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Wednesday, 23 October | 11:00 - 12:15
 
Pre-Summit Workshop: How to Navigate the World of Travel Management
Format: Workshop
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? Or, would you like to brush up your general travel management knowledge? This workshop is designed to explain the complex world of global travel management to industry newcomers and veterans seeking a refresher. Seasoned travel professionals will lead an interactive session to:
• Clarify the roles, interests and revenue streams for key industry stakeholders
• Talk the talk with industry definitions and travel-specific references
• Follow the end-to-end flow of the travel transaction – from content through reporting
• Understand the complexities of the industry’s biggest challenges


Speaker:
Emma De Lange, Global Travel Manager, International Baccalaureate

Education Sessions in Development

Build Your Store: Power Up Your Programme Experience with Merchandising and Traveller Engagement
In this increasingly distracting digital world, you only have seconds to get your travellers’ attention. If you lose them with an ineffective message, you lose their trust and interest in your programme. It’s time to power up your programme experience with high-impact merchandising and communication techniques. In this session you will learn how merchandising can drive programme adoption and influence how travellers buy, and understand how to build a store that will be their first choice for travel.
Co-developed with: BCD Travel

The Journey to Integrated Business Travel Management
Format: Workshop
End-to-end integration of corporate travel processes drives efficiency, improves traveller experience, and helps organisations create best-in-class travel programmes.  Recent research explored how far travel managers are in their journey towards a fully integrated travel programme.  This session gives YOU, the travel manager, an opportunity to engage in a round-table exercise with your industry peers exploring key success factors:
• Demonstrate leadership within the organisation
• Rally support from your internal stakeholders and external providers
• Drive changes that win real benefits for the programme, travellers and business.

Co-developed with: American Express Global Business Travel

Payment Trends and Best Practices in Corporate Travel
Format: Presentation/Panel Discussion
Recent ACTE Research, underwritten by Mastercard, explores what payment solutions are currently being used for corporate travel, as well as emerging payment solution options. Findings reveal there is not one type of payment solution that works for all travel programmes. In this session, you will:
• Hear from industry leaders about best use cases for various payment types;
• Hear what works from the perspective of different buyers and end users; and
• Have an opportunity to share your voice on which payment solution works best for your programme.

Co-developed with: MasterCard


Leading Change Within Your Organisation
Corporate Lodging Forum Session
Effective travel programme leaders are those that align the corporate travel programme with the strategic direction of the company. This is achieved by engaging with and effectively communicating the importance of a strong travel programme with senior leadership and other internal stakeholders to support and drive needed change. Knowledge of cultural and business diversity is also a skill needed within the Asia region. Utilizing early findings from a current ACTE Research project in collaboration with HRS, this session will give you an opportunity to build, present and receive immediate feedback on a case for change within your travel programme.
Co-developed with: HRS
 
How to Get the Best Hotel Rate? Answer: The Data-driven Programme
Corporate Lodging Forum Session
Format: Panel Presentation

To get the best rate, you not only need to source wisely, you need to make sure your negotiated rate is available to your travellers. A lot can happen from when you sign a contract and when your traveller goes to book that rate. Buyers are, rightfully so, skeptical of rate loading and rate availability, coupled with inconsistent data from many sources on tracking rates. This session will focus on:
• How to better utilise data in your lodging programme to make sure you are negotiating a good rate;
• Having that rate loaded properly; and
• Having that rate honoured by the hotel when the traveller goes to make a booking.
Co-developed with: HRS
 
Traveller Tribes - How to Meet the Needs of Different Traveller Types
“In order to be irreplaceable one must always be different” – Once spoken by fashion icon Coco Chanel can nowadays be adapted to the modern business traveller. For many years it was common practice to treat one traveller like the other, but not all are alike and there are now ways to take the individuality of every employee on the road into account. In this session you will:
• Understand how to profile traveller types and why it is important;
• Find out what tribes you are working with; and
• Discover 5 different model traveller types and expert tips for dealing with them.

