Registration & Continental Breakfast Sponsored by:
Western Management Consultants

Introductions, Mentorship Program Outline Hosted by:
Kathy Mason, Chair, ACTE Canada Council
Sylvia Gray, Membership Representative, ACTE Canada Council

Business 2 Business 101 Presenter:
Yogi Schulz, President of Corvelle Management Consultants
Mr. Schulz specializes in project management and information technology. His "B2B 101" presentation takes the mystery out of the buzz words and applies common sense to preparing your programs for B2B.

10:15am - 10:35am

Networking Break -
Sponsored by Diners Club International

Breakout Sessions -"Eyes on B2B"

Session #1 – E-Biz "201" – are your programs ready to go "e"?
Presenters:
Linda Beardsell, Travel Manager, WestCoast Energy
Colin Bartley, Account Director, American Express
The group will be led through a readiness discussion outlining various stages of travel programs and the "e-options" available today. This discussion will include the defence of a business case and assist you to understand the return on investment. This session will primarily be of interest to mid-sized companies who do not have mature travel programs and companies who think they may be ready to take the "e" plunge for the first time (i.e. automated booking tools, automated expense reporting systems, etc.)

Session #2 – B2B Portals and other Supplier Direct Connects
Presenters:
George van Noten, Executive Director, Sales, Delta Hotels
Frank Schnur, Director of Consulting & Business to Business e-commerce, American Express
The presenters will explore the current state of Travel in a "B2B" portal space. Mr. Schnur will outline the perspective and benefits of participating in a B2B space, and assist the audience to understand the readiness state of your programs to enable this or participate in this. Mr. van Noten will present a Hotel supplier's perspective of participating in a B2B space and generally outline e-business alternatives to reach the supplier/customer direct connect relationship. This session would primarily be of interest to corporations who have mature travel programs and have begun to research or apply automated technology to portions of the program.

Meetings for Dummies – Starting from Scratch!
Presenters:
Chris Pengelly, President, BRAVO Meetings
Anne Valdo, Senior Meetings Manager, PricewaterhouseCoopers
Deborah Legroulx, Manager Convention & Incentive Sales, Air Canada
There are no prerequisites for this session!! Inventing a corporate meetings program is as misunderstood as e-booking tools were 4 years ago. This team of specialists will start from brass tacks. They will outline how to invent a managed meetings program, they'll provide a case study of a mature corporate program today (including use of web-enabled technology), and will hilight how to work with important suppliers within this function.

Round Tables – Facilitated by ACTE Calgary Committee Members and Guest Speakers
This 60-minute session will give everyone an opportunity brainstorm with their colleagues about one or all of the following topics. Subject matter experts from the Calgary ACTE organizing committee will join the discussions and lead the audience through this fast-paced and informative overview of a few of the hot issues today.
1. Service Level Agreements - Performance Measures
2. Car / Hotel Loyalty Programs - Cost Savings
3. Corp. Card / Expense Management
4. Hot Topic (to be determined shortly before conference)

Keynote Speaker – The Ever Changing Travel Environment
Presenter: Bruce Hood
Mr. Hood is the Federal Government's first Air Travel Complaints Commissioner within the Canadian Transportation Agency. His appointment on August 1st, 2000 ended a year of semi-retirement from his travel agency business, which had become his second career after being a referee with the National Hockey League for 21 years. In his first year in the role of Air Travel Complaints Commissioner, in which he provides regular six-month reports to parliament, he has witnessed a number of positive steps toward better airline quality of service in Canada.