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Partnerships and Alliances - Who is watching your back
Cape Town, South Africa
11 November 2004
Arabella Sheraton
One-way ACTE advances the business travel industry is by providing regional venues for
business travel professionals to exchange insights, share knowledge, and debate hot topics.
When you participate in an ACTE Executive Forum, you'll benefit from the combined talents of
ACTE's 2,500 international members - all dedicated to professional growth through the constant
identification of emerging issues, continuing education and on-going peer networking.
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Agenda |
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8:30 |
Opening and Welcome
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8:40 |
Commission Cuts - No-one will be left unaffected
One only needs to take a look at other parts of the globe to understand that the question is not if commissions will be eliminated, but when this will occur. Certainly this movement by many airlines elsewhere has meant the redefinition of the business relationship between corporate travel programs and their agency partners.
How does the dominant carrier in South Africa plan to roll this out? How will this affect the airline's cost structure? Will agencies be challenged as the primary channel for airline distribution to the business travel segment? This session will delve into finding the answers to these and other questions about commission cuts in this market.
Presenter:
Thulani Nzima, Executive Manager, Marketing SA Sales - South African Airways
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9:00
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Questions and Answers
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9:10 |
Do you really need a Travel Agent?
With the dramatic increase in 'consumer-friendly' technology, consumers are finding themselves with new channels to procure travel. And with access to on-line booking platforms and low-cost carriers, the value of the Travel Agent is being questioned. Certainly this is the case on the leisure side of travel. But is it viable for the corporate side to forego the services of an agency partner? What is lost and is anything gained? This session will examine if agencies are a necessary component for the fulfilling of corporate travel requirements.
Presenter:
Andreij Horn, CEO - CommerceZone
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09:30
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Questions and Answers
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09:40
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Tea Break
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10:00 |
What is the Agency Value Equation?
Is there a gap between what travel agencies offer and the real needs of their corporate customers? Do corporations continue to seek the same services that agencies have traditionally provided, given the potential for a new financial relationship between them, with the elimination of commissions? What is important to the corporate travel manager? This session will explore the value equation in the corporation's relationship with its agency partner.
Presenter:
Anthony Reznik, Procurement Manager - Super Group
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10:20 |
Questions and Answers
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10:30 |
Round Table discussions
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11:30 |
Close
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Forum Location & Hotel Accommodations |
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Arabella Sheraton
1 Lower Long Street, Cape Town
021 412 9999
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Local Sponsors |
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Committee Members |
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Anesh Naidoo - Commodity Manager - Travel, Standard Bank
Warren Tanner Ellis - American Express Travel
Berendien Lubbe - University of Pretoria
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