Seek and Find, Not Show and Tell...

All ACTE Education Sessions are designed to be “seek and find” opportunities – not just “show and tell.” Attendees will engage with thought leaders and subject matter experts to resolve challenges and discuss advanced developments within the global business travel industry. Topics will center around four key themes:

“Think About” Workshops

    • Duty of Care Update
    • Experience the World of Global Business Travel Management - ACTE's Around the World in 80 Hours Initiative
    • New KPIs for a New Decade
    • Switch: How To Change Things When Change Is Not Easy
    • The “Genius Bar” – Takes on the Future of Corporate Travel Management
    • What’s Hip About Business Travel…And Why You Should Know

        Next Generation Communications & Technology

          • Cultural Considerations in Today's Traveler Decision-Making
          • Is there an App for That?
          • LinkedIn & Other Social Media for Beginners (Level I)
          • Social Media Listening Skills (Level II)
          • The Digital Generation Comes of Age
          • The 2-Minute Elevator Pitch – Matching Your Message to the Audience

            Advanced Travel Management Competencies

              • Bottom Up: The Rise of Consumer-based Technology in Corporate Business
              • Create a One-page Travel Policy in 60-minutes
              • Industry Issues That Matter
              • Managing Ancillary Fees: A Solutions Pecha Kucha
              • Mythbusters: Finding Exceptions to the Rules
              • Rewarding Strategies to Harness Traveler Buy-in

                Corporate Meetings Management

                  • Corporate Meetings Management Boot Camp
                  • Mining Your Meetings' Data

                  Do you have an idea you think we should incorporate? Do you have a speaker to recommend? E-mail Kate Farrell at [email protected] with your suggestions.

                  Education Session Descriptions, Dates, and Times

                  Sunday, April 10, 2011 4:00pm - 5:00pm

                  World Café & Reception (Invitation Only)
                  Imagine a place full of innovation and energy, where individuals with similar interests and experience from around the globe can gather to share ideas and best practices. The World Café is that place, providing a casual and intimate environment that will be sure to generate great conversations regarding issues in travel management that matter to you. Launch your conference experience while you enrich your knowledge!

                  Monday, April 11, 2011 11:30am – 12:30pm

                  M101 LinkedIn & Other Social Media for Beginners (Level I)
                  This session is for those who want to move beyond using LinkedIn as a 21st century rolodex. Explore the use of social media applications in the business environment and reposition your online presence.

                  Moderator:
                  Catherine Keane, Business Travel ConnecXion/New Media
                  American Express Business Travel
                  Presenters:
                  Terry LaRock, Group Manager, LinkedIn
                  Rana Walker, Public Relations, Marketing Manager, AirPlus International, Inc.
                  M102 Rewarding Strategies to Harness Traveler Buy-in
                  Travel programs have begun applying scoring schemes to influence travelers’ decision-making processes. Is there opportunity to go to the next step and integrate social gaming concepts to reward travelers for preferred behaviors? Discover the carrots (instead of sticks) companies are using and determine whether this approach may work within your corporate culture.
                  Moderator:
                  Kathy Bearden, Consultant, Sales Strategist, K Bearden & Associates, Inc.
                  Presenters:
                  Evan Konwiser, Co-Founder, FlightCaster
                  Tom Ruesink, Principal, Ruesink Group
                  Compliments of:

                  M103 Industry Issues That Matter - Session has reached maximum attendee capacity

                  Delve behind the headlines of regulatory changes and merger news to reveal the impact these issues may have on business travel. Choose your Top 4 topics of interest and gain insights and understanding through small-group discussions with subject matter experts.
                  Moderator:
                  Bruce Finch, Director, Global Travel & Workplace Sustainability Programs, AutoDesk

                  Presenters:

                  Glenn Gruber, Assistant Vice President, Market Development
                  Travel Technologies (Mobile Strategy)
                  Alex Houston, Executive Vice President, Sales, AirPlus International
                  (Credit Card Economics)
                  Prashanth Kuchibhotla, Director, Advisory Services EMEA
                  American Express Business Travel (Industry Consolidation)
                  Kevin Mitchell, Chairman, Business Travel Coalition (Distribution Transparency)

