The Changing View from the Top - Compliments of AirPlus International
This thought-provoking presentation will transport you to the heights of a big-picture perspective, where a panel of senior executives from leading travel management companies will discuss how automation, changing compensation models and unbundling of services is redefining the traditional role of the travel management company and consequently the definition of "agency customer." The purpose of this session is to reveal new trends in the servicing and fulfillment of corporate travel while in the embryonic stage.

Moderator:
Betty Low, Editorial Director, Business Travel World
Keynote Panel:
Reto Bacher, CEO, BTI Central Europe
Herv� Gourio, President & CEO Worldwide, Carlson Wagonlit Travel
Marc Hildebrand, CEO, TQ3 Travel Solutions
Charles Petruccelli, President, Global Travel Services, American Express

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