Benchmarking is a powerful process improvement methodology that is increasingly being used by major companies in the procurement and operational areas of corporate travel management.

Jim Lee, former Director of Global Travel Services for global giant Honeywell and one of the business travel industry foremost authorities on benchmarking, will introduce the multi-step benchmarking process, offer options on what can be benchmarked, provide real-life examples and leave attendees empowered to develop their own benchmarking project.

Mr. Lee will also illustrate in the bottom line results environment that exists in most Canadian corporations today, how benchmarking can document the travel program's contribution to the strategic goals of the corporation.