(T101)
Off-shoring - Does It Work for a High-Touch Area Like Travel?

Driven by corporations looking to cut costs and abetted by technology expertise, an educated labor pool and high speed digital connections, many corporate service operations are being sent off-shore. This session will examine the effectiveness of an off-shore service model, the risks and benefits. Experts will discuss the application of off-shoring to the business travel industry.

Presenters:
Anish Nanavaty, Senior Executive Vice President, Client Relations and Business Development, WNS North America
Kari Knoll Kesler, Sourcing Specialist, Travel/Meetings & Incentives, ING Americas
Ellen Keszler, President, Travelocity Business