|
8:00 - 8:30
|
Registration and Continental Breakfast
|
|
8:30 - 8:45
|
Welcome and ACTE Update
|
|
8:45 - 9:45
|
RFP's - The Processes and Issues to be considered
This presentation will take you through the process of tendering for an agency, highlighting the aspects that need to be included in an RFP and considerations to look at before going to tender. Is your organisation ready and in full control of its own internal issues? An imperative step to consider before embarking on this process. An opportunity for Q & A will follow this presentation.
Presenter:
Caroline Ravenall, Managing Director, ICTS
|
|
9:45 - 10:45
|
Selecting your agency - Determining what is right for your business
When it comes to selecting or changing your agency, how do you evaluate and determine which one is right for your business?This presentation will deal with the task of embarking on an agency selection process, covering some important criteria to consider before making your decision. Is the agency able to share your objectives? Is there a culture match between your organisation and your agent? An opportunity for Q & A follows this session.
Presenter:
Anesh Naidoo - Commodity Manager, Standard Bank of SA
|
|
10:45 - 11:15
|
Tea Break
|
|
11:15 - 12:15
|
Negotiating Fees - Are you in the position to do so?
This presentation will discuss the kinds of processes used when negotiating fees. What information does the travel manager need to gather before embarking on this process? What do agencies and suppliers look for from the corporate side that determines the value of your business to them? This presentation will also touch on Service Level agreements and how to link these to fees. An opportunity for Q & A follows this session.
Presenter:
Jonathan Gerber - Managing Director, American Express Travel Services and Seekers Travel
|
|
12:15 - 12:45
|
Presenter Panel/Audience Discussion
|
|
12:45
|
Networking & Light Lunch
|