                  Douglas Quinby, Senior Director, Research, Phocuswright (ITA/Google Merger)
                  Steve Reynolds, President & CEO, The R Group (Merchandising Models)
                  Julie Thomte, Vice President, Consulting, BCD Travel (Ancillary Fees)
                  Jim Young, Executive Director, Open Axis Group, Inc. (Distribution 2.0)
                  Compliments of:

                  M104 Managing Ancillary Fees: A Solutions Pecha Kucha
                  This session will showcase strategies and solutions companies are implementing for improved identification and management of ancillary fees. The Pecha Kucha format - 20 slides advancing every 20 seconds – delivers a broad overview of market insights divided into bite-sized increments you can readily absorb in 60 minutes.

                  Moderator:
                  Kurt Knackstedt, Principal, intelligent.travel consulting
                  Presenters:
                  Cindy Heston, Manager Strategic Sourcing - Travel, WellPoint, Inc.
                  Laura Hodgkinson, Global Travel - Supplier Management, Ebay
                  Cyndi Hunter, Director, Global Accounts, United Airlines
                  Aaron Kelling, Executive Vice President, Strategic Partnerships
                  AirPlus International, Inc.
                  Ellen Trotochaud, Senior Director, Analytics - Travel Vendor Services, Concur
                  Tom Tulloch, Vice President Business Intelligence and Consulting Services
                  Data Services Organization, TRX

                  M105 Cultural Considerations in Today's Traveler Decision-Making
                  Companies can set competitive travel budgets, benchmark contracted prices, and establish clear policies, but they have to be sensitive to local cultural differences to change employee traveler behavior and beliefs to achieve the optimal return on travel – or travel alternative – investments. Come to this session to review timely global research on diverse employee connection practices in North America, Europe, and Asia and discuss the successful demand management initiatives that work differently worldwide.

                  Facilitator:
                  Christa Degnan Manning, Director, eXpert insights Research and Business
                  Intelligence Global Advisory Services, American Express Business Travel
                  Panelists:
                  Mary Bastrentaz, Senior Director - Global Travel & Events, Accenture
                  Judy Bauer, Global Travel Director, Global Sourcing & Procurement, Marsh & McLennan Companies
                  Pascal Struyve, Global Travel Fleet & Meeting Services Director, Ingersoll-Rand

                  Compliments of:

                  Monday, April 11, 2011 3:15pm – 4:15pm

                  M201 Social Media Listening Skills (Level II)
                  Social networking tools enable travelers to share experiences and information, giving them more power to influence the procurement of their preferred programs. Examine how savvy travel managers are optimizing social media for real-time feedback and knowledge exchange that is taking their programs to the next level.

                  Presenters:
                  Michelle DeCosta, Global Travel Manager, Sapient
                  Billie Edington, Social Experience Team, Sapient
                  Compliments of:

                  M202 Are You Mining Your Meetings' Data?
                  Meetings’ data is available from various sources throughout the meeting lifecycle, but few companies are mining that intelligence to identify and influence cost-saving behaviors. Discover leading practices to consistently capture meaningful data to minimize program leakage and optimize policy compliance.

                  Moderator:

                  Tom Ruesink, Principal, Ruesink Group

                  Presenters:
                  Craig Anderson, Manager, Business Travel, ABB, Inc.
                  Madlyn Caliri, Director, Global Procurement, Reed Elsevier, Inc.
                  Kimberly Meyer, Meetings Analytics, IMEX America
                  Leonora Valvo, CEO, etouches
                  M203 The "Genius Bar" Takes on the Future of Corporate Travel
                  A panel of young business travel “geniuses” will engage in an open exchange about their visions of how travel will be bought, managed and measured based on new trends in the marketplace that suggest that the reinvention of managed business travel is at our doorstep.

