We are currently sold-out. Please contact us and we will do our best to get you to the event.
Siamo sold-out! Se sei interessato, contattaci! Faremo del nostro meglio per permetterti di partecipare all’evento
Education will build upon the travel manager as the supporting hub, with each of the spokes representing the various components that must come together in a unified fashion for a successful travel programme. Key focus areas within each of these spokes will surround the evolving expectations and needs of the modern business traveller, and support to the travel managers with both today's challenges and tomorrow's future. We encourage participation of corporate travel professionals, buyers and suppliers and both members and non-members. If you company would like to sponsor this event and gain valuable marketing exposure, please contact us. ACTE would also like to thank the ACTE Advisory Board who worked closely with staff to guide the development of this forum.
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Agenda *Please note that this event will be held in Italian*
Business Travel: il viaggiatore al centro
A Traveller Journey –
how to put the traveller at the heart of your travel program
Gestire al meglio l’esperienza di chi è in viaggio ricopre un ruolo chiave nel travel management di un’azienda! Quali sono gli elementi indispensabili per ottimizzarla, aggiungendone valore? In questo forum ripercorreremo le tre fasi del viaggio (pre, durante, post), focalizzandoci sul suo protagonista (il business traveller) attraverso case studies e interventi di esperti del settore.
Come creare un programma di viaggio su misura e ottenere un viaggiatore soddisfatto, al sicuro, nel rispetto delle policy aziendali? Quali tecnologie possono essere integrate per supportare al meglio il tuo programma di viaggio e quali sono le soluzioni che meglio rispondono alle necessità e richieste di chi viaggia per lavoro? Dalla prenotazione alla gestione dei pagamenti: come interpretare e gestire le necessità del viaggiatore nelle diverse fasi del viaggio.
Traveller experience is a key factor in each business travel program!
What elements are needed to optimize the traveller experience and what are the success factors.
In this Forum we will jointly (re)create the Traveller Journey by placing the traveller in a central position. You will hear industry perspectives and case studies. What elements need to be in place to have a traveller centric program; keeping your travellers happy, safe and compliant. What technology can be incorporated to support your program and what are the best solutions against travellers’ needs and preferences. How to translate the needs of your travellers in the entire Traveller Journey from booking to payments!
9:00 - Registrazione / Registration
9:30 - Workshop: strategie di negoziazione efficaci / Industry Skills Training session on effective negotiations
Speaker:
Nicola Riva, Avvocato & Co-founder, Bless You
10:30 - Apertura e Benvenuto / Opening and Welcome Remarks
Speaker:
Stephanie Smook, Regional Director, Europe a.i., Association of Corporate Travel Executives (ACTE)
10:35 - Global Trends in Business Travel - Making sure your travel programme is ready
Speaker:
Greeley Koch, Executive Director, Association of Corporate Travel Executives (ACTE)
10:50 - Keynote - Business Travel & Digital Innovation: chi è al centro?
Speaker:
Filippo Renga, Director, Osservatorio Innovazione Digitale nel Turismo, School of Management del Politecnico di Milano
11:05 - Pausa caffè / Coffee Break
11:20 - Case Study Presentation: Why we do that
Speaker:
Mauro Zollet, IS Global Travel Manager, Aptar Group
11:30 - Industry Perspective
Presented by:
Marco Franzese, Sales Manager, Amadeus
11:45 - Sessione 1 (PRE-TRIP): sistemi di prenotazione - quali sono i preferiti e perché / How do travellers prefer to book?
Durante la Tavola Rotonda, i partecipanti al forum discuteranno diversi temi caldi relativi all’esperienza pre-partenza dei propri travellers. Come gestire le aspettative, le abitudini e le preferenze? E' possibile integrarle nei sistemi di prenotazione? Millennials: cosa cambia nel loro modo di prenotare? Hanno bisogno di altri strumenti di prenotazione? Le attuali tecnologie e app soddisfano le richieste del mercato?
Connect with your peers and discuss the issues around the pre-trip experience of your travellers. In round table discussions the delegates will address several issues like how to best manage the expectations of your travellers; in what way is the booking behaviour of millennials different and do they require other booking processes; can we integrate traveller preferences in the booking process; and do the booking tools and apps that are currently available in the market meet your requirements.
12:30 - Networking Lunch
13:45 - Industry Perspective
Speaker:
Luca De Angelis, Director of Sales & Accounting Management Italy & Middle East, HRS
14:00 - Sessione 2 (ON-TRIP): supporto e assistenza - gestire e ottimizzare l'esperienza del viaggiatore / How to maximize the traveller experience of your travellers?
Cosa offre di nuovo il business travel italiano? Quali sono gli strumenti e le tecnologie disponibili sul mercato? I tuoi business travellers sono a conoscenza delle diverse tipologie di assistenza a cui possono affidarsi? Esperti del settore condivideranno le strategie e le dinamiche legate alla gestione del viaggio e alla sua massimizzazione, nonché il modo per integrarle nel tuo programma.
What’s new in the business travel industry in Italy? What are the tools and technology that are available. Hear from a several industry experts how to best manage a trip, what are the best practices and challenges, and how you can use this in your daily practice. Are your travellers aware of the kind of assistance in the market that is available to them?
