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The rise and fall of many business travel professionals has hinged on one criteria-their ability to communicate effectively. Whether your objective is to motivate your team, provide meaningful reports to upper management or get buy-in from travelers on a new initiative in your travel program, improving your communication skills can get you closer to your goal. Register for this special Forum to learn new ways of communicating that will result in success for your travel program and your career.

The program includes breakfast, lunch and all study materials including handouts.

Agenda

8:15 a.m. - 9:00 Registration and Networking Continental Breakfast

9:00 a.m. - 9:10 a.m. Welcome Remarks "Let's Set the Pace"
Wendy Sue Lyttle
Education Representative
ACTE Canada

9:15 a.m. - 10:30 a.m. A Question of Style
Moderator: Ed Best, Senior Manager, Strategic Sourcing, Royal Bank of Canada
Panelists: Jack Miles, Senior Vice President, Chief Purchasing Officer, CIBC
Lynda McEwan, Manager,Travel & Relocation Policy, NAV Canada
Dan Sax, Human Resources Specialist, Bass Hotels & Resorts

10:30 a.m. - 11:00 a.m. Networking Coffee Break

11:00 a.m. - 12:30 p.m. All the Right Stuff
Moderator: Michael Bielecki, Regional Sales Manager, SITA Airport Solutions
Panelists: Les Selby, Manager, Travel & Conference, Bombardier Aerospace
Leif Jacobsen, Director of Marketing & Communications,
Royal Lepage Relocation Services
Sara Thompson, Principal, Sara Thompson & Associates

12:30 p.m. - 1:30 p.m. Lunch
Discussion of results from "A Question of Style" session
Sponsored by Delta Chelsea Inn

1:45 p.m. - 3:00 p.m. "Don't Bite the Hand That Feeds You"
Moderator: Christina Woronchak, Director of Sales Canada, Bass Hotels & Resorts
Presenter: John Watkis, Author and Speaker
Sponsored by Bass Hotels and Resorts

3:00 p.m. - 3:15 p.m. Break

3:15 p.m. - 4:45 p.m. The W5 of Communication
Moderator: Duke Butler, MBA - Senior. Manager, American Express. Consulting Servicess
Panelists: Brian Deegan, Senior Vice President, Information Systems, Trimark Investment Management, Inc.
Mark Beattie, Manager, Accounting Operations, Financial Department, Trimark Investment Management, Inc.
Brian Yee, E-commerce Consultant, IBM Canada
Police Constable Bruce Ham, Community Policing Support Unit, Toronto Police Services

4:45 p.m. Closing Remarks
Wendy Sue Lyttle

Cocktail Reception to Follow
Sponsored by Starwood Hotels & Resorts Worldwide

Program Description

A Question of Style

Today, the role of Corporate Travel Manager and managers in general is evolving into strategic planner to ensure protection from vagaries of change. Effective reporting is important if we choose to present the right message, whether it is to upper management, departmental staff or suppliers and buyers. Do you have the right style when presenting reports, whether written or verbal? Through sharing of practical experiences and time-tested methods of effective reporting, learn how to be a better communicator and get your message heard.

All The Right Stuff

Do you gauge and communicate your department's significance to the corporation? How effective are you? How do travel managers and service providers in related industries identify and communicate the value their contributions provide to their companies? This session deals with having the "right stuff" to gauge your productivity and how you communicate same.

Don't Bite the Hand That Feeds You

John Watkis, best selling author, trainer and speaker will share how we need to understand and work on effective communication with our peers, upper management and customers.

The W5 of Communication

Learn the WHO, WHAT, WHERE, WHEN and WHY of communicating with your company's travelers. Discover how a well-managed Intranet site can assist you. And, if you are not communicating safety issues, then listen up and learn some tips that may save your life and those of your travelers.

Acknowledgements

ACTE would like to recognize the efforts of the Toronto Forum Planning Committee and thank them for their contributions in developing this forum.

Regional Sponsor

Bass Hotels & Resorts
Delta Chelsea Inn
Starwood Hotels & Resorts Wolrdwide

Official Sponsors of ACTE Forums

AT&T Logo
National Car Rental
Continental Airlines
American Express Corporate Services
Sabre
Promus Hotel Corporation

Register Online Now!