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Sunday, 14 October | 15:45 - 17:15


Buyer Only Session
This session is only open to corporate travel buyers.
Join your peers for 90 minutes of networking and informal learning. This session provides the opportunity to make new and purposeful connections with your peers as well as engage in in-depth, targeted round table discussions. Choose from round table topics organised by ferris wheel spoke: fly, sleep, ground, pay, meet, support and book.
Compliments of: Turkish Airlines


Supplier Only Session: Once Upon a Time, Buyers & Suppliers Loved Each Other...
Setting the stage for a successful, long-term relationship takes more than just a sales pitch. As a corporate travel supplier, do you know what is most important to your customers and why? Do you wish you could get inside the mind of corporate travel buyers to find ways to improve your sales success by creating a long-term partnership? Succeeding in today’s business environment requires solution-focused strategies and the ability to think differently.
For the first time at an ACTE European Summit, you will have a rare opportunity to discuss these key issues and get best practice advice from two experienced, former travel buyers. You’ll also walk away with tools and techniques to apply to your existing and future customer relationships.

Speakers:
Mia Andersson, Travel Engagement Leader, FESTIVE ROAD
Manon Luiting, Travel Manager, Damen Shipyards


Monday, 15 October | 11:15 - 12:15


Nonprofits Increase Buying Power (11:15 - 11:45)
Success Series Session
*Please Note: Seating is limited to 25 attendees
Nonprofits and NGOs often have smaller budgets, resulting in less leverage when negotiating with suppliers. Several years ago, five NGO travel buyers came together to form their own association, FORE. That association has now grown to almost 30 travel buyers. One of the biggest benefits is that member’s individual travel buying power is multiplied through an organised pooled procurement structure. 
Compliments of: MobileXpense


Speaker:
Jane Bankester, GTP, GLP, CCTE, CTE, CTC, Global Travel Director, World Vision, and President, FORE


The Millennial Shift: Is Your Programme Ready?
By 2020, millennials will comprise half of the global workforce and it is forecast that they will account for almost 50% of business travel spend. The unique tastes, habits and expectations of this generation flow over into their expectations for business travel. Some of the millennial expectations include:
• Wanting to see the travel policy before accepting a job
• The desire for an on-demand consumer experience
• Different preferences in lodging/ground options and meeting locations
• The flexibility to combine work/leisure travel
• Finding work/life balance
This session will give you an opportunity to:
• Review the latest trends related to the millennial workforce
• Review your current programme and policy to identify areas of change needed to successfully meet the needs of this growing employee base while still balancing the need for cost savings.
Compliments of: UNIGLOBE Travel


Speakers:
Thami Iraqi-Houssaini, CX Project Manager, Orange
Dagmar Orths, Mobility Management,
KfW Bankengruppe
Claire Steiner, HR & Talent Professional and UK Director, GTTP

The Power of Data
Corporate Lodging Forum Session
This session will be presented in English and simultaneously translated into French.
E-commerce is the fastest growing retail market, projected to hit more than $4 trillion in sales in 2020. Mobile commerce is also rapidly growing as consumers, specifically millennial’s, expect to be able to shop and complete business transactions on their mobile devices. This first part of this session will explore how the e-commerce benefits of mobility, reachability, convenience tracking and security can be applied to the corporate travel sector. Next, we will explore online booking as more business travellers now expect the same options and treatment as leisure travellers. Additionally, they desire lodging options that meet both their personal preferences and their corporate policy. Trip planning should be quick and easy and the technologies used should provide personalised and anticipated offerings. The more we know about the travellers and their travel patterns, the more programme will be able to meet their requirements and remove all the pain of planning.

Moderator:
Carole Poillerat, Executive Director, Industry Relations and Corporate Lodging Forum, HRS

Speakers:

Axelle Lemaire, Partner, Roland Berger

Tobias Ragge,
CEO, HRS


Thank You for Flying With Us
Travellers anticipated a seamless travel experience and had great expectations of added value if they restricted their flight choices to groups of airlines, but there is debate surrounding whether these promised advantages have materialized. Join us for an innovative journey into the airline alliance world to discuss the pros and cons of such partnerships and to identify what is in the best interest for your programme and more importantly, your travellers.