 Co-developed with: CWT
 
Travel Management Governance – It’s All About People And Organisational Design!
We will introduce the concept of governance by exploring why it is important for travel managers to lead successful programmes and the relevance in helping organisational design. The topic can be applied to companies and programmes of all sizes and will use data from a variety of national/mid-market up to global programmes, to show patterns and key differences between programme sizes, industries etc. In this session you will:
• Discover the different types of governance in place;
• Discuss which department should be in charge of travel, the optimal team size and where should it be located; and
• Understand the profiles, qualifications and skills required within modern successful travel teams – and the case for in-sourcing vs. outsourcing.

Co-developed with: CWT

The Data You Need and How to Use it in an Integrated Travel and Meetings Programme

Looking holistically across your sourcing data has its benefits. You get a clearer picture of your true interactions with hotel chains and an accurate view of total travel to certain areas. Now what? To effectively leverage your group and transient programme together, what data do you really need? And how do you use it?
This session will take you to the next level by walking you through the data components that are truly valuable in an integrated travel and meetings programme.

• Understand the value of integrating travel and meetings management;
• Outline key data points to help you leverage your negotiations;
• Learn the next steps to take action at your organisation.

Co-developed with: Cvent

Speaker:
Jean Squires, Senior Principal Account Manager, Enterprise Solutions, Cvent


Buyer Only Workshop - The Life of the Corporate Travel Buyer: Turning Obstacles into Opportunities
Format: Workshop
Join us for this first-of-a-kind, buyer only session. This session is designed to acknowledge the frustration felt amongst travel buyers and productively channel that frustration into an exercise that can help illuminate your pain points as well as identify commonalities across regions and travel programme scope, size and spend. Additionally, you will have the opportunity to identify how you are willing to partner with others in the industry to work towards moving the industry forward. A summary document will be created and a panel of your peers will present the overarching themes to the entire summit audience from the main stage on the following day and challenge suppliers to innovate based on the needs identified. Supplier representatives will then have an opportunity to respond to this industry “playbook” and ideally, publicly commit to addressing the pain points identified in a meaningful way. This exercise was introduced at the ACTE Chicago and Macau Global Summits and will be repeated at the Montreal Global Summit later this year. A status report will be presented at the ACTE Global Summit in New York City in 2020.
Note: This session is open to direct corporate travel buyers only. Please note that any outsourced travel managers that receive compensation from a travel management company or other similar supplier companies will not be permitted to attend.

The Future of Business Travel is... Human
Increased awareness of our traveller and delegate well-being continues to be of importance, and we need to make sure that our teams are equipped to support each other as well as our customers. Business travellers and delegates can feel stressed, overwhelmed and under a lot of pressure. This can lead to an unhealthy lifestyle, tiredness or a general lack of confidence - all common factors that are related to poor mental health. No business can afford to ignore this issue. If you’ve got an ineffective workforce due to lack of mental health support, they won’t perform to the best of their ability. We all need to focus on building a healthy organisation with healthy employees – and that means healthy minds as much as healthy bodies. This session will provide valuable insight on this important issue.

Speaker:
Matthew Holman, Owner, Simpila Healthy Solutions


Reducing Your Programme’s Carbon Footprint
Are you striving to make your travel programme climate neutral? Insight is the first step to a more sustainable business travel policy. The session will review the actual effects of avoiding, changing and greening your business travel as well as provide advice on how to make and implement these policies and get employee buy-in. The result? Less CO2 is emitted into the environment AND you lower your programme costs!

Speakers:
Marjan Verbeek, Strategic Partner Manager, Climate Neutral Group
Dennis Vilovic, Founder, TroopTravel


How to Calculate Total Cost of Travel
Booking business travel can have a negative impact on your traveller’s productivity since it can be a complicated, time consuming process. 56% of a group of travellers spend 20-40 minutes booking their trip. Submitting expenses takes even more time. How can we make these costs visible? How can we improve these processes, for the benefit of your travellers as well as for your programme’s efficiency?


Hi-tech in Action
How will AI, blockchain, machine learning, the Internet of Things and virtual reality transform travel management? Join this session to learn how these will influence traveller behaviour and how will they affect core travel management functions like sourcing, travel policies and risk reductions.
Co-developed with: CORTAS

Topics in Development

• Quality Metrics for Corporate Travel
• Facilitating a Global Product or Process Roll Out

Note: Additional topics, session descriptions and speakers coming soon! All session information is subject to change.

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