Global Hotel Programmes: Part II

These sessions will provide perspectives on how to deal with the myriad of challenges from sourcing and managing a global hotel programme through delivery to guests in today's ever-changing world of customer service demands. This is a case study with a twist-viewed from all sides for the benefit of all players.

Part II - will look at the delivery aspects of the programme to the traveller, corporate travel management team, hotels and agency, including communication and "selling in" the programme to travelers; Intranet development; programme and rate integrity /dependencies /compliance; MI: what do you really need, what do you/can you do with it; and the grande finale: "The Real Traveller And Hotel Experience".