ParticipACTEon - Aiming Beyond the Box

This is not a sit, listen and take notes event, it is a participate - contribute - team effort - work as a group - learn form each other - control your destiny - influence your future - create the future - event. There is no better way to develop business strategies than brainstorming with your peers and gaining insight from industry experts.

• A Look at Where in the World the World is Going - Featuring Keynote speaker Warren Evans, President, The Service Excellence Group, Inc.
• "No Boundaries" - A lively, interactive roundtable discussion and opportunity to swap ideas on pressing issues with colleagues.
• The Strategic Value and Future of Managed Travel Programs in Corporate Canada - Insight from industry decision makers.
• Prepare for The Future - An interactive panel discussion addressing supplier and buyer relationships.

Agenda

8:00 AM - 9:00 AM Registration and Continental Breakfast 9:00am - 9:15am Welcome 9:15am - 10:30am A Look at Where in the World the World is Going Keynote Presentation by Warren Evans, President, The Service Excellence Group, Inc. 10:30am - 11:00am Break 11:00am - 12:30pm "No Boundaries" Roundtable Discussion and Recap What are the three biggest impacts to the travel industry based on the current economic and trend issues? How does the industry need to change? Lively, interactive discussions to get the wheels turning and an opportunity to swap ideas. Lead Facilitator: Danielle Waters, Vice President, National Sales & Marketing, BTI Canada 12:30am - 1:30pm Lunch 1:30pm - 2:30pm Survivor: How not to get voted off the island What is the strategic value and future of managed travel programs in Corporate Canada? How do you answer your CFO when he asks "what have you done for me lately"? 2:30pm - 3:00pm Break 3:00pm - 4:30pm Fear Factor: Conquering and controlling the future How do we prepare for the future? Are you at your supplier's mercy? What is the value of negotiated contracts, agency relationship and supplier negotiations in Canada? Moderator: Bill McLean,Vice-President, Client Service, Carlson Wagonlit Travel Panelists: Onita Dey, C.T.C., Business Development Manager,TQ3 Travel Solutions Sylvia Gray,Sylvia Gray Consulting Inc., Western Management Consultants Kathy Pavelich, Travel Services, TELUS Logistics 4:30pm - 6:00pm Networking Reception

Forum Location & Hotel Accommodations

Westin Harbour Castle 1 Harbour Square Toronto, Ontario M5J 1A6 Canada Tel: 1-416-869-1600 Fax: 1-416-869-0573

ACTE Toronto Local Executive Forum Sponsors

BTI Canada Diners Club Hilton Canada Six Continents Westin Harbour Castle

2002 North American Executive Forum Program Sponsors