The ACTE Benchmarking Program for
Metrics and Process Benchmarking

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Benchmarking: "Comparing your current travel management methods and measurements to determine the best practices that achieve the most effective results" Colleen Guhin, Corporate Travel Manager, Texas Instruments

There are two primary types of benchmarking to determine the effectiveness of the travel system: Metrics Benchmarking and Process Benchmarking. The ACTE Benchmarking Program allows your company to address both.

Metrics:
* Measurements of statistical performance
* Numbers, averages, totals, percentages

Examples:    Average ticket price
                   Cost per mile
                   Supplier market share in major cities
                   Average discount from coach
                   Percentage use of negotiated fares
                   Use of preferred suppliers
                   Telephone answering efficiency
                   Customer satisfaction

Process:
* How travel is managed
* Components of travel management

Examples:    Travel policy
                   Travel agency
                   Management Information
                   Supplier Negotiations
                   Communication and Training
                   Payment and Expense Reporting
                   Group Meeting Planning
                   Travel Management Strategy

Key Travel Management Issues

The ACTE Benchmarking Program can help you address your primary concerns about travel system effectiveness. Some of those concerns and issues include:

* How effective are the travel agency services?
* Which service areas need the most attention?
* What types of configuration options are used?

* Is the travel policy worded effectively?
* How is the policy monitored for compliance?
* How do we compare to other companies?

* How do our supplier rates compare?
* Are the supplier negotiations effective?
* How are other companies set up?

* How effective is payment/expense reporting?
* What strategy is used to manage group travel?
* How do other companies handle communication?

The ACTE Benchmarking Program

Best Practices Reference Guide

Purpose: To provide a resource of best practices and a vehicle to evaluate your practices. Used in conjunction with the ACTE benchmarking process. With over 500 best practices presented by subcomponent, the guide can also serve as a reference manual to establish objectives for continuous improvement.

* Provides definition of the best practices and examples of typical companies
* Eight major components and 65 subcomponents of effective travel management
* More than 500 best practices listed by subcomponent
* Examples of policy issues, performance measurements and more

ACTE Travel Process Benchmarking Exercise

Purpose: To evaluate your travel management process. You complete the exercise by answering questions and grading your travel system by selecting those practices implemented in your program. At the end of your evaluation, your Travel Management Index rating will be displayed along with relative strengths and weaknesses. The disk will be sent to the data base manager for confidential inclusion in the data base. A follow-up report on your comparison to other anonymous companies in class will be sent to you within 15 days.

* Automated self-evaluation process on disk to formulate Travel Management Index
* Comparison of your management methods to best practices in each of 65 specific sub-components
* Over 300 questions regarding your travel management policies, methods, practices and results
* Determination of your travel system strengths and weaknesses, comparison of results

ACTE Travel System Metrics Comparison

Purpose: To evaluate your travel system metrics. You complete the information requirements on the disk based on travel agency reports and/or other sources. The disk is sent to the data base manager for confidential inclusion in the data base. A follow-up report on your comparison to other anonymous companies in class will be sent to you within 15 days. This will reflect a comparison of the data in all travel elements of numerical measurement.

* A process that allows comparison of travel data to similar companies in primary travel data elements
* Access to the data base for follow-up and benchmarking

Benefits of The Process

* Determine and measure the relative strengths and weaknesses of your travel system
* Learn about other methods being used for good travel management
* Gain support for recommended changes to the travel system
* Compare your data to companies with similar policies and/or practices
* Implement proactive management of travel
* Evaluate and compare decentralized subsidiary or division travel management practices
* Establish your Travel Management Index rating
* Provide for continuous improvement in travel management

Pricing Options

Package Options	Includes	Price
1.Complete ACTE Benchmarking Package Best Practices Reference Guide Travel Process Benchmarking Exercise Travel System Metrics Comparison	85 Page Reference Guide   Disk / Follow-up Report Disk / Follow-up Report	$545.00
2. Component Benchmarking Best Practices Reference Guide Benchmarking Exercise By Component Travel System Metrics Comparison     Select from the following components:     Travel Policy     Travel Agency     Management Information System     Supplier Negotiations     Payment & Expense Reporting     Communication & Training     Group Travel & Meetings     Travel Management Strategy	Component Reference Guide Disk / Follow-up Report Disk / Follow-up Report	$150.00 ea.