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It seems everyone is putting in longer hours than ever and the business travel industry is no exception. The challenge is getting your job done, while managing change from both external and internal forces with enough time remaining to look into your crystal ball and see what the winds of change will drop onto your desk in the next year. The Calgary Forum Planning Committee has planned a day of education that will help you stay abreast of the changes that are afoot in the swirling currents of Canadian business travel.

The agenda includes the following areas:
Professional development - Learn the most effective ways to communicate to your organization.
Travel Technology - Discover what technology solutions are available through discussion and hands on demonstrations
Benchmarking - Explore the fundamentals of benchmarking and why every travel program needs it
Keynote Presentation - Gain new insight on the aviation industry from a veteran senior executive.

The program includes breakfast, lunch and all study materials including handouts.

Program

Making Communication Work for Your Travel Program

Spend time in this session learning the best techniques from expert communicators for delivering messages through the various media available in today's business environment:

· Web site
· Newsletter
· E-Mail
· Telephone

The Changing Technology in the Travel Industry

Technology is driving the travel industry as never before. Rolfe Shellenberger from Runzheimer will be on hand to guide the audience through a presentation of technology available in the marketplace today to help you determine what tools will work for your company. Hands-on demonstrations will be provided after the formal presentation and through out lunch.

Benchmarking

The corporate world has conducted benchmarking exercises for many years to gain a better understanding of its cost structures. By comparing costs to those of industry-alike companies of comparable size, corporations can better manage the cost side of finance. Learn how to apply this process to your travel program and discover how it performs against others in its class.

Agenda

8:00 a.m. - 8:45 a.m. Registration and Networking Continental Breakfast

8:45 a.m. - 9:00 a.m. Welcome Remarks
Vaughan Payne, Planning Committee Chair

9:00 a.m. - 10:00 a.m. "Making Communication Work for Your Travel Program"
Presenter: Marguerite DeFreitas, Leader, Internal Communications, TransCanada PipeLines

10:00 a.m. - 10:30 a.m. Networking Coffee Break

10:30 a.m. - 2:00 p.m. "The Changing Technology in the Travel Industry"
Presentation and Interactive Demonstration during Lunch
Moderator: Rolfe Shellenberger, Senior Consultant, Runzheimer International
Technology Participants Include:
Representative from Amex Canada, Inc.
Representative from Carlson Wagonlit Travel
Representative from Air Canada
Representative from Extensity
Representative from National Car Rental
Representative from Diners/Enroute

2:00 p.m. - 3:15 p.m. "What Impact Will Benchmarking Have on Your Program"
Moderator: Diane Stewart, President, Corporate Travel Solutions, Inc.
Panelists:
Rolfe Shellenberger, Senior Consultant, Runzheimer International
Mr. Tom Peregovits, Manager of Commodities / Stream Management Petro Canada
Representatives from the energy industry

3:15 p.m. - 4:15 p.m. Keynote Presentation
"Canadian Airline Industry-History in the Making"
Presenter: Stephen C. Smith, President and CEO, WestJet

4:15 p.m. - 6:00 p.m. Cocktail Reception

Acknowledgements

Colin Bartley, Director, Account Management, American Express Canada
Diane Clarke, Director of Sales, Delta Bow Valley Hotel
Sylvia Gray, Corporate Travel Administrator, TransCanada PipeLines
Sharon Kelly, Account Representative, Carlson Wagonlit Travel
Candy Kindree, Account Manager, National Car Rental
Vaughan Payne, Director, Account Management, Western Canada, Carlson Wagonlit Travel
Diane Stewart, President, Corporate Travel Solutions, Inc.
Michael Tremblay, Manager, Corporate Sales Western Canada, Air Canada

Regional Sponsor

Air Canada
Amex Canada, Inc.
Canadian Airlines
Carlson Wagonlit Travel
Diners Enroute
Delta Bow Valley
National Car Rental Canada
Rider/BTI Travel Group
WestJet

Official Sponsors of ACTE Forums

AT&T Logo
National Car Rental
Continental Airlines
American Express Corporate Services
Sabre
Promus Hotel Corporation

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