How to Evaluate and Develop the Value of Your Travel Management Program

Registration & Networking

Coffee and Tea Served

Welcome

ACTE Welcome & Update - Caroline Allen, Regional Director, Northern, East Central Europe and Russia, ACTE

FBTA Welcome & Update - Tuija Snellman, Chairwoman, FBTA

Success Factors of a Travel Management Program

A travel manager will deliver a case study to share the critical success factors that make a corporate travel program successful.

Presenter:
Dorthe Berg Henriksen, Purchasing Manager, Financial Department, Cowi A/S, Chairman, DBTA

Internal Perspectives to Make a Travel Program Work

This presentation will explore the importance of internal communications to drive  an effective travel management program.

First a corporate will provide an overview to share why effective internal communications must be balanced with supplier communications to deliver results.

A student from Dalarna University’s Business Meetings Management masters program will present the results of her study “Driving forces for travelling to internal meetings – seen from a traveller’s perspective”. Facts that you need to know when you plan your future meetings and travel management strategies.

Presenters:
Ville Svens, Corporate Travel Manager, Metso Corporation, Metso Shared Services
Siri Persson, Travel Manager, Logica

Coffee Break

Supplier Perspectives to Make a Travel Program Work

This panel discussion will consider the importance of external communications to drive an effective travel management program. TMC, Airline, Expense Management Solutions, Corporate card and Hotel views will be represented to discuss what each require from a corporate travel manager in order to deliver results as part of the corporate travel program.

Presenters:
Kaveh Atrak, General Manager, American Express Business Travel Central and Northern Europe
Keith Chuter, Global Sales Manager, British Airways
Christopher Juneau, Vice President, Product Marketing, Concur
Stephan Stahl, Vice President Corporate & International Sales, Scandic Hotels
Michael Schneider, Director of International Sales, AirPlus

Lunch

Measuring Success – Reporting, SLAs and KPIs

This session will outline the value of measuring results through consolidated reporting, addressing both Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and how they contribute to successful program delivery.

Presenter:
Jyrki Haavisto, Global Program Manager, Travel & Meeting Services, Hewlett-Packard Company

Vision of the Future – Tomorrow’s Technology Today

Amadeus will present the findings of their white paper, “Upwardly Mobile: The next step for travel management” discussing the opportunities and challenges of incorporating new mobile technologies into your corporate travel program. This session will review technical innovations entering the market now and what might be just around the corner.

Presenters:
Tommi Holmgren, Business Development Manager, Amadeus
Henna Leonsaari, Marketing Director, Amadeus

Closing Remarks FBTA and ACTE