Education Sessions
So Many Ways to Learn - So Many Peers to Hear
Absorb, teach, brainstorm, strategize - Strengthen your program, unite to advance the industry and celebrate the power of combined wisdom. Multidimensional learning tracks offer unprecedented opportunity to catalyze your thinking and your quest for the best.
KEYCODE:
IC - Issue Chat
IS - Issue Summits
GA - Global Awareness
STM - Strategic Travel Management
SUNDAY, APRIL 27
3:00 p.m.- 4:15 p.m.
STM (S101) - Stages of Travel Management Excellence:
Industry Scores and Future Goals
This ground-breaking session will present the industry's first Stages of Travel Management Excellence report. Learn how the industry fared on a dozen dimensions critical to business travel management. Open to all, this session will take a close and critical look at what is working today, what is not, and where the travel management industry is headed.
Presenter:
Scott Gillespie, Principal & CEO, Travel Analytics
MONDAY, APRIL 28
9:45 a.m. - 11:00 a.m.
IC (M101) Business Travel Pulse Check
Be prepared for lively debate!! In a roundtable environment you and your colleagues will share views on current business travel purchasing approaches, contract implementation and data gathering. Following brief discussion on prescribed topics, you will weigh in on the effectiveness of current practices electronically.
Lead Facilitator:
Scott Guerrero, Vice President, TQ3 Travel Solutions
IS (M102) Future of Distribution Channels
Is a common platform achievable in the near future? When can the industry expect a single desktop source that provides seamless inventory access, booking, and reporting capabilities for all travel suppliers. Before the question of when, questions about who pays and how much need to be addressed. Further, how will pending regulation in the US and the EU affect the outcome. Hear what a panel that's given serious consideration to these questions has to say. This session is an open forum opportunity. Audience members are encouraged to question and share insights.
Moderator:
Thom Nulty
Presenters:
David Cerino, General Manager, Corporate Travel, Orbitz
Scott Gutz, CEO, e-Travel
Matt Hulett, Vice President, Expedia Corporate Travel
Jeff Palmer, CEO, GetThere
Jim Young, Vice President, Global Distribution, Six Continents
GA (M103) ACTE Canada Presents -
Are Buyers from Venus and Suppliers from Mars?
This session will first examine the experiences of the early adoptees - both buyer and supplier - of e-procurement strategies in Canada. Learn how the results compared to prior outcomes using more traditional procurement methods. Then the session will take a more inward look at the fundamentals of successful business partnerships through an interactive discussion with senior Canadian executives from a hotel chains and a major travel management company that focuses on how buyers and sellers can build collaborative relationships in their hotel programs.
First Panel:
Sally Mahoney, Senior Purchasing Specialist, Nova Chemicals
Kathy Pavelich, Travel Manager, TELUS Communications
Andrea Sekhon, Director, Global Accounts, Fairmont Hotels & Resorts
Second Panel:
Stuart Broster, President, Hilton Canada
Michael Richardson, President & CEO, BTI Canada
STM (M104) In-house Solutions to Corporate Traveler Security
Strategies for success when the corporate travel department works in tandem with corporate security to ensure the safety of travelers in an uncertain world. Discover a multitude of tips and best practices including pre- and post-reservation measures, the 'global travel village' model, and communication practices that yield transponder-accurate locator capabilities in times of trouble. Encore presentation of a highly rated session from ACTE Global Conference in Munich.
Presenters:
Don Hubbard, Director, Global Security, PricewaterhouseCoopers
James Lennon, Global Travel Leader, PricwaterhouseCoopers
STM (M105) Understanding the CFO Workshop - Part I
What your company's financial leaders don't know about your travel program can hurt you. Communicating with CFOs effectively requires understanding the challenges they face and determining where your efforts can assist. This interactive workshop illuminates the complex role of the CFO and offers an opportunity to explore fundamental financial principles in the decision-making process, the financial consequences of those decisions, key value drivers and performance metrics as well as risk. (An Intensive and highly interactive team-based workshop offered in two parts. Limited Enrollment)
Presenter:
Stan Ross, President, SIRCO Consultants, Inc.
STM (M106) Present and Future Challenges for the Hotel Industry
Learn form executives of leading global hotel companies how their companies, in an unstable economy, will respond to their biggest challenges in 2003 and beyond. This senior panel will discuss their views on: enforcing contract performance goals - with the looming threat of losing business rates on the Internet that often undercut corporate deals reverse online auctions - will they ever work for hoteliers? These issues will be thoroughly examined with interaction from the audience in a lively session that will leave all well-prepared for the next RFP season.
Moderator:
Julie Hylton, Director, Industry Development, American Express
Presenters:
Mike Fegley, Vice President, Global Sales, Six Continents, Inc.
David Ogilvie, Vice President, Global Corporate Travel, Starwood Hotels & Resorts Wordwide, Inc.
Gail Wargo, Vice President, National Accounts - US and Canada, Marriott International
MONDAY, APRIL 28
4:15 p.m. - 5:30 p.m.
