YOUR OPPORTUNITY TO MEET FACE-TO-FACE WITH YOUR
COLLEAGUES AND BEGIN RESHAPING THE FUTURE OF THE INDUSTRY

RECOVERY - How do we get there?
The seventh ACTE Summit was conducted in Washington on Monday, October 15. There were 92 participants representing virtually all segments of the business travel industry.

Security
The overwhelming amount of discussion and Q&A; focused on security. Information that was generated is organized below by topic.


1 -- Concerns
 

• An observation that continued to be raised was that travelers, and Summit participants themselves, notice security process inconsistencies from airport to airport, and even at the same airport on subsequent trips. It was acknowledged that some inconsistencies arise: 1) from lack of security force training; 2) others because airports may implement higher (different) standards than those required by government; and 3) still others because the FAA is issuing new directives on a daily / weekly basis in the aftermath of 9/11.

• That all bags are not matched with passengers was another area of concern. It was noted that this is standard practice in Europe. The sense of some experts in attendance was that the U.S. will likely move in the direction of Europe.

Perhaps the area of most concern was the lack of baggage scanning for bombs. The FAA, as a result of 9/11, ordered the airlines to continually scan baggage. The DOT Inspector General audited 7 of the largest 20 airports and essentially flunked them with respect to compliance with this FAA directive. It was further pointed out that the equipment required to perform the scans work at an average of 150 bags per hour. There is not enough of this equipment to put into place at airports to reach 100% baggage scanning for the foreseeable future.

     
2 -- Progress
    • It was noted that much has been accomplished in the month since 9/11. The entire U.S. commercial and cargo fleets were put back into service after being grounded. Two task forces have delivered recommendations to the U.S. DOT Secretary. Photo IDs are now required to be shown twice prior to boarding an aircraft. Airport security screening functions have been beefed up with additional staff and supervisors; screeners now look at each bag or item. There is more eye contact between security personnel and passengers. Additional state security forces are present at the airports. Decisions have been taken to strengthen cockpit doors, to reduce carry on baggage and to expand the federal Sky Marshall program.
     
3 -- Communications
   

• It was noted that the amount of information relating to security, new processes, FAA decisions, etc. is overwhelming at this point. It was also mentioned that while airlines, travel management companies, industry associations and other organizations provided important information in the days following 9/11, there was information overload. There might be an opportunity for one organization to assume this role and creat a one-stop shopping opportunity.

• There was also discussion regarding the need to begin telling a more accurate story through the press about air security risks, progress against commitments made by government, airlines and airports and the need to begin to travel again.

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