GA - US The Next Chapter in Self Booking Tools: Beyond Adoption
Adoption rates of self booking tools have finally met prophesied levels in the US. Corporate travel managers, their agencies and the self booking tool companies now find themselves in a three legged stool scenario. Exacerbated by reduced agent staffing, many corporations find complicated bookings that require human touch are causing agent productivity to decline. Meanwhile, complex corporate policy creates defective bookings causing more resources dedicated to fulfillment. This session will focus on how to get corporate travel departments, travel management companies and self booking tool companies working together to create a truly efficient end-to-end e-booking process

Moderator:
Mark Walton, Principal, Consulting Strategies

Presenters:
Peter Harrison, Vice President, Consulting, GetThere
Arlette Nakhjavan, Vice President, Interactive Travel, American Express