROCESSES TO ENHANCE SERVICES AND REDUCE COSTS

Toronto, ON, Canada --

The Association of Corporate Travel Executives (ACTE) is hosting a forum on how to improve processes and remedy problems in travel organizations and related managed travel service programs in Toronto, Tuesday, March 9, 2010, for corporate travel managers and travel providers who want to improve services and eliminate unnecessary costs.

“The overriding objective of the forum will be to equip attendees with some very practical tools to get them started on improving processes in their own workplace,” said Shawn Sanford of McKinsey an ACTE planning committee member.  “It can be challenging to find solutions to problems that are impeding our attempts at improving processes.  Lean Six Sigma can help drive innovative yet realistic changes.”

At the forum, Jeff Holland, an executive with the Accenture Process and Innovation Performance consulting practice in Canada, will introduce the basic concepts of Lean Six Sigma and its application to travel management.  Lean Six Sigma is a methodology that many companies use to increase operational effectiveness and limit redundant practices.

”Specifically, I’ll focus on the practical application of Lean Six Sigma, which can enable organizations to realize rapid results and long-term benefits,” said Holland. “When Lean Six Sigma is used correctly, we’ve seen companies realize cost savings by minimizing steps that tend to shorten service times, thereby contributing to customer satisfaction and ultimately the company’s bottom line.”   

“The practical lessons taught during the session will be the catalyst for the success of this event,” according to Gillian McCormack, senior manager of Business Development, American Express Business Travel, and the ACTE Regional Chair.  “By incorporating a hands-on component to the session, individuals will be able to work in small groups on issues relevant to their specific work environment.  The take-away will be significant.”

For more information on this event and upcoming executive forums in Calgary on April 23, and Montreal on May 7, visit the ACTE global education calendar at www.acte.org.

For more information, contact:
Debbie Flynn
CEO
Brighter Group
The Pod, London's Vertical Gateway
Bridges Wharf, Battersea
London SW11 3BE England
T: 020 7326 9880
F: 020 7326 9890
E: [email protected]
W: www.brightergroup.com