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Big Issues In Big China
Beijing, China
5 November 2004
Swissotel Beijing
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Business travel managers have expressed interest and concerns about managing travel in China. This Forum will examine more closely those issues discussed at the 16th September Executive Forum in Hong Kong. First up, will be a discussion of payment solutions in China. Business travelers need the convenience of efficient payment/transaction services while their companies are looking for these services to provide data on travel expenditure. Just as hot is the debate surrounding the use of call centres. Gain a better understanding of the merits and disadvantages of call centre servicing versus the traditional ways of servicing clients. Finally get the latest list of the top ten issues that concern travel managers in Asia-Pacific about managing business travel in China
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Agenda |
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8:30 a.m. - 9:00 a.m. |
Registration
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9:00 a.m. - 9:15 a.m.
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Welcome and ACTE Update
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9:15 a.m. - 10:15 a.m. |
Looking for Payment Solutions in China
What are the options available in China that
can be integrated into a travel policy to yields
expense data, reporting capabilities with the
benefit of convenience and ease of use for
the travelling employee?
Presenters:
Michael Molloy
Director Internal Client Services, Asia-Pacific
Credit Suisse First Boston
Peter Gordon
Vice President, Corporate Payment Solutions, Asia Pacific Region
MasterCard International
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10:30 a.m. - 10:45 a.m. |
Coffee/Tea Break
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10:45 a.m. - 12:00 p.m. |
Call Centres - Opportunities and Risks
Can call centres offer a balanced solution to
meet the need for affordable servicing, while
providing the high-touch that a local option
offers? What are the unique requirements that
must be met in order for a call centre to be a
valuable service to the corporate client in China?
Presenter:
Willie Hui
Director of Account Management, China
Carlson Wagonlit Travel
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12:00 p.m. - 12:15 p.m. |
Wrap Up and Closing Remarks
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12:15 p.m. - 14:00 p.m. |
Networking Lunch
Survey Results: Top 10 issues & concerns
about managing travel in China
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Forum Location |
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Swissotel Beijing
Beijing, China
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