New Tools, Ideas & Strategies to Influence Traveler Behavior

Registration

ACTE Welcome

Networking Lunch & Benchmarking Session – How to Manage Unbundled Fees

How are leading companies managing spend on ancillary fees? Are existing performance metrics misaligned? What are airlines, expense management companies, GDSs, and TMCs doing to alleviate the pain points - from policy to procurement to purchase to processes to payments? Thought-leaders will share their successes, offer insights into emerging solutions, and engage in a dialogue regarding this complex and evolving challenge. An interactive, attendee-driven format will encourage benchmarking among participants to explore common ground and to connect to create solutions.

Facilitated by Cindy Heston, Manager Strategic Sourcing-Travel - WellPoint

Networking Lunch Compliments of: 

Nokia’s Travelogic - Savings through Sustained Behavioral Change

Two years ago, Nokia global sourcing director Paul Perry began a campaign to fundamentally change employees’ mindsets about business travel.  Using unconventional tools and unconventional thinking, Perry reinvented Nokia’s travel program and achieved sustained behavioral changes impacting employee health and safety, work group / individual productivity, employee work / life balance, the environment, and Nokia’s ‘bottom line.’ Paul will tell Nokia’s story, share the lessons learned, and offer suggestions for engaging key stakeholders in your organization to achieve similar results.

Case study by Paul Perry, Global Sourcing Director - Travel, Nokia

Networking Break

Featured Session: Communication Strategies for a Multi-generational Workforce

Changing workforce demographics mean corporate buyers are now managing multiple generations of travelers within the same company. These travelers bring different perspectives, different expectations, and different demands that make it impossible for travel managers to employ a ‘one size fits all’ approach. As a result, current circumstances and emerging technologies are driving greater customization of services based on individual preferences and behaviors. Participants will discuss the implications for travel programs and travel vendors who support these diverse groups of corporate travelers.

Presented by Tonya Garrett, Managing Director, JWT INSIDE

JWT INSIDE is one of the world’s leading employee communications and marketing agencies. It is a division of JWT, which was named by Adweek as the 2009 Global Agency of the Year.

Closing Comments

Networking Reception

Compliments of: