Wednesday, 18 August 2004
09.00 - 12.00 Travel Management Clinic (separate registration is required)
Creativity for Breakthrough Solutions
(Compliments of American Express and Singapore Airlines)


10.30 - 12.00 Registration
(Compliments of e-Travel)
Technology Showcase
Hospitality
(Compliments of Grand Hyatt Singapore)


12.00 - 13.30 Lunch & Keynote Presentation
(Compliments of Raffles International)
The Faces That Exist Where Business Travels

13.30 - 14.30 Roundtable Discussions
(Compliments of Carlson Wagonlit Travel)

14.30 - 15.00 Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)

15.00 - 16.15 Breakout Sessions
W101 - Managing Travel Programmes in Emerging Markets - China
W102 - Crisis Management - Projection and Process Guidelines
W103* - TMC-Client Relationships: Cost Structures and Service Options

16.15 - 17.30 Breakout Sessions
W201* - TMC-Client Relationships: Cost Structures and Service Options
W202 - No More Sacred Cows... That Includes Meetings
W203* - Crisis Management - Projection and Process Guidelines

17.30 - 19.30 Welcome Reception
(Compliments of TQ3 Travel Solutions & Northwest Airlines)
Technology Showcase




Thursday, 19 August 2004

9.00 - 9.30 Continental Breakfast


9.30 - 10.15 Keynote Presentation
Lock and Key: Time Is Running Out For Sloppy Data Management

10.15 - 10.30 Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)

10.30 - 11.30 Roundtable Discussions
(Compliments of Carlson Wagonlit Travel)

11.30 - 12.45 Breakout Sessions
T101 - Managing Travel Programmes in Emerging Markets - India
T102 - Off-Shoring: Can It Work For Business Travel?
T103* - Financial Reporting for the Corporate Travel Manager in a Procurement Environment

13.00 - 14.30 Lunch & Keynote Presentation
Offshoring & Outsourcing: Reviewing the Financial and Economic Value

14.45 - 16.00 Breakout Sessions
T201* - Financial Reporting for the Corporate Travel Manager in a Procurement Environment
T202 - Unraveling the Mystery: How Do Airlines Decide How Much I Pay?
T203* - How will Touchless Touch You?

16.00 - 16.15 Coffee / Tea Break
(Compliments of Carlson Wagonlit Travel)

16.15 - 17.15 Roundtable Discussions
(Compliments of Carlson Wagonlit Travel)

17.15 - 17.30 Closing Session


*Repeat Education Session