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Plenary Sessions
Wednesday, 23 October| 15:45 - 17:15

Innovation Element Presentation - Present and Future Technology for an Experiential Attendee Journey
Sponsored by: CWT Meetings & Events
This presentation will provide insights on current and future trends and touch on how the rapidly changing world of technology is and will impact the meetings and events and travel industries. From artificial intelligence through to robots, discover how these technologies are delighting travellers and attendees in an experiential society.

Speaker:
Derek Sharp, SVP and Managing Director- Meetings & Events, CWT


Pulling Back the Covers – Finding the Best Lodging Strategy for Your Programme
With all the distraction of an evolving air sector, are we underestimating the simultaneous changes occurring in the lodging sector and its impact on our travel programmes? The multiple options for your travellers to access content, along with multiple suppliers competing for your business, is enough to keep any travel manager up at night. Join us as we “pull back the covers” on some key players in the hotel space while they debate the various sourcing, booking and cost-savings options available so you can decide once and for all what to consider as you set your future lodging strategy.

Moderator:
Paul Tilstone, Managing Partner, FESTIVE ROAD

Panellists:
Peter Grover, Managing Director, EMEA, TripBam
Laura Kusto, Sr Director, Hotel Solutions, BCD Travel
Jason Long, SVP Global Business Development, HRS
Michael Simon, Senior Director Distribution, Europe, Marriott International, Inc. 

*Additional panellists will be announced shortly!

Thursday, 24 October| 9:00 - 10:00

Finding a Path Through Fragmented Corporate Travel Content
Corporate Lodging Forum Session
Co-developed with: HRS
The world of corporate travel continues to be increasingly complex and fragmented. Factors contributing to fragmentation include multiple GDS’, supplier direct and 3rd party content. Thus, few travel managers are successfully able to implement their travel and lodging strategy in their local offices. In this session:
Learn how technology, including API integrations can help solve the fragmentation puzzle
Participate in Pulse Check Polls on strategy
Gain additional perspectives from a panel of experts


Speakers:
Derek Ho, Regional VP, Global Sales Asia, Japan Airlines
Greeley Koch, Vice President, HRS
Tobias Ragge, CEO, HRS
Cathy Sharpe, Director, Global T&E, ITW & ACTE Board of Directors

Thursday, 24 October | 16:15 - 17:00

Operations Element Presentation: Digital Payment Transformation
Format: Presentation
Sponsored by: American Express
The digital transformation of the end-to-end travel experience has revolutionised the industry. However, day-to-day business operations of a travel programme haven’t always been able to keep up with the rapid pace of change. Efficiencies have been replaced with manual complexities and finance operations do not always support overall corporate strategies which can have a trickle-down effect that can negatively impact travellers. Join this presentation to learn the latest evolution of payment & expense strategies, as well as predictions for the future outlook of the traveller experience.

Speaker:
Dion Beekman, Director, International Account Development, American Express

Special Report! Results from the Buyer/Supplier Only Workshops: Turning Obstacles into Opportunities
Format: Panel Discussion
In order for the industry to truly innovate, buyers and suppliers can’t just pay lip service to changes that need to be made but instead, need to actually collaborate. Join us for a report out from the Monday afternoon buyer workshop where attendees can share their challenges and productively channel that frustration into an exercise intended to illuminate their pain points as well as identify commonalities. Additionally, they have the opportunity to identify how they are willing to partner with others to help move the industry forward. Supplier representatives will have an opportunity to respond to this industry “playbook” and ideally, publicly commit to addressing the pain points identified in a meaningful way. This exercise was conducted at the ACTE Chicago Global Summit and will be repeated at the Montreal Global Summit and a status report will be presented at the ACTE Global Summit in New York City in 2020.


Moderator:
Scott Wayne, Co-Founder/Partner, Envoy Intelligence

Panellists:
Yael Altman, Travel Consultant, Travecor
Geert Behets, Head of Global Travel, Meetings & Fleet Management, UCB
Grazia Maria Giordano, Consultant, graziamariagiordano.com
Mark O’Brien, Vice President – Global Business Development, BCD Travel
Susan Shaid-Kedson, Global Account Director – Business Travel, Accor
Friday, 25 October| 9:00 - 10:00

Keynote Presentation: Breaking Free - How Newer Technologies Are Helping Travel Leaders Get Ahead in the Race for Personalisation
Industries around the world have to date been confined by legacy systems and supply chain controls limiting their ability to embrace technological innovation. In many cases, the technology of today is not that of tomorrow but travel leaders, through no fault of their own, are locked in the confines of the supply chain and the legacy systems that facilitate it.
At a time where much smaller, agile vendors are launching technologies that drive greater efficiencies and superior user experiences at lower cost, what are the different solutions disrupting the market and the merits of using them? This session will explore how technologies such as blockchain and customer relationship management systems are enabling Travel Managers to gain greater freedom in building personalised programmes and in turn. drive better supplier engagement.

Keynote Speaker:
Manoj Ganapathy, Entrepreneur & CEO SalesTrip

Travel Programme Leader Presentation: Redefining Care at the Intersection of Technology & Human Touch
Sponsored by: American Express Global Business Travel
A defining trait of a successful leader is how they care for their team and their organisation, as well as for their own values and beliefs. As an industry, our one common stakeholder is the traveller. Today’s traveller expects a seamless experience, safe in the knowledge that you have their back at every step of the way. Caring for our travellers means being right where they are, across all communication channels – and they expect a perfect blend of confident self-service with expert human advice and facilitation. With these expectations, we find ourselves moving beyond the offline/online paradigm, to ubiquitous booking and digital care – with a sweeping impact on the way the traveller interacts with their programmes, and therefore how these programmes are created, facilitated, and optimised. In this session we will explore how technology is shaping the leading edge of capabilities – and merging with human support to truly transform our industry.

Speaker:
Evan Konwiser, VP Product Strategy & Marketing, American Express Global Business Travel

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