Speakers:
Olivier Benoit, Global Air Practice Lead, Advito
John Boettcher, Vice President, Commercial & Membership, oneworld
Kim McDonnell, Head of Proposition, easyJet

Ruth Oren, CTE, Global Travel Manager, Lloyds Register Services Limited


Integrating Duty of Care into your Meetings & Events Programme
No one can predict what’s going to happen, and these days it’s not “if” but “when” as frequent natural disasters ad terror attacks increase the level of risk to business travellers/meeting attendees. Employees are regularly required to attend meetings that may include ad hoc recreational events put additional pressure on employers to protect their health, safety and security wherever they work, rest and play. This session will consider what a Duty of Care policy for Meetings & Events should include and address potential risk programmes may not have considered.
Compliments of: American Express Global Business Travel

Speakers:
Mathieu Bidamant, Director, Head of EMEA & APAC, Global Business Development & Strategy, American Express Meetings & Events
Xavier Carn, VP EMEA, International SOS
Yvonne Moya, Principal, FESTIVE ROAD
Cindy Van der Elst, Global Leader, Honeywell Meeting & Event Solutions and ACTE Board of Directors


Shift Your Perspective: Drive Business Results With a Better View of Data (11:15 - 11:45)
(
Learning Lab Session)
When you don’t have the full view of your travel data, you’re missing out on crucial insights on your travel programme. What is standing between you and getting 100% visibility on your TMC, credit card and expense data?
Join us at the CWT Insights Lab to find out how to consolidate your data in one place, and drive better-informed business decisions about your travel programme.

Compliments of: Carlson Wagonlit Travel

Speaker:
Geraldine Valenti, Senior Director Global Sales, CWT Solutions Group

Monday, 15 October | 13:45 - 14:15


Multi-National Programme Consolidation: Let’s Get Started!
(
Learning Lab Session)
Is it possible to consolidate your national programmes to one streamlined multi-national programme? Definitely! Client expectations and demographics have evolved, making it crucial to consolidate your travel programme. Get clearer insights to enable savings, refine your travel policy and more. We will be sharing some of our current successes, showcasing how they can help you too. Let’s get consolidating!
Compliments of: Carlson Wagonlit Travel

Speakers:
Bérénice Delrue, Senior Director Multinational Program Management EMEA, Carlson Wagonlit Travel
Annabelle Tournadre, Category Manager HR, Essilor


Monday, 15 October | 16:00 - 17:00


Applying Change Management Strategies to Your Travel Programme (16:00 - 16:30)
Success Series Session
*Please Note: Seating is limited to 25 attendees
Change management is an effective tool when making changes to systems, including those within a global travel programme. Hear how GSMA applied this approach to their programme and learn how you too can:
• Gain buy-in from internal stakeholders
• Improve booking and expense processes
• Same time and money for your programme
Compliments of: MobileXpense

Speaker:
Leigh Howell, Group Travel Manager, GSMA


Benefits of Blockchain to Corporate Travel
This session will be presented in French.
Blockchain is one of the most disruptive technologies coming to the market and it is crucial for all businesses, small or large, to understand its implications. Blockchain is expected to enable various types of collaboration in the near future which will lead to new business and operating models, as well as to completely redefine the value chain. This session will also review the benefits that blockchain is already bringing to corporate travel.
Presented in Partnership with The French Association of Travel Management/ L'Association Française du Travel Management

Les bénéfices de la Blockchain dans le Voyage d’affaires

La Blockchain est l'une des technologies les plus disruptives à venir sur le marché, il est crucial pour toutes les entreprises, petites ou grandes, de comprendre ses implications. La Blockchain devrait permettre divers types de collaboration dans un avenir proche qui mènera à de nouveaux business modèles et à redéfinir complètement la chaîne de valeur. Cette session examinera également les avantages que la blockchain apporte déjà au voyage d'affaires.
Compliments of: Choice Hotels

Speakers:
Claude Lelièvre, Region Travel Management Development | EMIA, Real Estate & Facilities | EMIA, TechnipFMC and Executive Vice President, AFTM (The French Travel Management Association)
Guillaume Ridolfi, Director of Sales, HRS
Iris Taguet, Blockchain Program Manager, Air France KLM



Continuous Sourcing: How to Reconnect Supply and Demand to Achieve Greater Compliance in Your Lodging Programme
Corporate Lodging Forum Session
This session will be presented in English and simultaneously translated into French.
What's the point of negotiating a hotel programme if your travellers are booking outside of it? The super fragmented and volatile lodging market is quite impossible to follow if you are not a specialist. Hotels are opening and closing every day and changing their rates every hour according to their occupancy. For a global programme, it is a buyer's market and you have numerous negotiation opportunities available to you by diversifying your offerings which will allow you to meet your various traveller profile requirements. This is an ongoing process as demand and offers are not fixed for a year. This session will feature a real case of how a corporation benefitted from choosing a continuous lodging approach.

