| ASPAC Training Workshop Programme |
| Tuesday,
27 August |
|
| 12.00
p.m. – 13.30 p.m. |
 |
Lunch & Keynote Presentation, sponsored by TQ3 Travel Solutions
Steven Howard, President, Howard Marketing Services
Creating Extraordinary Customer Experiences
Steven Howard is a positioning specialist whose 22-year marketing
and sales career in Asia has covered a wide variety of fields,
ranging from consumer electronics to publishing and from a national
airline to personal financial products.
|
|
| 13:30
p.m. – 14:45 p.m. |
Roundtable
Discussion - Travel Management Success Stories:
What's the best “Best Practice” you know about? |
| 14:45
p.m. – 15:15 p.m. |
Coffee/Tea
Break, sponsored by Carlson Wagonlit Travel |
15:15
p.m. – 16:15 p.m.
|
Breakout
Session (T101)
Getting Travelers To Do What You Want Them To Do: Optimizing Compliance
This session will focus on:
•
How
to motivate individuals to support new practices
•
Changing
the behaviour of the traveler
•
How
to measure compliance |
Breakout
Session (T102)
How to Avoid Divorce Court with Your Agency Partner
What conversations need to take place and conditions set down
to avoid corporations and their agencies from splitting apart.?
Gain an understanding of items the agency contract must include
to avoid disaster, such as:
•
Measurement
criteria for meeting the travel program’s objectives
•
Metrics for telephone response and call back time
•
Acceptable
traveler satisfaction ratings
•
Standards
for accuracy of tickets, invoices and records
•
What
remedy steps will be followed if the above are not met satisfactorily
•
Are
senior management and corporate stakeholders on board with the
agency and its objectives |
| 16:30
p.m. – 17:30 p.m. |
Breakout
Session (T201)
Benchmarking for Asia/Pacific Travel Programs: How Does Your Program
Measure Up?
Benchmarking is a widely used tool in procurement that can be
used successfully to rank performance of the corporate travel
program. Use the results to understand the weak spots or evidence
to senior management of superior performance among peers. Participate
in an anonymous survey and learn how your program stacks up against
others in the region as the aggregate results are discussed and
analyzed by an industry expert. |
Breakout
Session (T202)
Best In Class Hotel Programmes
Learn from two case studies, the elements of an effective and
successful corporate hotel programme. Gain an understanding of:
•
How to select hotels appropriate for your travelers
•
What
data you need to collect as leverage for your deal
•Evaluating
proposals
•Items
that should be included in the hotel contract |
| Wednesday,
28 August |
|
| 08:30
a.m. – 09:00 a.m |
Continental
Breakfast |
| 09:00
a.m. – 09:45 a.m. |
|
Keynote Presentation:
Paul Steffanson, Senior Vice President, Financial Planning, AXA Life Insurance
Unbundled Products and Services - An Insurance and Investment Perspective
|
|
| 10:00
a.m. – 11:00 a.m. |
Roundtable
Discussion – Suppliers are from Venus, Corporates are
from Mars: What Does Each Side Want? |
| 11:00
a.m. – 11:30 a.m. |
Coffee/Tea
Break, sponsored by Carlson Wagonlit Travel |
| 11:30
a.m. – 12:30 p.m. |
Breakout
Session (W101)
When Do Self Booking Tools Start Paying Back?
Corporate users in other regions report average ticket costs are
reduced by 20% after adoption of self booking tools. Learn what
ground rules are required to make this work for you. This session
will look at critical success factors including:
•Evaluating
the tools and your company’s existing technology platform
•Evaluating
your corporate culture’s readiness to adopt self-booking
•Evaluating
senior management and the IT department’s support for implementation
and adoption
•Evaluating
your agency’s ability to connect their system to yours |
Breakout
Session (W102)
The Vaporizing Nature of Back End Rebates: Why are Airline and
Agency Payments Doomed to Disappear?
A major US airline in the mid-90’s was the first to ignite
an intensifying firestorm of reduced commissions, that has turned
the prospect of commission revenue elimination into a reality
there. This conflagration continues on a global rampage. The prognosticators
say it won’t just stop with the airlines. How can you prepare
your company for this eventuality? Learn:
•Why
you can’t depend on back end rebates
•How
to convince Finance that Travel should be a cost center and not
a profit center
•
Will a net deal work for you and your agency partner |
| 12:30
p.m. – 14:00 p.m. |
|
Lunch & Keynote Presentation, sponsored by American Express Corporate Services
Ian Perkins, Chief Economist, The Hong Kong General Chamber of
Commerce
Business Development in East Asia: Is China the Only Game in Town?
Ian K. Perkins heads the Economic and Legal Affairs Division of
The Hong Kong General Chamber of Commerce. His responsibilities
within the Chamber include policy on legal, taxation and social
issues, as well as managing the Chamber‚s economic research
programme and drafting key policy submissions to Government.
|
|
| 14:15
p.m. – 15:15 p.m. |
Breakout Session (W201)
Procurement Strategies: How to Move From Making Promises to
Strategic Sourcing?
What are the elements of Strategic Sourcing and why does everyone
want to use it? Learn how to approach the negotiating table prepared
with scenarios that illustrate how ceding to your needs the other
party can also meet or exceed their goals. This is one of the
many aspects of Strategic Sourcing that will be explored in this
session. |
Breakout
Session (W202)
Getting Travelers To Do What You Want Them To Do: Optimizing
Compliance
This session will focus on:
•
How
to motivate individuals to support new practices
•
Changing
the behaviour of the traveler
•
How
to measure compliance
|
| 15:15
p.m. – 15:45 p.m. |
Coffee/Tea
Break, sponsored by Carlson Wagonlit Travel |
| 15:45
p.m. – 17:00 p.m. |
Closing Session - Future Forecast -
What will Business Travel Management Look Like in 2007? |
