ACTE Global Fall Conference

Educational Sessions

Seminar Schedule:

Sunday, 28 April
15.30 - 16.30	S101 - Introduction to Travel Management for Executives New to Travel An accelerated introduction to the science of business travel management.











17.00 - 18.00	S102 – New Member/First-Time Attendees Welcome Orientation and Workshop Compliments of ACCOR/Europcar Learn how to get the most out of your ACTE membership and conference experience.











Monday, 29 April
10.30 - 11.30	M101 – The Future of Travel Management (This topic is an ACTE Sense of the Industry Initiative) The destiny of the industry unveiled.









	M102 – The Successful Bottom-Line Strategist How to walk the straight and narrow along the bottom line.









	M103 – Validate the Value of Your Program! (This topic is an ACTE Sense of the Industry Initiative) Make the power of the audit work for you.









	M104 – The Online Bookie: Beating the Odds Is online booking really the industry panacea?









11.45 - 12.45	M201 – Economic Outlook State of the business travel industry roundtable discussions.









	M202 – The ABCs of CTDs Revisited How are corporate travel departments weathering the economic storm?









	M203 – The Steps to Attaining Complete E-Fulfillment A panel of experts ends the confusion with a candid look at quality control, service issues, and yet another party to manage in the E-fulfillment process.









	M204 – Integrating Management Tools Despite Corporate Constraints Finding the perfect tools for that less-than-perfect corporate infrastructure.









16.30 - 17.30	M301 – The Crisis Management Primer (This topic is an ACTE Sense of the Industry Initiative) An intense session dedicated to the worst-case scenarios.









	M302 – Data Security and Ownership These lessons from Europe on data security and ownership issues explain the uses for data, where it goes and who should be responsible for it.









	M303 – Effective Security With Minimum Hassle The new processes for air transportation require behavior modification.









	M304 – Contracts: Avoiding the Fine Print Pitfalls The rules have changed and so has the boilerplate in your vendor contracts.









Tuesday, 30 April
9.15 - 10.15	T101 – Implementing Change to Optimize Compliance Getting the 360-degee buy-in without impediment.











	T102 – When Procurement and Travel Merge A meeting of the minds for travel managers and procurement specialists.











	T103 – Meetings Management Made Simple The best ways to close the door on travel dollars lost through meetings!











	T104 – Plugging the Data Leak All you ever wanted to know about data collection and management.











10.45 - 11.45	T201 - Economic Outlook State of the business travel industry roundtable discussions.











	T202 – E-fare Access for All: Will it Happen?











	T203 – Reverse Online Auctions — Where Do We Go From Here? Find out why the hottest pricing trend in the industry is getting the cold shoulder from some suppliers.











	T204 – Integrated Direct Connects: Who’s Going to Pay? This is the seminar that asks the question: “The payment buck stops where?”











15.30 - 16.30	T301 – New Challenges and Opportunities in EU Travel Management
	T302 – Implementing Change to Optimize Compliance Getting the 360-degee buy-in without impediment.











	T303 – Changing Roll of Travel Management Roundtable discussions with Keynote Steve Farber.
16.45 - 18.00	T401 – The Need for Domestic U.S. Airfare Structure Reform

Seminar Descriptions:

Sunday, 28 April
S101 - Introduction to Travel Management for Executives New to Travel	Gain valuable insights into the key principles and best practices of business travel management. Enhance your ability to manage your travel spend and improve your relationships with suppliers.
S102 – New Member/First-Time Attendees Welcome Orientation and Workshop	If you are new to the conference or new to ACTE, this is a must-attend event! Participants will learn how to get the most out of their conference experience and ACTE membership, and will also have the opportunity to make new contacts in an informal setting.
Monday, 29 April
M101 – The Future of Travel Management (This topic is an ACTE Sense of the Industry Initiative)	The destiny of the industry unveiled. • Changes in the philosophy • The next wave in technology • The new corporate culture The confluence of technology, economics and geopolitics will forever change the business travel equation. Seminar Focus: • Broadening the strategic role of the travel professional
M102 – The Successful Bottom-Line Strategist	How to walk the straight and narrow along the bottom line. • Guaranteed formulas for making a positive impact on your firm’s bottom line Travel manager strategists in the know will detail mission-critical guidelines. Seminar Focus: • Tried and true measurement techniques • Communicating the good news • The importance of timing
M103 – Validate the Value of Your Program! (This topic is an ACTE Sense of the Industry Initiative)	Make the power of the audit work for you. • When to audit airfares, e-tickets, flown revenue, etc. • Auditing tools simplified The audit is your first step in increased leverage. Seminar Focus: • Learning the language of the audit • What auditors want • Interpreting the results
M104 – The Online Bookie: Beating the Odds	Is online booking really the industry panacea? • Case studies of successes and challenges A comprehensive look at the hottest industry trend. Seminar Focus: • Solid advice on a fluid topic • Looking twice before you leap
M201 – Economic Outlook	State of the Business Travel Industry Roundtable discussions on the economy facilitated by industry thought-leaders Discussion Focus: • The direction of the industry • Projections for the next year • New processes and players changing the industry
M202 – The ABCs of CTDs Revisited	How are corporate travel departments weathering the economic storm? ACTE President-Elect Cheryl Hutchinson presents an industry white paper on the subject. Seminar Focus: • Understanding percentage gains • Would you do it again? • The metrics of CTDs
M203 – The Steps to Attaining Complete E-Fulfillment	• Greater efficiency, lower costs, transparent transactions... But what lies beneath the surface? A panel of experts ends the confusion with a candid look at quality control, service issues, and yet another party to manage in the e-fulfillment process. Seminar Focus: • Conducting the evaluation • Choosing a third party • Writing the contract
M204 – Integrating Management Tools Despite Corporate Constraints	Finding the perfect tools for that less-than-perfect corporate infrastructure. Seminar Focus: • Working up to the perfect fit • A long-range plan without the expense of a short-term fix • How to allow for growth
M301 – The Crisis Management Primer (This topic is an ACTE Sense of the Industry Initiative)	An intense session dedicated to the worst-case scenarios • Natural disasters • Terrorism The worst crisis is the one which catches you unprepared. Seminar Focus: • The priorities of contingency planning • What to do when nothing works • Alternate communication programs • When getting them home is all that counts
M302 – Data Security and Ownership	• Understanding data management is the first degree of control • Data is the new currency of the Information Age These lessons from Europe on data security and ownership issues explain the uses for data, where it goes and who should be responsible for it. Seminar Focus: • Best practices for managing data • The ultimate value of data management
M303 – Effective Security With Minimum Hassle	The new processes for air transportation require behavior modification. • Travel I.D. systems • Profiling: The Invisible Way of Life The road warrior image has been replaced with a humbler quieter traveller... almost. Seminar Focus: • Will new technology reduce the hassle? • The new security philosophy: Technology, Deduction & Intuition • Making it all convenient and soon
M304 – Contracts: Avoiding the Fine Print Pitfalls	• Evaluating the risk in a world of uncertainty The rules have changed and so has the boilerplate in your vendor contracts. Seminar Focus: • Making the contract a guarantee • How to fire-proof a contract • One good contract leads to another
Tuesday, 30 April
T101 – Implementing Change to Optimize Compliance	Getting the 360-degee buy-in without impediment. Seminar Focus: • How to motivate individuals to support new practices • Changing the behavior of the traveller • Changing the perspective of upper management
T102 – When Procurement and Travel Merge	A meeting of the minds for travel managers and procurement specialists. Seminar Focus: • Understanding the “other side” • Examining the “delivered to promise” (D/P) ratio • Identifying the keys to success for both approaches
T103 - Meetings Management Made Simple	The best ways to close the door on travel dollars lost through meetings! Seminar Focus: • Leveraging the meetings spend • Centralising meetings through travel • Drafting a meetings policy
T104 - Plugging the Data Leak	All you ever wanted to know about data collection and management. Seminar Focus: • The facts and myths about data usage • Steps take in protecting data integrity • The latest industry perspectives on data management
T201 - State of the Business Travel Industry	Roundtable discussions on the economy facilitated by industry thought-leaders Discussion Focus: • The direction of the industry, • Projections for the next year • New processes and players changing the industry
T202 - E-fare Access for All: Will it Happen?
T203 - Reverse Online Auctions - Where Do We Go From Here?	Find out why the hottest pricing trend in the industry is getting the cold shoulder from some suppliers. Seminar Focus: • What it is and how it works • What's the benefit to the bottom line? • Who can benefit?
T204 - Integrated Direct Connects: Who's Going to Pay?	This is the seminar that asks the question: "The payment buck stops where?" Seminar Focus: • The effect of Integrated Direct Connections (IDC) on GDSes, CRSes • And who should pay?
T301 - New Challenges and Opportunities in EU Travel Management	Have cross border negotiations with euro and non-euro countries challenged travel managers with global programs? Seminar Focus: • Getting travel policy adopted • Cross border ticketing • Netfare acceptance • Hidden opportunities in the shift to the euro
T302 - Implementing Change to Optimize Compliance	Getting the 360-degee buy-in without impediment. Seminar Focus: • How to motivate individuals to support new practices • Changing the behavior of the traveller • Changing the perspective of upper management
T303 - Changing Roll of Travel Management	Roundtable discussions with Keynote Steve Farber.
T401 -The Need for Domestic U.S. Airfare Structure Reform	ACTE is promoting a customer-supplier partnership in times of crisis —the worst financial crisis facing the U.S. airline industry in its 100-year history. This session will: • Present ACTE's white paper focused on airfare structure reform as a key enabler to return the industry to sustainable profitability as soon as possible. • Present recent research from a survey of corporate buyers • Provide you the opportunity to ask your questions to a panel of corporate buyers and industry leaders • Provide the industry with optimal paths to true reform

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ACTE Thanks the following 2002 Montréal Conference Sponsors