STM (T204) Unbundling Agency Services: It's not 'All or Nothing'
This session examines the spectrum of options for unbundling some or all of traditional agency services including a unique look at the new 'fulfillment model' which keeps 'travel management' inside the corporation while outsourcing the operational aspects of reservations and traveler support. The spectrum includes:
• Fully unbundled: The CTD option
• The hybrid option---transactions only are outsourced
• The complete outsource option

The session will also examine new and future roles of travel agencies and Travel Management Companies.

Moderator:
Tom Wilkinson, Senior Director, GetThere