(M102)
Advancing the Industry Round-table:

After extolling business travel as a "critical growth component" for their future, the vertical on-line agencies have arrived on the scene to announce their own intentions for gaining footholds in the business travel arena. This is your chance to discuss with peers and weigh in on defining the business travel/agency relationship of the future, what new services will prevail and which will be dropped and most interestingly who will fulfill the "agency" role.
Lead Facilitator:
James Lee, Executive Director, Travel Service Benchmarking Network
Presenter:
Elizabeth Parston, Senior Global Travel Manager, Dell