Moderator:
Carole Poillerat, Executive Director, Industry Relations and Corporate Lodging Forum, HRS

Panellists:
Preethi Braganza, Global Head-TravelFood Agriculture Organization of the United Nations

Marco D’ilario, VP Sourcing Solutions, HRS France
Greeley Koch, Executive Director, ACTE

Lukrecya Payen, Global Policy & Security of Travels Manager, Schneider Electric
Riko van Santen, Vice President Digital Strategy & Distribution, Kempinski Hotels


Clever Ways of Keeping Your Travellers from Going Off-piste
During this session, we will profile a variety of ‘difficult’ corporate travel scenarios where individuals find ways around their corporate travel policy. We will discuss the latest trends, techniques and technologies to deliver managed corporate travel to even the most ‘hard to love’ corporate travellers.
Compliments of: SAP Concur

Speakers:
Cécile Béréhouc, Executive Director Business Travel, AccorHotels
Kerrie Henshaw-Cox, Global Category Lead, AstraZeneca
Pierre-Emmanuel (PE) Tetaz, EMEA Managing Director, SAP Concur

Dick Wissink,
International B2B Sales, Trainline


GDPR for Travel Professionals
The new GDPR regulations came into force on 25 May of this year and applies to almost every organization with significant fines for those who disregard them. This session will discuss the key requirements of GDPR, the implications of this new regulation to the corporate travel industry and ways to ensure your travel programme is compliant.

Speakers:
Olly Moore, Head of Travel Agency Sales, UK & Ireland, Enterprise

Claire Mulligan
, Partner, Kennedys


All Travellers Welcome! (16:00 - 16:30)
(Learning Lab Session)
In the era of the #MeToo movement, there is an increased focus on the safety and security of female business travellers. However, the diversity of your travellers extends beyond gender. A truly inclusive travel programme provides for the safety and comfort of all of your travellers, including those with physical/mental health conditions, disabilities, travellers who identify as LGBTQ and more. This session will review best practices to ensure this important duty of care obligation is addressed adequately in your programme.

Speaker:
Natacha Crnjanski, Senior Managing Editor, International SOS and Control Risks

Tuesday, 16 October | 10:15 - 10:45


How to Persuade Anyone to do Anything (well, almost!) *Bonus Session*
(Learning Lab Session)
Want to hear more from our keynote speaker, Lee Warren? Join him for a small group session as he provides specific answers to your individual questions regarding how being a compelling communicator can make you a more successful corporate travel professional.


Speaker:
Lee Warren, Invisible Advantage


Tuesday, 16 October | 10:45 - 11:45


Embracing an OBT Mandate (10:45 - 11:15)
Success Series Session
*Please Note: Seating is limited to 25 attendees
To achieve a cost-savings target, NPower mandated the use of an OBT which involved stakeholder buy-in from six operating companies and changing the behavior of 6,000 travellers. This was a change management project of epic proportion. The outcome? Travel operating costs decreased 24% with an online booking rate of 95%.
Compliments of: MobileXpense

Speaker:
Jo McQuade, Group Travel Manager, Npower


Payment: How to Connect the Hotel Industry?
Corporate Lodging Forum Session
This session will be presented in English and simultaneously translated into French.
Many suppliers are involved to make virtual payment solutions available to all business travellers. Hotels are at the end of the value chain and it is essential that they accept this form of payment. While it is becoming more common within global chains, there is still a lot to be done when it comes to regional chains and independent hotels. This session will explore how to accelerate virtual payment acceptance.

Moderator:
Christian Gall, VP for Payment Solutions, HRS

Panellists:
Vincent Deliat
, Head of Travel Processes and Tools, Airbus
Bertrand Kleimberg,
VP Hotels Financial Services, AccorHotels
Steve Sitto, Global Travel Manager & ACTE Board of Directors

Maximilian Waldmann, CEO & Founder, conichi


Integrating Startups into Your Travel Programme
This session will be presented in French.
Startups are doing the hard work of moving the corporate travel industry forward. Innovation in all sectors of the corporate travel ecosystem are changing how travel is packaged, bought and sold. Through an open exchange of ideas and expert opinions, this session will focus on how to integrate startups in your travel programme. There will be no pitches, no PowerPoints and no formal presentation so come prepared to share your experiences and learn from your peers!
Presented in Partnership with The French Association of Travel Management/ L'Association Française du Travel Management

