Education Breakout Sessions
9:00 AM - Corporate Air Travel: The Love/Breakup Letter Exercise (Buyers Only)
As Corporate Travel Managers, we have relationships with many brands and suppliers. There are some aspects of these relationships that we love, appreciate and come to rely on. And there are some aspects (let’s be honest), we detest and do whatever it takes to avoid them. Air spend is generally the biggest expenditure in any travel program. Writing a letter is a perfect way to tap into the emotional connections we have with our air travel suppliers and find way to promote their best attributes or fix the features that are broken. Join us for this first of a kind session at an ACTE event and use this as an opportunity to influence the future of corporate air travel.
11:15 AM - Meet the Modern Business Traveler
Hear a panel of business travelers discuss their emotions, desires and habits so that both their companies and travel industry suppliers can understand and appreciate them. Topics like work-life balance, company benefits, technology, and safety concerns will be addressed.
Marcey Rader, Founder, Work Well. Play More!®
Bob Langley, Corporate Travel Planner, C&J Industries
Mallory O’Connor, Director of Healthcare Policy, Biotechnology Innovation Organization
11:15 AM - Personalization in Corporate Travel: Lessons Learned from the Consumer World
Netflix and Amazon are experts at understanding individual preferences, both explicit and inferred. With this knowledge, personalization becomes a crucial element in corporate travel, saving both time and money which makes for both happy travelers and happy travel managers.
Jeff Lawlor, Vice President Data Analytics, American Express Global Business Travel
2:00 PM - Traveler Safety Training: One Size Does Not Fit All
Recent research conducted by ACTE revealed that 49% of travel managers don’t provide traveler safety training. Attendees will debate and discuss the challenges and practical solutions to providing this type of training. No pitches, no PowerPoint, no formal presentation- just an open exchange of ideas and opinions related to:
- What are the barriers to providing traveler safety training?
- What are the different types of traveler safety training available
- What type of training can be managed internally and when is it best to outsource this function
- What are other ways to share traveler safety information and tips that don’t fit the conventional idea of “training”
Sarah Elizabeth Schmidt, Facilitator, Frontier Academy
2:00 PM - As Traveler Needs Evolve, So Must Your Payment Strategy
The modern business traveler wants an easy and efficient experience. Many of these travelers are tech-savvy. Some can’t qualify for a corporate card or don’t want a credit card. Some want to be able to pay using alternative forms of payments or using an app. During this session, a variety of payment and expense solutions that are traveler centric, efficient and cost effective will be discussed.
Tom Cunningham, VP Business Development, UATP
3:00 PM - What Would You Do? Taking the Initiative on Duty of Care and Travel Risk Management
According to recent ACTE research, modern business traveler anxieties about personal safety continue to grow. Taking the initiative on duty of care and travel risk management gives travel managers a prime opportunity to demonstrate leadership. Join your peers in round table conversations as you are presented with real-life travel scenarios. Share ideas and solutions to ensure your organization is well-positioned to efficiently and effectively manage situations related to severe weather events, terrorism, health/medical emergencies, to name a few.