                  Moderator:

                  Kurt Knackstedt, Principal, intelligent.travel consulting

                  Geniuses:
                  Christine Dohmen, IT Manager, Short's Travel Management
                  Tim Gordon, Head of Travel, Royal Bank of Scotland
                  Evan Konwiser, Co-Founder, FlightCaster
                  Karoline Mayr, Director, Global Travel Procurement, Deltek
                  Miriam Moscovici, Strategic Marketing & Technology Planning, BCD Travel
                  Paul Wiley, Vice President, Product, Partnership and Strategy, GetThere
                  Compliments of:

                  M204 Mythbusters: Finding Exceptions to the Rules
                  Do you know myths about business travel that have been “busted”? This session will reveal to the curious the industry tenets that have been debunked, deflated, and discredited.

                  Moderator:
                  Florian Tinnus, Head of Business Development, Corporations, Amadeus
                  Presenters:
                  Lori Benson, Senior Strategic Sourcing Director, Ernst & Young
                  Rich Gomez, Associate Director, GBS Purchases, Procter & Gamble
                  Mark Hollyhead, Senior Vice President, Egencia Americas, Egencia
                  Dave Kilduff, Senior Vice President, Partnership Travel Consulting, LLC
                  Anil Punyapu, Vice President, Strategic Meetings Management, Cvent, Inc.
                  Compliments of:

                  M205 Bottom Up: The Rise of Consumer-based Technology in Corporate Business -                   Session has reached maximum attendee capacity
                  With the explosion of mobile apps our industry’s “bottom up” direction in the adaptation of new technologies to business has emotionalizing how we conduct business. This session will demonstrate how our own personal use and reliance on new mobile technology is transforming and shaping corporate products while making new inroads in the workplace. Learn how the new generation of mobile technology is driving efficiencies, accelerating the pace of business and connecting us all globally.
                  Presenter:
                  Julie Lubell, Vice President, Citi Global Commercial Cards
                  Compliments of:

                  Tuesday, April 12, 2011 11:15am – 12:30pm

                  T101 Duty of Care Update
                  While last year’s ash cloud caused a two week disruption to the travel industry it also provided a “trial by ash cloud” of corporate duty of care preparations and planning. The experience quickly exposed the gray areas that had not been previously considered and left many organizations without clear direction on what to do next to help their stranded travelers.

                  • Attendees will benchmark their duty of care planning with other organizations
                  • Identify best practices
                  • Learn how to position their duty of care role in light of the most recent and unexpected travel disruptions
                  Moderator:
                  Suzanne Garber, COO, International SOS Assistance
                  Presenters:
                  Michelle DeCosta, Global Travel Manager, Sapient

                  Stacey MacAlister, Managing Director, Sales and Client Management
                  North America Corporate Division, JTB Americas Corporate Headquarters
                  Compliments of:
                  T102 Switch: How To Change Things When Change Is Not Easy
                  Using innovative behavior modification concepts, attendees will work collaboratively to manage real-life scenarios with the objective to implement and influence acceptance to change.
                  Facilitators:
                  Kathy Bearden, Consultant, Sales Strategist, K Bearden & Associates, Inc.

                  Karoline Mayr, Director, Global Travel Procurement, Deltek

                  T103 New KPIs for a New Decade - Session has reached maximum attendee capacity
                  Are you translating program data into meaningful and actionable information that clearly reflects the performance of your organization's travel program and the shifting goals of your organization? Through this workshop session, attendees will identify new KPIs that reflect the changing travel landscape and emerging business paradigms.

                  Moderator:

                  Michael Cox, Founder & Managing Partner, Loyalty Curve Consulting

                  Panel:
                  Stephen Bertolami, Vice President, Global Procurement and Real Estate, Sapient
                  Ryder Daniels, CEO, Capsaicin LLC

                  Sal Sheusi, Senior Vice President, Global Head of Travel Technology, Citi

                  Compliments of:

                  T104 The Digital Generation Comes of Age
                  New York Times technology columnist David Pogue takes a thoughtful, funny look at the tidal wave that will hit as the digital generation enters prime time - what we'll gain, what we'll lose, and which beliefs will shift into something we've never seen before.

