Measuring the Success of your Travel Policy
Johannesburg
28 May 2008
Protea Hotel Parktonian
Measurement of performance is a vital tool for success in today’s Business Travel Industry. Whether you are measuring the internal performance of your company and staff by use of KPI’s or the external performance of suppliers and partners by use of SLA’s, there is no doubt that the effective measurement of performance is vital.
Tea, coffee, and pastries will be served. Presenter: Corporations are starting to understand the value of using KPI’s as a way of measuring the success of internal company processes pertaining to their travel policy. Service Level Agreements have long been used as a way of measuring the performance, externally, of Suppliers and Travel Management Companies. In a world of bigger, better, faster, and more you may already have heard about ‘Speed Dating.’ Delegates will be swept away in this highly interactive Speed Networking Session! Once effective KPI’s and SLA’s are in place, the next step would be to measure your successes ba Protea Hotel Parktonian
But how does one go about effectively setting Performance Indicators and Service Levels that are not just empty goals, but actual tangible and measurable ob
Delegates attending this Executive Forum will hear from industry experts supplying real-life case studies and guidelines for effective implementation and use of KPI’s, SLA’s and Benchmarking as tools for success.
Complimentary Event Attendance to NEW ACTE Members
All newly joining ACTE Members are offered a complimentary invitation to this upcoming Executive Forum. Any ACTE Event Delegate signing up for Membership by 12 May 2008 will be able to attend this event free of charge. ACTE Membership spans across 50 countries and is open to all business travel sectors, from corporate buyers to agencies and suppliers.
Please contact Cindy Nell at the ACTE Middle East and Africa Office on +27 11 792 0241 or [email protected] for further details on this offer or additional event information.
Agenda
08:30 – 09:00
Registration & Networking
09:00 – 09:15
Opening, Welcome & ACTE Update
Monique Swart, Regional Director, ACTE Middle East & Africa
09:15 – 10:00
The Use of Key Performance Indicators in a Managed Travel Program - Corporate Case Study
But what kinds of performance items should be included? How does one implement, manage and measure these KPI’s and how do KPI’s relate to external Service Level Agreements?
This session will feature a Corporate Case study from one of South Africa’s leading Corporations covering the KPI Process and the success that can be gained by efficiently using Key Performance Indicators.
10:00 – 10:15
Q & A
10:15 – 11:00
Service Level Agreements - Identifying, Implementing, and Managing SLA's
However, SLA’s are often set up for failure as they are not always measurable, manageable and controllable and may thus be unrealistic in their expectations.
This session will focus on the importance of ensuring that SLA’s are set up in partnership with suppliers and TMC’s, that goals are achievable and measurable and that the SLA is geared towards the success of both parties entering into the Agreement.
11:00 – 11:15
Q & A
11:15 – 11:45
Tea Break & Speed Networking Session
11:45 – 12:30
Benchmarking - How to Best Use this Tool for Measuring Success
This Round Table Session will lead delegates through the steps to take when embarking on benchmarking projects and how to use them to continuously measure performance levels.
12:30 – 12:45
Q & A
12:45 – 13:00
Close - Speaker & Sponsor Thanks - Prize Drawings & Networking
Forum Location and Hotel Accommodations
120 De Korte Street, Braamfontein
Johannesburg, South Africa
Tel: 011 403 5740