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ACTE's 2003 Executive Forum Series: Where issues are discussed,
insights shared and solutions formed.
The NEW Normal
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When you attend one of ACTE's all-new, expanded 2003 Executive
Forums, you will make more than a few "well-placed" friends,
who have the information and resources to advance your career -
you'll have access to the combined talents of ACTE's 2,500
international travel executives, all dedicated to professional
advancement through the constant identification of emerging issues,
continuing education and on-going peer networking.
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Agenda |
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8:00 a.m. - 9:00 a.m. |
Registration
Sponsored by Budget Canada, Ltd.
Continental Breakfast
Sponsored by American Express
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9:00 a.m. - 9:15 a.m.
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ACTE Welcome & Update
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9:15 a.m. - 10:30 a.m. |
Keynote Presentation
The Search For Normal
Sponsored by InterContinental Hotels Group
Change and uncertainty has dominated all aspects of business travel for the past thirty months.
As a result corporate travel executives are adjusting to a new normal dominated by economic
pessimism and geo-political upheaval. Altering patterns and behaviors throughout the industry
is destroying tradition requiring new business models based on flexibility, communication and
cost containment. Innovative technologies must be used to promote movement, pace, and speed
as the critical qualities of a 21st century travel strategy. This general session is designed
to challenge the status quo and identify areas of opportunity that will redefine all our roles.
Presenters:
Lalia Rach, Ed.D., Associate Dean, HVS International Chair
Preston Robert Tisch, Center for Hospitality, Tourism and Sports Management, New York University |
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10:30 a.m. - 11:00 a.m. |
Networking Break
Sponsored by TQ3 Travel Solutions
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11:00 a.m. - 12:15 p.m |
The Reality of the NEW Normal
This unique learning experience will allow you to actively work in small groups to solve real industry problems and offer actionable suggestion that you and your colleagues can take away and implement immediately. Pre-select one of these four topics when you register.
"The NEW S.O.P." (Standard Operating Procedures)
Armed with all this new insight from Dr. Rach's enlightening view ofour new "T&E; Reality"...visualize the new Standard Operating Procedures required to build the new business model that will satisfy your front line travellers, your CFO and all other "interested parties"of the T&E; lifecycle. Who needs to be involved...what will you change...policies, procedures ...how will you do it...what are the costs?
"The NEW I.T." (Information Technology)
"Boon or Bane of Your Existence?"
Are we really more efficient through the use of our technology or merely putting in more hours? Define what you expect technology to do for your organization. Consider online booking systems, data reconciliation, multiple data streams, etc. In your new T&E; environment, what are the next steps?
"The NEW V.P." (Value Proposition)
Define the new value proposition to the CFO, the key players and shareholders. Identify your most valuable partners/players - internal or external. How are you maintaining value in the "NEW Normal"? What role do you play? Is training required?
"The NEW D.I.Y." (Do It Yourself)
"DIY" is a prevalent theme in North American society and money and time are dominating our objectives. In the managed travel world is this the right theme? Discuss your profit objective versus cost containment when it comes to "DIY". Where does the real value lie once you factor in all the hard and soft costs? Identify some possible "DIYs"; attach a simple action plan and associated costs to every idea. Then see how the bottom line compares to your original ideas.
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12:15 p.m. - 1:30 p.m.
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Networking Lunch
Compliments of Fairmont Hotels and Fairmont Royal York
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1:30 p.m. - 2:45 p.m.
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Re-Defining Strategies
As part of the Government of Canada's "Government Online" and "Human Resources Modernization" initiatives, the Government Travel Modernization Initiative was launched to improve the travel experience for its more than 100,000 diverse travellers. Leadership representatives from the Government of Canada's "Shared Travel Services Initiative", will lead you through the creation of the Federal Government's new normal to achieve a bundled end-to-end travel and expense solution. You will gain an understanding of their vision, the lessons learned from the procurement and financial modeling phases of the project, and hear their upcoming activities related to delivering these bundled services. This is part one of a multi-part series that will unfold as part of ACTE's 2004 Educational forums and written periodicals.
Presenters:
Lucie LeClerc-Cowell, Director of Government Shares Travel Services, Government of Canada
John Holinsky, Executive Director, Government Travel Modernization Office, Government of Canada
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2:45 p.m. - 3:00 p.m.
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Networking Break
Sponsored by Carlson Wagonlit Travel
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3:00 p.m. - 4:30 p.m.
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Re-Defining Distribution
Sponsored by Visa Canada
The future of distribution is a deeply debated and complicated subject! Access to all airline fares through one channel, is it possible or not? Just where will it all end up and what does it mean to the corporate purchaser? This session will be comprised of a panel of subject matter experts that will share with us their opinions, concerns, and predictions for what the future will hold.
Presenters:
Bill Hogate, Director of Business Development, Navitaire
Stephen Outerbridge, V.P. Industry Relations, Carlson Wagonlit Travel
Peter McLeod, Owner, Quadrant
John Slater, Managing Director, of Distribution Strategy, Continental Airlines |
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4:30 p.m.
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Networking Reception
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Hotel Accommodations |
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The Fairmont Royal York
100 Front Street West
Toronto, Ontario
Canada
M5J 1E3
Telephone: 1-416-368-2511
Email: [email protected]
The Fairmont Royal York is offering ACTE attendees a limited number of sleeping rooms for the promotional rate of $119.00 CAN. Call the hotel directly before October 29 for this special rate and refer to group code GACTE.
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Local Sponsors |
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Committee |
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Colin Bartley, American Express
Kris Crundwell, InterContinental Hotels Group
Onita Dey, TQ3 Travel Solutions
Yvonne Kerns, CIBC
Sharron MacKay, Carlson Wagonlit Travel
Stephen Wright, Avis
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