2010: Adapting to Dynamic Change

Registration

Welcome & Opening Remarks

Keynote Presentation: The Current & Future State of the Skies

Hear a macro overview of the airline industry from an industry veteran in commercial aviation.  Mr. Lentsch will share insights about the impact of the economic environment on capacity and distribution. He will also discuss crude oil conditions and speculate about further airline consolidation. Mr. Lentsch will expand his remarks beyond our borders and address the global travel environment, potential effects on U.S. carriers, and future predictions for U.S international gateways.

Presenter
Bill Lentsch, Senior Vice President, Minnesota Operations, Delta Air Lines

Featured Speaker: Distribution’s Role in Business Travel: From Pipeline to Partner?

Airlines, travel agencies, Corporate Travel Departments (CTDs), railroads, and other travel suppliers process up to $80 billion annually through ARC's settlement system, creating a critical connection to travel buyers. In today’s economy, evolving revenue streams and a la carte pricing through ancillary fees are influencing distribution demand and functionality. Hear about the future of airline reporting, how payment structures and solutions impact data capture, and the GDS’ role in this new value proposition.

Presenter
Mike Premo, Vice President - Marketing, Sales, and Customer Care, Airlines Reporting Corporation (ARC)

Networking Break

Panel Discussion: Online Booking & Expense Reimbursement Tools

Enjoy a unique opportunity to participate in an open discussion with key panelists representing online booking and expense reimbursement tools. Three of the industry’s top suppliers will describe the true value proposition online tools bring to a company’s bottom line performance.  Move beyond discussions of agency fee savings and adoption percentages and learn key performance indicators that measure a tool’s benefit. Leave the session with panelists’ predictions of future growth opportunities in online booking and expense reimbursement.

Moderator
Mary Ann McNulty, Content Director, ProMedia.travel, LLC

Panelists
Suzanne Neufang, Vice President, Product Marketing & User Experience, GetThere
Tony D'Astolfo, Vice President, Worldwide Sales, Reardon Commerce
Chris Juneau, Senior Director of Segment Marketing, Concur

Case Study: How to Maximize Potential in a Complex Program

In a world of mergers and acquisitions, commonalities and best practices emerge as Travel Managers and Procurement  tackle the integration of various corporate cultures, policies and procedures into one managed program. This case study will review the complexities and the simple truths of an evolving program led by a Twin Cities’ native, recent CCTE graduate, and Change Management Agent.

Presenter
Julie Polinsky, CCTE, U.S. Travel Manager, Corporate Services, RBC Wealth Management

Networking Lunch

Roundtable Discussion: Face Time with Online Booking Tools

You and your colleagues will join representatives from Cliqbook, GetThere and Reardon in an open dialogue session to explore best practices within the online booking tool environment. Each roundtable will explore highlights of a tool’s functionality and the parameters it provides to help travel managers identify areas for cost savings and cost containment. You will end the day with a working knowledge of how to take your travel program to the next level by improving the performance of your online booking tools beyond simple adoption.

Closing Remarks