(T105)
STREAMLINING THROUGH OUTSOURCING

Despite its status as the second largest controllable expense for a corporation, travel--either partially or large components thereof--is among a number of corporate functions that are being outsourced. Many view outsourcing as a best practice for non-strategic activities to achieve a higher degree of cost management. What is the track record for outsourcing travel? What outsourced functions produce the greatest gains and what does this trend mean for the role of the corporate travel manager?