No content found

No content found

No content found

No content found

Wednesday, 23 October | 11:00 - 12:15
Pre-Summit Workshop: How to Navigate the World of Travel Management
Format: Workshop
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? Or, would you like to brush up your general travel management knowledge? This workshop is designed to explain the complex world of global travel management to industry newcomers and veterans seeking a refresher. Seasoned travel professionals will lead an interactive session to:
• Clarify the roles, interests and revenue streams for key industry stakeholders
• Talk the talk with industry definitions and travel-specific references
• Follow the end-to-end flow of the travel transaction – from content through reporting
• Understand the complexities of the industry’s biggest challenges


Speakers:
Emma De Lange, Global Travel Manager, International Baccalaureate
Yvonne Moya, Director Global Travel Transformation, Randstad N.V


Wednesday, 23 October | 13:30 - 15:15
Buyer Only Workshop - The Life of the Corporate Travel Buyer: Turning Obstacles into Opportunities
Format: Workshop
Join us for this first-of-a-kind, buyer only session. This session is designed to acknowledge the frustration felt amongst corporate travel buyers and productively channel that frustration into an exercise that can help illuminate pain points as well as identify commonalities across regions and travel programme scope, size and spend. A concurrent supplier only session is scheduled for supplier attendees to participate in the same exercise. Participants will have the opportunity to identify how they are willing to partner with travel suppliers to work towards moving the industry forward. A summary document will be created and a select group of buyers will present the overarching themes to the entire summit audience during the plenary session the following day and will engage in dialogue with supplier representatives to innovate based on the needs identified and to respond to this industry “playbook” and ideally, publicly commit to addressing the pain points identified in a meaningful way. This exercise was introduced at the ACTE Chicago Summit and will be repeated at the ACTE Global Summit in Montreal. A status report will be presented at the ACTE Global Summit in New York City in 2020.
Note: This session is open to direct corporate travel buyers only. Please note that any outsourced travel managers that receive compensation from a travel management company or other similar supplier companies will not be permitted to attend.

Speakers:
Yael Altman, Travel Consultant, Travecor

Claire O’Keefe, Associate/Event Producer, Envoy Intelligence 
Scott Wayne, Co-Founder/Partner, Envoy Intelligence

Supplier Only Workshop - The Life of the Corporate Travel Supplier: Turning Obstacles into Opportunities
Format: Workshop

Join us for this first-of-a-kind, supplier only session. This session is designed to acknowledge the frustration felt amongst corporate travel suppliers and productively channel that frustration into an exercise that can help illuminate pain points as well as identify commonalities across the industry, regardless of service or product offered. A concurrent buyer only session is scheduled for buyer attendees to participate in the same exercise. Participants will have the opportunity to identify how they are willing to partner with travel buyers to work towards moving the industry forward. A summary document will be created and a select group of suppliers will present the overarching themes to the entire summit audience during the plenary session the following day and engage in dialogue with buyer representatives to innovate based on the needs identified and to respond to this industry “playbook” and ideally, publicly commit to addressing the pain points identified in a meaningful way. This exercise was introduced at the ACTE Chicago Summit and will be repeated at the ACTE Global Summit in Montreal. A status report will be presented at the ACTE Global Summit in New York City in 2020.

Speakers:
Grazia Maria Giordano, Consultant, graziamariagiordano.com
Katharina Navarro, Global Travel Manager, Capgemini
Susan Shaid-Kedson, Global Account Director – Business Travel, Accor



Thursday, 24 October | 11:00 - 12:00
Perception vs Reality: A Look at the Future of Travel Management (11:00 - 11:30)
Format: Presentation
Co-developed with: Turkish Airlines

This session, based on recent ACTE research underwritten by Turkish Airlines will review the misalignment between Travel Buyers and TMCs on topics such as:
• Traveller frustrations with booking travel;
• Satisfaction with current booking systems; and
• Booking feature importance.
Additionally, this session will serve as an opportunity to review why this misalignment exists and how travel buyers, TMCs and other key suppliers such as airlines, can work together to better meet the needs of today’s corporate travellers.

Speaker:
Cengiz Inceosman, General Manager, The Netherlands, Turkish Airlines


Traveller Tribes - How to Meet the Needs of Different Traveller Types (11:00 - 11:30)
Co-developed with: CWT
“In order to be irreplaceable one must always be different” – Once spoken by fashion icon Coco Chanel can nowadays be adapted to the modern business traveller. For many years it was common practice to treat one traveller like the other, but not all are alike and there are now ways to take the individuality of every employee on the road into account. In this session you will:
• Understand how to profile traveller types and why it is important;
• Find out what tribes you are working with; and
• Discover 5 different model traveller types and expert tips for dealing with them.


Speaker:
Jan Latenstein, Vice President Sales & Client Management Multinational, EMEA, CWT


Hotel Market Dynamics - An Industry Perspective
Corporate Lodging Forum Session
Format: Presentation
Co-developed with: HRS

Hotel chain consolidation and new lodging entrants have impacted the business travel programme. Corporate travel managers and hotel companies need more insights today so that better business outcomes can be achieved. This industry perspective will explore the market dynamics of different hotel distribution models and reveal insights that create opportunities for both corporate managers and hotel companies to achieve mutual benefits.

