TRANSACTION FEE PRICING MODEL

Call Distribution
Service

• Dedicated 800 numbers
• Networking System - instant forwarding of calls between on-site reservation centers

Reservation Process
Service

• Customized scripts (Company)
• Customized scripts (Agency)
• Customized profiles
• Air Reservation Booking
• Airline reservations - courtesy only
• Ticketless airline processing
• Itinerary documentation
• Recapping reservation
• Reporting documentation (i.e. dollar savings sort fields, name field remarks)
• Enter extra fields for all six preferred airline contracts
• Transmit frequent flyer information
• Credit Card itinerary through (brand name) Credit Card
• Rail reservations
• Pricing records
• Multiple res with one phone call
• Personal and business trips combined
• Reservation, changes and reconfirmation's for domestic/international reservations for vendors and visiting international Company employees
• Bookings for non - profile travelers
• Special meal requests
• Car bookings (non-commissionable)
• Non - CRS carrier reservations and data input
• Non - ARC carrier reservations and data input
• Limo bookings
• Authorization from travelers and travel arrangers at certain divisions
• Special cargo reservations (i.e. pet, equipment, baggage, etc.)

Interviews/Applicants
Service

• Set up direct bills at hotels
• Direct bill cars

Hotel Bookings
Service

• Domestic hotels through CRS
• Domestic hotels booked direct
• Hotel availability compared with the three rate levels (Company, Agency, and promotional)
• International hotel Credit Cards transmitted

Company Hotel Program Administration
Service

• Negotiated rate loaded in Agency database
• All rates proofed: contracts vs. blue book and agency database
• BARS built by city to show preferred properties
• Audit performed to be sure hotel information is displayed correctly in CRS
• Exceptions sent back to hotels to adjust
• Scripts built in computer system to double check reservations

Trip Monitor
Service

• Fare and Route Monitor
• Trip Monitor Report

International Services
Service

• Split ticket for creative faring
• Send reservation to airline and agency rate desks
• IDOC script
• Calculate partial international refunds
• Use of agency international offices overseas (agency and Network)
• Associate participation on agency quarterly international council meetings
• Researching train schedules
• War Zone Report

Visa/Passport Application Services
Service

• Ordering and maintenance of applications
• Processing visas and passports

Quality Control Process
Service

• Custom check - point of sale QC

Ticketing
Service

• Split ticketing for negotiated fares
• Exchanges
• Ticketing with upgrades
• Prepaids
• Handwrites
• Voids
• Refunds
• ARC processing
• Train Client employee STP attendants

Ticketing Delivery System
Service

• Federal Express preparation, equipment entries and cost
• Use of interoffice ticket distribution
• Use of teleticket (i.e. Mutual of Omaha airport pickup)
• Local Agency office(s)
• Special deliveries

Profile Maintenance
Service

• Continual updates of individuals preferences
• 900 most frequent travelers contacted to review profile
• Deletions

En-route Emergency Services
Service

• 24-hour assistance via 800 number- new res. changes, flight information, prepaids, res only's, etc.
• Customer Service Functions

Customer Service Functions
Service

• Hotel no-shows
• Debit memos
• Recall commission processing
• Credit memos
• Business reply card responses
• Supplier issues/letter (i.e. car was dirty)
• Ticket copy requests
• Lost Ticket Applications
• Credit Card temporary credit
• Issue resolution
• Track loss luggage
• Obtain after hours upgrades

Client Travel Policy Enforcement And Exceptions
Service

• Air policy/saving thresholds
• Car policy
• Hotel policy-Rail policy
• Security requirements
• Out-of-policy issues
• Class of service
• Non-preferred suppliers
• Preferred hotel compliance

Personal Reservations
Service

• Personal air, car, hotel reservations

Travel And Entertainment
Service

• T & E to support (x number of) associates (training, meetings, cover staffing between 11 on-site reservation centers)

Associate Performance Management
Service

• Annual performance reviews
• Individual Development Plans
• Interviewing and hiring
• Recurrent training
• Business Unite meeting
• On-site reservations center meetings
• Agency management meetings

Accounting Support Within Business Unit
Service

• Check request processing
• Soft dollar ticketing processing
• Airline club membership processing

Document and Supplies Ordering, Distribution and Inventory Control
Service

• Order itinerary stock (Agency or custom)
• Order ticket stock
• Order and distribute business reply survey cards
• Order ticket jackets (Agency or custom)

Operations Support
Service

• Company Daily Briefing
• Company business unit operations manual

Mobile Reservations Support
Service

• Agency associate that covers all 11 reservation locations with on-site presence due to vacations and illness. Salary, payroll taxes, benefits t&e; for 52 weeks.

Account Management
Service

• Business planning sessions
• Client forums and focus groups (domestic and international)
• Traveler/arranger seminars
• Implementation of new business
• Quarterly meetings/reviews
• Maintain and file itinerary copy for two years
• Assist in administering the (name of airline) airline equity account

Corporate Reports/Executive Summaries
Service

• Receive monthly and quarterly travel management reports
• Special report requests
• Five individual executive summary reports produced quarterly and a yearly roll-up
• Overall Company quarterly executive summary review
• Management report development
• Data processing, storage and retrieval (VISION)

Additional on-Site Services By Reservation Center
Service

• Extensive VIP bookings and upgrades
• Extensive Limo reservations

Service

• Monitor upgrade program for VIP's throughout Company
• Travel authorizations international
• Upgrade frequent travelers from coach to first class
• Assist Company Technologies Travel Coordinator in reviewing Agency and Credit Card's reports for policy deviations
• Meeting planning

Service

• Extensive meeting planning
• Frequent flyer buy-back program processing
• Travel authorizations all international
• Travel authorizations Company Medical travelers
• Monitor ACD system
• Hardcopy $100 + travel exceptions
• Manual count of monthly fare errors
• Assist European Agency with hotel bookings
• Reserve lunch/dinner and local activities for site visitors
• Assist Travel Manager in audit expense report for policy offenders

Service

• Meeting planning
• Travel authorizations domestic and international
• Provide schedules for (x number) city pairs
• Obtain temporary credit on (brand name) Credit Card for travelers

Service

• Obtain upgrades for VIP on (applicable airlines)

Service

• Add hotels not booked by Agency to itinerary as courtesy to travelers
• Travel authorizations domestic and international
• Meeting planning
• Assist with Travel Coordinator to ensure void and refunds are credit on monthly Credit Card statements
• Obtain upgrades for VIP's on international/domestic flights

Service

• Assist European Agency with U.S. hotel bookings
• Reserve (name of airline) airline club rooms
• Meeting planning
• airline club reservations

Service

• Travel authorizations for domestic
• Travel authorizations for all international all divisions
• Call and get temporary airfare credit on traveler's Credit Card

Service

• Excessive limo bookings
• Extensive meeting planning
• Schedule off-site conferences and (name of airline) airline club meeting rooms
• Adding hotels not booked by Agency to travel itinerary
• Extensive upgrading on (name of airline) airline card members from coach to first class within 24 hours of flight departure

Service

• Meeting planning
• Extensive upgrading for (names of airlines)
• Travel Authorizations for International Only
• Obtain temporary credit on Credit Card for travelers