IC (M201) Business Travel Forecast
Attend this energized session to look into the near future and predict what will become the next new practices in business travel management based on the trends and issues that the industry is witnessing today. This session offers an opportunity to define the strategic vision for our industry through dynamic discussion and electronic polling.
Presenters:
Unconfirmed at press time.
IS (M202) Will there be value in Managed Travel in Five Years?
This session will answer this question from the perspectives of the corporation's senior executives - or rather the resources they depend on to answer those and other questions about corporate activities. Large and small companies depend on teams of professional consultants to examine the corporations' practices and processes and report back to senior management on their effectiveness, efficiencies and overall contribution to shareholder value.
Travel is among those areas that receive such scrutiny. This is your opportunity to both learn and question the conclusions these professional consultants have drawn about the fate of managed travel.
Moderator:
Gabriel Eshagian, Manager, Global Airline and Car Programs, PricewaterhouseCoopers
Presenters:
Terry Bynum, Executive Consultant, IBM
James Haddow, Chief Global Procurement Officer, A.T. Kearney, Inc.
GA (M203) US The Next Chapter in Self Booking Tools: Beyond Adoption
Adoption rates of self booking tools have finally met prophesied levels in the US. Corporate travel managers, their agencies and the self booking tool companies now find themselves in a three legged stool scenario. Exacerbated by reduced agent staffing, many corporations find complicated bookings that require human touch are causing agent productivity to decline. Meanwhile, complex corporate policy creates defective bookings causing more resources dedicated to fulfillment. This session will focus on how to get corporate travel departments, travel management companies and self booking tool companies working together to create a truly efficient end-to-end e-booking process.
Moderator:
Mark Walton, Principal, Consulting Strategies
Presenters:
Peter Harrison, Vice President, Consulting, GetThere
Arlette Nakhjavan, Vice President, Interactive Travel, American Express
STM (M204) What's your accountability in protecting corporate data?
Managing global business travel has become a confusing intersection of multi-national legislation and virtual transactions. Integrating appropriate data privacy laws into business travel practice and ensuring protections are observed by the third parties that facilitate the travel transaction can be extremely challenging. Learn what corporations, agencies and third party vendors must do to protect data and comply with the myriad of privacy laws.
Moderator:
John Caldwell, President, Caldwell Associates
Presenters:
Jon Farrier, Chief Information Officer, EMEA, TQ3 Travel Solutions
James Lee, Director, Global Travel Services, Honeywell International
STM (M105) Understanding the CFO Workshop - Part I
What your company's financial leaders don't know about your travel program can hurt you. Communicating with CFOs effectively requires understanding the challenges they face and determining where your efforts can assist. This interactive workshop illuminates the complex role of the CFO and offers an opportunity to explore fundamental financial principles in the decision-making process, the financial consequences of those decisions, key value drivers and performance metrics as well as risk. (An Intensive and highly interactive team-based workshop offered in two parts. (Limited Enrollment)
Presenter:
Stan Ross, President, SIRCO Consultants, Inc.
STM (M206) Procurement and Travel-A Success Story
A growing trend seen in the business travel industry is the shift in the reporting structure of many corporate travel managers to the corporate procurement department. A few travel managers report they spend all their time explaining that buying travel is significantly different than purchasing paper clips. And more than a few corporate procurement departments do "get it" and work harmoniously with travel. Rather than characterizing this new integration as a burdensome process with a labyrinthine series of steps, many travel managers are lauding procurement's benefits of process structure, analytical rigor, facility for auditing and best practice application, which may have been absent before in travel purchasing. Learn the critical success factors that produced a collaborative relationship at Deloitte & Touche between Travel and Procurement and ultimately increased value for the firm.
Presenters:
Mike McMahon, Chief Procurement Officer, Deloitte & Touche
Margaret Moynihan, Director, Global Conference/Travel Groups, Deloitte & Touche
TUESDAY, APRIL 29
9:45 a.m. - 11:00 a.m.
IC (T101) Business Travel Pulse Check
Be prepared for lively debate!! In a roundtable environment you and your colleagues will share views on current business travel purchasing approaches, contract implementation and data gathering. Following brief discussion on prescribed topics, you will weigh in on the effectiveness of current practices electronically.
IS (T102) Recovery in the Airline Industry
This open discussion session will provide a three tiered response to the questions surrounding recovery of the airline industry. An economist for a major travel supplier will describe the economic conditions that must prevail for recovery. A financial analyst with a focus on the airline industry, will provide insight on market forces and explain why some sectors appear to be treading water while others are sinking. Lastly a CEO of a US airline will describe the radical strategies his airline undertook to stay financially healthy.
Moderator:
Greeley Koch, Sr. Vice President, Corporate Travel & Food Services, Bank of America
Presenters:
Doug Parker, CEO, America West
Dan Laufenberg, Vice President and Chief Economist, American Express
GA (T103) ACTE EMEA Presents - Expand Your Cross-cultural Horizons
A cross-culture look at how travel managers deal with controlling information distribution, both internally and externally. Topics addressed include:
• How different cultures perceive, control and distribute information
• How new technology may be perceived
• The benefits of a cultural SWOT analysis
Presenter:
Tim de Nordwall, Senior Consultant, ITIM
STM (T104) Enterprise Resource Planning (ERP)and Application Integration (EAI) to Increase Effectiveness
Enterprise solutions now come in several flavors - integrated and modular and a mix of the two. Explore the integration of travel management within the entire spectrum of the business process. Learn from case studies how enterprise systems offer better co-ordination between the travel department and other business units in the corporation.