Integrer une start up à votre programme Voyage
Les Startups transforment et font progresser  le monde de l'industrie du  voyage d'affaires. L'innovation dans tous les secteurs de l'écosystème du voyage d'affaires change la façon dont les voyages sont proposés, achetés et commercialisés. Préparez-vous à partager vos expériences et à apprendre de vos pairs au travers d’un échange ouvert sans pitch, sans PowerPoint ni présentation officielle.
Compliments of: Travel and Transport


Facilitator:
Claude Lelièvre
, Region Travel Management Development | EMIA, Real Estate & Facilities | EMIA, TechnipFMC and Executive Vice President, AFTM


Stop Measuring the Wrong Things!
Without relevant measurement, it’s impossible to determine travel programme effectiveness—let alone improve over time. Yet, many of the metrics travel buyers use today are outdated or irrelevant. And there’s no industry standard for measuring quality. A new research project conducted in September by ACTE and underwritten by BCD Travel hopes to change that. Don’t miss the first peek at our research findings and analysis—which include lessons learned from the retail and banking industries. This session will offer travel managers and travel suppliers key quality management metrics as well as implementation strategies.
Compliments of: BCD Travel

Speakers:
Jen Bankard, Manager, Global EducationACTE Global
Natalia Tretyakevich, Sr. Manager, Research and Intelligence, BCD Travel


Consolidating Meetings and Travel: Are You Ready? (11:00 - 11:30)
(Learning Lab Session)
There is a lot of industry buzz regarding consolidation of meetings and travel. The quantitative benefits seem clear- increased efficiencies/reduced redundancies and of course, time and cost savings. But what about the qualitative benefits? Additionally, what are the common characteristics of programmes that have successfully consolidated their meetings and travel functions? If your programme is considering this consolidation, this session will help you develop a strategy for success.
Compliments of: Carlson Wagonlit Travel

Speakers:
Bernadette Basterfield, Global Commodity Leader-Travel & Meetings, General Electric
Kari Wendel, Vice President- Global SMM Strategy & Solutions, CWT Meetings and Events

Tuesday, 16 October | 12:00 - 14:00 (Lunch & Learn Sessions)


Harnessing the Power of Design Thinking in Corporate Travel
Extended Lunch & Learn Session
*Please Note: Seating is limited to 80 attendees. Onsite seating will be first-come first-serve.
Traveller centricity is changing the industry and the traditional approach to policy development is not always effective. The application of design thinking to policy development utilises a collaborative approach and analyses information from the viewpoint of the traveller, exploring their real needs and pain points along the journey. This in turn assists in the creation of a widely accepted travel policy that is traveller-centric. At the end of this hands-on workshop, participants will have:
• General knowledge about design thinking and how this can be applied to business travel
• A clear picture of the key benefits of a design thinking approach vs. traditional policy development process
• A basic understanding of the main tools & of the process used by design thinking

Speaker:
Grazia Maria Giordano, Business Travel Consultant


Virtual Payments: Issues and Solutions
Extended Lunch & Learn Session
*Please Note: Seating is limited to 120 attendees. Onsite seating will be first-come first-serve.
Virtual cards remain at the heart of some of the industry’s most exciting discussions. Savings, automation, efficiencies and decreased risk of fraud are touted by suppliers as benefits to travel programmes. Yet many barriers to widespread adoption still exist and travel managers continue to experience challenges and frustrations. This session will:
• Expose the issues of virtual card usage, acceptance and introduction
• Begin the experience of finding solutions
• Let everyone feel like their voices are being heard
Note: This session is intended for corporate travel professionals who already have a basic understanding of what virtual payments are and how they can benefit a corporate travel programme.


Speakers:
Pascal Burg, Director, Edgar, Dunn & Company
Caroline Haywood, Global Head of Customer for Life, AirPlus International Ltd.
Bertrand Kleimberg, VP Hotels Financial Services, AccorHotels

Olivier Laurans,
Director, Global Business Development, American Express
Benjamin Park, Director, Procurement & Travel, PAREXEL International


The Evolution of Air Distribution: Considerations for Your Travel Programme
Extended Lunch & Learn Session
*Please Note: Seating is limited to 160 attendees. Onsite seating will be first-come first-serve.