Speaker:
Rob Hornman, Senior Vice President of EMEA, HRS


The Journey to Integrated Travel Management
Format: Workshop
Co-developed with: American Express Global Business Travel
End-to-end integration of corporate travel processes drives efficiency, improves traveller experience, and helps organisations create best-in-class travel programmes. Recent research explored how far travel managers are in their journey towards a fully integrated travel programme. This session gives YOU, the travel manager, an opportunity to engage in a round-table exercise with your industry peers exploring key success factors:
• Demonstrate leadership within the organisation
• 
Rally support from your internal stakeholders and external providers
• Drive changes that win real benefits for the programme, travellers and business.

Thursday, 24 October | 13:00 - 14:00
Payment Trends and Best Practices in Corporate Travel
Format: Presentation/Panel Discussion
Co-developed with: MasterCard
Recent ACTE Research, underwritten by Mastercard, explores what payment solutions are currently being used for corporate travel, as well as emerging payment solution options. Findings reveal there is not one type of payment solution that works for all travel programmes. In this session, you will:
• Hear from industry leaders about best use cases for various payment types;
• Hear what works from the perspective of different buyers and end users; and
• Have an opportunity to share your voice on which payment solution works best for your programme.

Speakers:
Heather Miller, Community Engagement Manager, NAPCP  
Gloria Senescall
, Director, Product Management – Europe, Mastercard


[NDC: loaded] - Looking at the Future Travel Programme – The Big Brainstorming Session (13:00 - 14:15)
Format: Presentation/Workshop
New Distribution Capability (NDC) has gained serious momentum. Tangible examples are beginning to emerge. In this two-part, interactive session you will first hear insights, created by the IATA Travel Manager Advisory Group (TMAG), into the short-term and long-term changes needed for the future travel programme in a new distribution landscape. In part two, you will add your two cents and reflect back on the developments needed from both an airline and a technology perspective to bring value to the buyers and intermediaries to meet the needs of all parties. You will help shape the NDC landscape as the output will then be presented back to the airlines by ACTE. 
Note: This is a 75 minute session

Speakers:
Mohit Chandiramani, Director, Global Transportation Supply, Egencia
Aurélie Krau
, Consultant, FESTIVE ROAD
Diane Lundeen Smith, Global Travel Sourcing Manager, Microsoft
Roberto Mamone, General Manager, Sales, The Netherlands, Lufthansa Group
Pascal Struyve, Global Travel Fleet & Meeting Services Director, Ingersoll Rand


Getting The Best Hotel Rate: A Strong Sourcing Programme
Corporate Lodging Forum Session
Format: Panel Presentation
Co-developed with: HRS
To get the best preferred hotel rates, you need to start with a strong sourcing strategy determined by a complete data analysis. Sourcing wisely is the first step followed by making sure your negotiated rates are available to your travellers. Walk away with:
• Best practices from travel managers who have developed sourcing strategies that optimize the hotel RFP process; and
• Specific examples of how companies are making sure the best rates are presented to their business travellers.

Speakers:
Eric Bailey, Global Director of Travel, Microsoft
Greeley Koch, Vice President, HRS



Thursday, 24 October | 15:00 - 16:00
The Data You Need and How to Use it in an Integrated Travel and Meetings Programme (15:00 - 15:30)
Co-developed with: Cvent
Looking holistically across your sourcing data has its benefits. You get a clearer picture of your true interactions with hotel chains and an accurate view of total travel to certain areas. Now what? To effectively leverage your group and transient programme together, what data do you really need? And how do you use it?
This session will take you to the next level by walking you through the data components that are truly valuable in an integrated travel and meetings programme.

• Understand the value of integrating travel and meetings management;
• Outline key data points to help you leverage your negotiations;
• Learn the next steps to take action at your organisation.


Speaker:
Jean Squires, Senior Principal Account Manager, Enterprise Solutions, Cvent


Using Technology to Reduce Lodging Costs and Increase Traveller Satisfaction
Corporate Lodging Forum Session
Co-developed with: HRS
Now it's time to connect all the pieces and bring the best hotel rates to your travellers at the first click through enhanced technology. You can now provide your business travellers with a consumer experience when booking hotels through any channel: mobile, online booking tool and offline. Technology today allows you to have bookings monitored for continuous rate review. This session will provide you with new ideas to:
• Increase savings; 
• Reduce costs; and 
• Enhance the traveller experience.