14:45 - Industry Perspective
Presented by:
Cecilia Pantaleo, Associate Director New Business Development Management, Airplus
15:00 - Tra il viaggio e il reporting…ma quali e quanti dati mi servono?
Speaker:
Andrea Guizzardi, Direttore del Master in "Data analysis & Reporting for Travel Business Intelligence", Università di Bologna
15:20 - Sessione 3 (POST-TRIP): soluzioni di pagamento e dati di viaggio / Future travel payments & travel data/reporting
In questa sessione scopriremo come i viaggiatori vogliono pagare, quali dati sono disponibili e in che modo possono essere utilizzati strategicamente a supporto di un travel programme - come assicurarsi che i travel managers abbiano accesso alle giuste informazioni?
Travel managers e fornitori dei servizi dell’industria del viaggio discuteranno gli elementi chiave di una relazione vantaggiosa per tutti: come essere un supporto e un valore aggiunto al travel programme di un'azienda? Approfondimento delle pratiche e delle soluzioni consigliate per una migliore comprensione e collaborazione focalizzata sulla dimensione di chi viaggia: come ottenere un business traveller felice, al sicuro e in linea con le direttive della travel policy della sua azienda?
In this session, we will explore how the traveller wants to pay, what data is available and how can this benefit your travel program – how to ensure that Travel Managers have access to the right information. This innovative session will give the floor to both travel buyers and suppliers to share their immediate feedback and concerns on stage! A panel of travel managers and suppliers will discuss the pillars of a “win/win” relationship: how can travel suppliers support the travel buyers in managing their program and bringing added value. What are the best practices and solutions to create better understanding and jointly work on a more traveller centric program with better compliance, and happy & safe travellers.
Panellists:
Valeria Braidotti, Head of Procurement Mobility Services, Siemens
Luca De Angelis, Director of Sales & Accounting Management Italy & Middle East, HRS
Marco Franzese, Sales Manager, Amadeus
Monica Mautino, EMEA Travel Manager – HR C&B;, HR Reporting & HPS Manager, FCA Group
Cecilia PantalEo, Associate Director New Business Development Management, Airplus
Giuseppe Viesti, Business Travel Coordinator & Mobility Manager, Salvatore Ferragamo
16:00 - Last Words & Takeaways
16:10 - Chiusura
16:15 - Aperitivo (until 17:30)
Pricing
All pricing shown in EUR
Join ACTE today and receive up to 30% or more off the cost of all Global Education Events. Learn more!
Corporate travel buyers/managers are eligible for complimentary attendance to this forum. Please contact us if you wish to be considered for a hosted place.
| Attendee Type |
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Registration Fee |
| Corporate Buyers |
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Free* |
| Corporate Buyers Non-Members |
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€179 |
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| Suppliers/Agencies |
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€249 |
| Suppliers/Agencies Non-Members |
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€329 |
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| Cancellation Fee |
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€25 |
| Transfer Fee |
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€25 |
| Administration Fee |
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€25 |
*Important: A nominal non-refundable processing fee (€10) is required at the time of registration. Corporate buyer members who cancel their registration less than one week prior to the forum or who are no shows will be charged a cancellation/no show fee of €25. Cancellation fees are assessed to meet the final commitments for food & beverage at the host venue. Cancellations must be received in writing via email, fax or standard mail. Any related fees will be charged to the credit/debit card on record or invoiced to the registrant if their card is not valid. To view the full cancellation and no-show policy click here.
Press: ACTE invites qualified bloggers, journalists and reporters for news dailies, financial publications, business travel publications, and broadcast media to submit a registration request for press credentials expressly for the purpose of editorial coverage. Press credentials limited to two per media outlet. Advertising sales staff may not register as press. To submit your request for a complimentary press registration, contact [email protected].
Non-Profit Organisations & Students: ACTE also offers discounted rates exclusively for non-profit organisations and students. For more information about these additional pricing categories or registration assistance, please contact [email protected].
Novotel Milano Nord Ca Granda
Moderno hotel 4 stelle appena ristrutturato ubicato in posizione strategica, alle porte del centro città, soluzione perfetta per viaggiatori business che necessitino di un comodo accesso alle autostrade, al Centro Fieristico, alla stazione di Milano Centrale e agli aeroporti (Milano Linate e Milano Malpensa). 172 camere ampie e dal design contemporaneo (tra cui 112 camere non fumatori e 4 camere per persone con mobilità ridotta), dotate di aria condizionata, WiFi gratuito, cassaforte, TV LCD con canali satellitari, Mini Bar.
A special room rate* of 116 EUR NET per DUS room/night (incl. breakfast but excl. 5 EUR/night city tax) is available to all ACTE forum attendees at the Novotel Milano Nord Ca Granda. To make your reservation, please contact [email protected], mentioning the ACTE Milan Education Forum, 9 Nov 2017.
* Subject to limited availability and distributed on a first come, first served basis.
*Discounted onsite parking is also available for the duration of the event (8 EUR/day). Please ask at reception for details.