                  Presenter:
                  David Pogue, Personal Technology Columnist, The New York Times
                  T105 Is there an App for That?
                  The proliferation of travel applications for mobile devices can be overwhelming. This is your opportunity to quickly grasp an understanding of the apps your travelers are already using. Following brief presentations attendees can question presenters to learn more about applications that facilitate program management and provide travelers with enhanced trip experiences.

                  Moderator:

                  Frank Petito, President, Orbitz for Business

                  Presenters:

                  Paul Cebulak, Senior Sales Manager, Yelp
                  Tony D'Astolfo, Senior Vice President, Travel Services, Rearden Commerce
                  Chris Froelich, Vice President - Client Development, Dinova

                  Thomas Marks, Product Marketing Director, TripIt

                  Will Pinnell, Director of Mobile Strategy, Sabre Holdings
                  Julie Risgin, Solutions Consultant, Concur
                  Johnny Thorsen, Co-founder, CEO, ConTgo
                  Sean Worker, CEO, BridgeStreet


                  Compliments of:

                  Tuesday, April 12, 2011 2:00pm – 3:00pm

                  T201 The 2-Minute Elevator Pitch: Matching Your Message to the Audience
                  Using “elevator vignettes” with key stakeholders – i.e., your CFO, a disgruntled traveler, an underperforming supplier, and more - this session will demonstrate examples of impactful communication in concise and effective formats that match your message to your audience.

                  Presenters:

                  Andy Menkes, CEO, Partnership Consulting
                  Angela Naegele, Vice President, Global Procurement, Reed Elsevier, Inc.
                  T202 Create a One-page Travel Policy in 60 Minutes
                  Has your travel policy become an unwieldy, ever-changing compilation of DOs and DON’Ts that few travelers can follow? This interactive session will reveal results of a recent survey on policies and their effectiveness as well as tap into the insights experiences of panel from leading global organizations.

                  Moderator:

                  Greeley Koch, Director, Strategic Development, Acquis Consulting

                  Panelists:
                  Geert Behets, Director, Global Travel Management, Global Sourcing & Contracting
                  Travel, Fleet, and Meeting & Congresses, UCB
                  Debbie Gittinger, Global Travel Service Manager, Procter & Gamble
                  Rachel Pearson, Procurement Director, Meetings Events & Travel, Pfizer
                  Compliments of:
                  T203 Corporate Meetings Management Boot Camp
                  Whether your company has made the decision to in-source a previously outsourced meetings program or you have recently assumed responsibility for a strategic meetings management program, this session will focus on the essentials for a successful meetings program.
                  Moderator:
                  Debi Scholar, President, Scholar Consulting
                  Presenters:
                  Jennifer Harper, Meetings Commodity Manager, Intel
                  Karen Lynch, CMP, Global Meetings & Travel, Johnson Controls
                  Kristen Smith, Senior Buyer, Travel & Events, Boston Beer Company
                  Compliments of:

                  T204 Experience the World of Global Business Travel Management - ACTE's Around the World in 80 Hours Initiative
                  Launching September 2011, ACTE’s Around the World in 80 Hours programme is a certified, hands-on, global immersion training and development programme focused exclusively on global business travel management. Travel professionals will gain unmatched market knowledge within select cities and regions via a customized itinerary that includes as many destinations as schedules allow. Join ACTE staff during this informal discussion to hear more and contribute your ideas.

                  Compliments of:

                  T205 What’s Hip About Business Travel…And Why You Should Know
                  Travel suppliers and service providers—enabled by emerging technologies--are deeply engaged with transforming their products and services to match the perspectives, expectations and demands of the Gen Y and X populations that increase their representation among corporate road warriors population every day. Savvy travel service providers are capitalizing on the needs and wants of a new generation of business travelers in creating hip travel experiences that may represent opportunities for new relationships with corporate travel programmes.

                  Moderator:

                  Kathy Bearden, Consultant, Sales Strategist, K Bearden & Associates, Inc.

                  Panelist:

                  Claire Blades, Global Travel Manager, Symantec Corporation
                  Jason Cohen, Regional Director of Sales, Sofitel

                  Lynn Randall, Managing Director, Consulting Services, Maritz
                  Andrew Wilson, Vice President, Sales & Distribution, Porter Airlines, Inc.