Speakers:
Thomas de Bruijn, Sales Director Western Europe, Middle East & Africa, Amadeus IT Group
Sonja Klasen, Director Product Development - Growth Projects, HRS
Greeley Koch, Vice President, HRS
Jeroen van Velzen, CEO, Roadmap

 
Build Your Store: Power Up Your Programme Experience with Merchandising and Traveller Engagement
Co-developed with: BCD Travel
In this increasingly distracting digital world, you only have seconds to get your travellers’ attention. If you lose them with an ineffective message, you lose their trust and interest in your programme. It’s time to power up your programme experience with high-impact merchandising and communication techniques. In this session you will learn how merchandising can drive programme adoption and influence how travellers buy, and understand how to build a store that will be their first choice for travel.

Speaker:
Shelley Fletcher-Bryant, Managing Consultant, Advito



Friday, 25 October | 11:00 - 12:00

Travel Management Governance – It’s All About People And Organisational Design! (11:30 - 12:00)
Co-developed with: CWT
We will introduce the concept of governance by exploring why it is important for travel managers to lead successful programmes and the relevance in helping organisational design. The topic can be applied to companies and programmes of all sizes and will use data from a variety of national/mid-market up to global programmes, to show patterns and key differences between programme sizes, industries etc. In this session you will:
• Discover the different types of governance in place;
• Discuss which department should be in charge of travel, the optimal team size and where should it be located; and
• Understand the profiles, qualifications and skills required within modern successful travel teams – and the case for in-sourcing vs. outsourcing.


Best Practices to Automate Your Travel Management in a Global Roll-Out (11:00 - 11:30)
Format: Presentation/Case Study
Co-Developed with: MobileXpense

Managing a global travel programme can be challenging as each country can come with its own set of rules and regulations. Many organisations can benefit from standardised tools, technologies and processes. However, implementing a global rollout can be daunting. This session will provide you with:
• Examples of different types of international rollouts and best practices that will help your organisation benefit from a global approach; and
• An opportunity to hear how one company evolved from a manual to a highly optimised T&E process across 16 countries and 4 continents.

Speakers:
Andrés Correa, Product Manager, MobileXpense 
Michel Weber, Manager Shared Services Centers, RECTICEL


Hi-tech in Action

Format: Panel Discussion
Co-developed with: CORTAS

How will AI, blockchain, machine learning, the Internet of Things and virtual reality transform travel management? Using case studies and success stories, this session will demonstrate: 
• How these technologies will influence traveller behaviour; and 
• How they will affect core travel management functions like sourcing, travel policies and risk reductions. 

Speakers:
Tim Godschalk, Global Travel Category Transformation Manager, AkzoNobel
Ciara Govern
, Chief Customer Officer, Trip Actions
Manon Luiting, Travel Manager, Damen Shipyards

Measuring the Quality of Your Travel Programme
Format: Presentation/Panel Discussion
Co-developed with: BCD Travel

Current metrics for measuring travel programme quality helps us assess the ‘cost’ of travel but tells us little about the ‘travel experience’. In our recent ACTE research study, in collaboration with BCD Travel, we sought insight from travel managers and leaders across the industry through several focus group sessions. In this collaborative journey, travel managers and industry experts alike shared that learning more about the travel experience is crucial. Yet, there is little agreement on how to define and measure concepts like traveller satisfaction, engagement, travel friction, and trip success rate. This session will provide you with the opportunity to: 
• Identify how other travel managers define these indicators of traveller experience
• Discuss ways to accurately measure key quality metrics
• Examine how to engage key partners and stakeholders to improve travel programme quality at your organisation



Friday, 25 October | 12:15 - 13:15
Reducing Your Programme’s Carbon Footprint (12:15 - 12:45)
Format: Fireside Chat
More and more organisations are becoming aware of their impact on the climate and strive to make their travel programme climate neutral. This session will review how to:
• Easily calculate your CO2 emission and save 15% of CO2 emission and costs on your business flights; 
• Make your overall travel programme “greener”; and
• Get employee buy-in on policy changes.

Speakers:
Marjan Verbeek, Strategic Partner Manager, Climate Neutral Group
Dennis Vilovic, Founder, TroopTravel

Future Skills Needed in Meetings and Events (12:15 - 12:45)
Format: Presentation

The meetings and events industry is changing, requiring new skill sets and adoption of new technologies for those that manage meetings and events programmes. This session will review: 
• Key skills needed to ensure the future success of your M&E programme;
• Tools and technologies that will give you the data needed for insight into your M&E spend;
• Ways to refine your M&E policy; and
• How to integrate a standard RFP.

Speaker:
Judith Huisman, Founder, Meetingselect


How to Calculate Total Cost of Travel
Format: Panel Discussion

The complicated, time consuming process of booking and expensing of business travel has a significant impact on your traveller’s productivity and can lead to traveller friction. To have a full picture of all expenses, a company must consider the hidden costs of a trip, not all of which are monetary. This session will review options to:
• Digitise and optimise this process;
• Identify how much time your travellers actually spend on booking and expense processes; and
• Reducing travel costs in a way travellers will embrace.

Speaker:
Audrey Ceuppens, Head of Uber for Business, Greater Europe, Uber BV
Note: All session information is subject to change.

No content found

No content found

No content found

No content found

No content found

No content found

No content found

No content found

No content found

No content found

No content found