The way corporations buy air travel is changing. For corporate travel managers, this presents a considerable challenge, with immediate and longer-term implications. Recent ACTE Research, conducted in collaboration with American Express Global Business Travel, concludes with several considerations for travel managers, focusing on areas where they can act to address cost visibility and traveller experience issues. Through of mix of presentation, discussion and scenario-based small group work, this session will provide attendees with an opportunity to take a deeper dive into these considerations to identify both immediate and longer-term actions that can be taken to ensure future success.
At the end of the session, attendees will leave with:
• A greater understanding of the evolving air distribution landscape, specifically NDC;
• Knowledge of the benefits and risks associated with different distribution models; and
• Action steps to take in the coming months to optimise your airline distribution strategy.
Compliments of: American Express Global Business Travel

Speakers:
Hank Benedetti, Vice President, Strategic Accounts, American Airlines
John Bukowski, Director-Distribution, American Express Global Business Travel
Jan Buyckx, Air Content Solutions & Data Sourcing, Amadeus IT Group
Jill Jefferis, Director, Global Engagement, ACTE
Lori O’Connell, Senior Director- Procurement, PwC

Tuesday, 16 October | 14:30 - 15:30


Optimizing Data to Inform Travellers and Stakeholders (14:30 - 15:00)
Success Series Session
*Please Note: Seating is limited to 25 attendees
Every month, UCB’s approximately 4,000 travelers receive 3 KPI’s on their last 12 months travel. Managers also receive an overview for their direct reports. At the same time all travel data is downloaded in our own database allowing us to slice and dice data to share with department heads and controllers. This process motivates travellers to make the right choices and at the same time, informs internal stakeholders on how their travel budget is evolving.
Compliments of: MobileXpense

Speaker:
Geert Behets, Head of Global Travel, Meetings, & Fleet Management,
UCB Pharma & ACTE Board of Directors

Multi-National Programme Consolidation: Let’s Get Started! (14:30 - 15:00)
(
Learning Lab Session)
Is it possible to consolidate your national programmes to one streamlined multi-national programme? Definitely! Client expectations and demographics have evolved, making it crucial to consolidate your travel programme. Get clearer insights to enable savings, refine your travel policy and more. We will be sharing some of our current successes, showcasing how they can help you too. Let’s get consolidating!

En route vers la consolidation multinationale de votre programme voyages!
(Learning Lab Session)
This session will be presented in French.
Est-il possible de rationaliser tous vos programmes nationaux en un seul programme consolidé? Absolument!
Les attentes et la composition démographique de vos voyageurs ont évolué, nécessitant une refonte de votre programme voyages. Vous avez besoin, entre autre, d’une visibilité accrue pour créer des opportunités et des économies additionnelles tout en repensant votre politique voyages pour assurer le bien-être de vos voyageurs.
Nous partagerons avec vous des études de cas qui vous donneront les pistes pour enclencher ce changement. En route vers la consolidation!
Compliments of: Carlson Wagonlit Travel

Speaker:
Bérénice Delrue,
Senior Director Multinational Program Management EMEA, Carlson Wagonlit Travel


How to Connect with Internal Stakeholders to Optimize Your Lodging Programme
Corporate Lodging Forum Session
This session will be presented in English and simultaneously translated into French.
Travel and meeting spend is not the only responsibility of the travel/meetings buyer. Numerous stakeholders are involved in the category strategy from influencers to decision makers. These stakeholders are based in finance, procurement, HR, security, IT, and business units, and they have all different needs and objectives. To be successful, your category strategy should take into account the culture and overall strategy of your company, and also your various stakeholders' requirements. In order to do so, you need to know how to interact with them and understand what they expect from you. This session will explore these main stakeholders' needs.

Moderator:
Carole Poillerat, Executive Director, Industry Relations and Corporate Lodging Forum, HRS

Panellists:

Maurice Dhooge, Senior Vice-President, Global Security, Schneider Electric
Olive Kavanagh, Global Travel Manager, Kerry Group
Adam Pieniacki,
Supervisory Board Member, Harper Hygienics S.A.
Marco Tierno, Chief Financial Officer, GH Group


Effective Demand Management
Using creative demand management strategies can help your company to reduce its costs (without compromising quality!) and harness the power of data to travel more effectively in the future. The use of demand management strategies can also create a company culture in which people throughout your business are focused on achieving cost efficiencies every time they travel.

Speaker:
Pascal Jungfer, CEO, AREKA CONSULTING

Philippe Vanasch,
Global Travel Manager, Capgemini


Technology: Where in the World is This Going?
Imagine a customer service with endless capacity and the ability to handle a wide variety of requests from simple to complex. Learn about the latest developments related to artificial intelligence, biometrics and chatbots. Where is this technology going, and, as it becomes more powerful, what will be the impact on the travel industry?
Compliments of: ATPI

Speakers:
Pam Massey, Deputy Director, Global Travel, Bill & Melinda Gates Foundation
Jonathan Newman, Chief Commercial Officer, Caravelo
Dennis Vilovic, Founder, Troop Travel

*Note: Education topics subject to change

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