Moderator:
Richard Spradling, Chief Information Officer, The Americas, TQ3 Travel Solutions
Presenters:
Mark E. Henderson, Senior Computer Systems Officer, International Monetary Fund
Markus Melzer, IT Process Consultant, Business Travel, TUI InfoTec GmbH & Co. KG
STM (T105) Understanding the CFO-Being a Strategic Partner
Workshop II
Learn how to increase your value to the corporation through this interactive session that will provide better understanding of how companies are rated in the financial markets. This session will be devoted to strategic objectives facing the CFO. You will consider factors that contribute to value creation and to the long-term viability of the company including the CFO's interaction with the Wall Street Community and related performance metrics.
(Limited Enrollment) Workshop I and II can be taken individually or consecutively.
Presenter:
Stan Ross, President, SIRCO Consultants, Inc.
STM (T106) A Strategic Approach to Meetings Consolidation
Meetings management, a traditionally under-managed area of T & E has emerged as an opportunity for the travel manager to demonstrate his/her strategic skills. Learn how consolidating the management of meetings into a common, enterprise-wide process to better enforce corporate standards and drive greater cost savings will identify the travel manager as a Value Architect to the corporation. A special focus on building consensus and driving strategy alignment across the company and leveraging technology to enable a new business process - the hallmarks of the strategic approach - will be featured in this case study-format session.
Moderator:
Helen Loh, Vice President, Product Management & Marketing, Enterprise Meeting Management
Presenter:
Laurie Kazimer, Purchasing Analyst, Target Corporation Travel Services
4:15 p.m. - 5:30 p.m.
IC (T201) Business Travel Forecast
Attend this energized session to look into the near future and predict what will become the next new practices in business travel management based on the trends and issues that the industry is witnessing today. This session offers an opportunity to define the strategic vision for our industry through dynamic discussion and electronic polling.
IS (T202) Future Flight Plans for Network Carriers
Network carriers have come under increasing scrutiny fin the way they
run their businesses. Everything from the hub and spoke model to the
brand of peanuts they serve is being questioned. What is evident is
that the unprecedented cost-revenue gap for the network carriers is
unsustainable. Among the industry's second-guessers many suggest the
network carriers need to look more like discount carriers. Yet the
overall response to the announcements of some carriers starting low cost
units has been less than enthusiastic. It is clear that radical changes
are the order of the day, but what does that mean for these airlines and
more importantly for their corporate customers who depend on them.
Moderator:
Danny Hood, President, WorldTravel BTI
Presenters:
Dave Hilfman, Vice President, Multi-national Sales and Revenue Programs,
Continental Airlines
Fay Beauchine, Vice President, Sales and Customer Relations, Northwest
Airlines
Steve Tracas, Vice President, Sales, US Airways
Lee Macenczak, Sr VP of Sales and Distribution, Delta Airlines
GA (T203) Economic Insight and Outlook for Asia.
The shifting sands of politics and economy continue to change the business landscape of Southeast Asia and East Asia in a dramatic fashion. Learn from industry leaders what new business markets are likely to emerge in that region - while examining the dependencies for these outcomes - and what will become of existing markets.
STM (T204) Unbundling Agency Services: It's not 'All or Nothing'
This session examines the spectrum of options for unbundling some or all of traditional agency services including a unique look at the new 'fulfillment model' which keeps 'travel management' inside the corporation while outsourcing the operational aspects of reservations and traveler support.
The spectrum includes:
• Fully unbundled: The CTD option
• The hybrid option - transactions only are outsourced
• The complete outsource option
The session will also examine new and future roles of travel agencies and Travel Management Companies.
Moderator:
Tom Wilkinson, Senior Director, GetThere
Yukari Sisson, Director Global Travel, Discovery Communications
STM (T205) Understanding the CFO-Being a Strategic Partner Workshop II
Learn how to increase your value to the corporation through this interactive session that will provide better understanding of how companies are rated in the financial markets. This session will be devoted to strategic objectives facing the CFO. You will consider factors that contribute to value creation and to the long-term viability of the company including the CFO's interaction with the Wall Street Community and related performance metrics.
(Limited Enrollment) Workshop I and II can be taken individually or consecutively
Presenter:
Stan Ross, President, SIRCO Consultants, Inc.
STM (T206) Interpreting Your Results from the Stages of Excellence Benchmark Study
Every delegate who contributes data to this study will receive a customized report comparing his/her program's Stages of Excellence scores to the industry-wide peer set. As a data contributor, you will be able to drill down using your individual report to identify your program's specific strengths and weaknesses and help you to set valid and realistic goals for improving your travel program.
Presenter:
Scott Gillespie, Principal & CEO, Travel Analytics
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