(M204)
How Will Touchless Touch You? (Part 2)

 Building on the knowledge foundation of Part I, this session will explore the relative attributes from case studies related to price and customer service in the touchless environment and provide examples of how their organizations chose to balance these two drivers.


Moderator:
 Richard Case, Service Manager, Microsoft
Presenters:
 Craig Anderson, Manager, Business Travel ABB, Inc.
Marka Jenkins, President and CEO, Travelport Corporate Solutions
Tina O. Smith Director, Global Travel & Learning Services, Honeywell

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