(T102 - T305)
Six Sigma: Eliminating Imperfection in the Travel Program

Six Sigma is a highly disciplined approach to decision making that helps businesses focus on improving processes to make them as near perfect as possible. Originally designed for the manufacturing world, it has become useful for many travel managers on both the operational and purchasing sides of business travel management. Participants will learn:

• The basics of Six Sigma
• Applying the discipline to the travel management function
• Communicating the principles to colleagues