(M104)
How Will Touchless Touch You? (Part 1)

Technology has matured in touchless travel processing to accommodate permutations and volume not envisioned just a short time ago. But confusion reigns in an environment abundant with a variety of options and differing degrees of touch. Part I of this session will focus on definitions and process flow options for the traditional model, new vertical entity model and hybrid model, and serve as a foundation for understanding how to build your touchless program.

Presenters:
Harriet Washburn, Director, National Accounts, Orbitz for Business
Arlette Nakhjavan Vice President of North American Operations American Express Corporate Travel